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Shore Hotel Jobs (NOW HIRING)

Sand & Sea

Front Desk Supervisor

Santa Monica, CA · On-site

$26/hr

Shore Hotel TITLE: Guest Services Supervisor DEPARTMENT: Guest Services Department STATUS: Non-Exempt, Full Time, Regular SUPERVISED BY: Director of Guest Services and Guest Services Manager ...

Sand & Sea

Houseperson

Santa Monica, CA · On-site

$25/hr

Shore Hotel TITLE: House Person DEPARTMENT: Housekeeping STATUS: Non-Exempt, Full Time, Part Time, Temporary, On Call SUPERVISED BY: Director of Housekeeping, Housekeeping Manager, and Housekeeping ...

Sand & Sea

Room Attendant

Santa Monica, CA · On-site

$25/hr

Shore Hotel TITLE: Room Attendant DEPARTMENT: Housekeeping STATUS: Non-Exempt, Full Time, Part Time, and On Call SUPERVISED BY: Director of Housekeeping, Housekeeping Manager and Housekeeper ...

North Shore Camping Co.

About the Organization Welcome to Leisure Hotels and Resorts! Our employees build relationships ... Open Date 9/4/2025 Division North Shore Camping Co. Category NSCC Position Campground Laundry ...

Sand & Sea

Engineering 2

Santa Monica, CA · On-site

$28/hr

Shore Hotel TITLE: Engineer II (HOTEL EXPERIENCE) DEPARTMENT: Engineering STATUS: Non-Exempt, Full Time, Part Time, Regular SUPERVISED BY: Director of Engineering, Engineering Manager or Assistant ...

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Shore Hotel information

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How much do shore hotel jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for shore hotel in the United States is $14.02, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.62 per hour, depending on experience, location, and employer.

What is a Shore Hotel employee?

A Shore Hotel employee is someone who works at the Shore Hotel, a sustainable, upscale hotel located in Santa Monica, California. Employees can have various roles, such as front desk staff, housekeeping, concierge, maintenance, or management. They are responsible for providing excellent customer service, maintaining the hotel's high standards, and ensuring guests have a positive experience. Working at the Shore Hotel often involves interacting with guests, handling reservations, and supporting the hotel's commitment to environmental sustainability.

What is the difference between Shore Hotel vs Front Desk Agent?

AspectShore HotelFront Desk Agent
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotel lobby, guest rooms, hospitality settingHotel front desk, reception area
Employer & Industry UsageHotels, hospitality industryHotels, hospitality industry
Common Search & ComparisonYesYes

The Shore Hotel and Front Desk Agent roles both operate within the hospitality industry, often in hotel settings. While the Shore Hotel refers to a specific property, the Front Desk Agent is a common job title for staff working at the hotel's reception. Both positions require similar credentials and work environments, but the Shore Hotel is a specific employer, whereas Front Desk Agent is a role that can be found across many hotels.

What are the key skills and qualifications needed to thrive as a Hotel Front Desk Agent at Shore Hotel, and why are they important?

To thrive as a Hotel Front Desk Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and POS systems is typically required. Exceptional communication, problem-solving abilities, and a friendly demeanor help create a welcoming atmosphere for guests. These skills ensure smooth operations, guest satisfaction, and positive hotel reviews, which are crucial for the hotel's reputation and success.

What are some common challenges faced by team members working at Shore Hotel, and how can they be effectively managed?

Team members at Shore Hotel often encounter challenges such as balancing high guest expectations with fast-paced service demands and adapting to fluctuating occupancy levels, especially during peak tourist seasons. Effective communication and teamwork are essential, as staff frequently collaborate across departments like front desk, housekeeping, and maintenance to deliver a seamless guest experience. Embracing ongoing training and being proactive in problem-solving can help employees manage these challenges and contribute to a positive work environment.
More about Shore Hotel jobs
What cities are hiring for Shore Hotel jobs? Cities with the most Shore Hotel job openings:
What job categories do people searching Shore Hotel jobs look for? The top searched job categories for Shore Hotel jobs are:
Shore Hotel jobs near you
Infographic showing various Shore Hotel job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, 1% Temporary, and 4% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $29,157 per year, or $14 per hour.

Front Desk Supervisor

Sand & Sea

Santa Monica, CA • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

JOB DESCRIPTION

PROPERTY:

Shore Hotel

TITLE:

Guest Services Supervisor

DEPARTMENT:

Guest Services Department

STATUS:

Non-Exempt, Full Time, Regular

SUPERVISED BY:

Director of Guest Services and Guest Services Manager

SUPERVISES:

Guest Service Agents

The Guest Services Supervisor is responsible for guiding the front desk staff to greet and check in & out guests of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL DUTIES:

  • Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room, and/or has a bell person accompany him/her.
  • Assist guests with check-out, including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, and making change.
  • Demonstrate a thorough knowledge of hotel information, including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy and revenue.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
  • Assist in training when directed by the Director of Guest Services and Guest Services Manager.
  • Responsible for providing regular feedback about the Guest Services Staff’s performance to the staff and training new hires to standard.
  • Partner with leadership regarding staff performance issues as needed.
  • Provide formal and/or informal coach and counsel for Guest Services staff as assigned by leadership and in accordance with the Shore Hotel Handbook and Standard Operating Procedures.
  • As needed, assign and coordinate and supervise work activities of Front Desk Agents when the Director of Guest Services and Guest Services Manager.
  • Will be active in maintaining high visibility during peak periods to ensure the smooth running of operations, promote good public relations, take corrective actions, and handle guest complaints to ensure their satisfaction.
  • Review occupancy, daily arrivals & departures and identify potential problems with room activity and take appropriate action.
  • Ensure all front desk agents are punching in and out at the appropriate times and in accordance with California Labor Laws.
  • Maintain a professional working relationship and communication with managers, employees, and other departments.
  • Ensure front desk agents (and/or, as assigned, concierge and bell staff) are performing their daily tasks in accordance to their job requirements and duties.
  • Ensure implementation of all Shore Hotel policies and house rules. Understand hospitality terms.
  • Ensure to acknowledge all Service Standards/SOPs and training checklists by Guest Services staff.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Maintain communication with other hotel departments as it pertains to guest services.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Ensure correct and accurate cash handling by Guest Services staff as outlined in bank contracts and Cash Handling Standard Operating Procedures.
  • Follow and enforce all Shore Hotel credit policies.
  • Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and all employees.
  • Assist Director of Guest Services and Guest Services Manager with monitoring VIPs, special guests, and requests.
  • Act as Manager on Duty when assigned.
  • Complete and send out Shore Report when needed and ensure agents are completing daily checklists.
  • Complete the daily Market Metrix email distribution list and send into Market Metrix through email.
  • Keep the front desk completely stocked with operational materials at the beginning and end of shift.
  • Audit Agents’ checklists.
  • Support all Safety programs and initiatives as communicated by Human Resources, Safety or department leaders.
  • Attend monthly safety meetings.
  • Ensure the required parts of all front office and stationery supplies.


ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:

Proven success in the following job competencies:

  • Honesty; has honest, direct, and factual communication and actions with internal and external customers.
  • Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
  • Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
  • Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
  • Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
  • Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
  • Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
  • Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
  • Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
  • Diversity: Strong commitment to diversity and equality in a company culture.
  • Communication: Strong communication (verbal and written) and presentation skills.
  • Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

  • Minimum 1-3 years of experience as a Guest Service Agent with supervisory experience
  • Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Experience in Opera helpful.

EDUCATION:

  • Associate degree in business, management, or hospitality or related field or equivalent of 3 years relevant work experience required.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

  • Able to sit and work at a computer keyboard for extended periods of time.
  • Able to stoop, kneel, bend at the waist, and reach on a daily basis.
  • Able to lift and move up to 20 pounds occasionally.
  • Regular and on-time attendance is critical.
  • Hours occasionally exceed 40 hours per week.
  • Ability to stand during shifts


OTHER:

  • Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.


COMPANY BENEFITS:

  • Medical, Dental and Vision Insurance to all eligible employees
  • Company-paid life insurance of $25,000 to all eligible employees
  • Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution)
  • Seven paid holidays
  • Sick pay when eligible
  • Company-paid parking
  • Employee Assistance Program (EAP)
  • Employee Recognition Programs
  • Employee Referral Incentive Program
  • Transportation allowance
  • Dry cleaning services (up to 6 pieces of work clothes per week)

Our post-offer background check process includes a background check and a drug-screen.
We participate in E-Verify.

We are an Equal Opportunity Employer.