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Shopify Remote Customer Service Jobs in Sandy, UT

HMG Careers

Remote Sales and Service Advisor

Lehi, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Orem, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Daniel, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

White City, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Herriman, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Sundance, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Shopify Remote Customer Service information

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How much do shopify remote customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for shopify remote customer service in Sandy, UT is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Shopify Remote Customer Service vs Shopify Remote Technical Support?

AspectShopify Remote Customer ServiceShopify Remote Technical Support
CredentialsBasic customer service skills, sometimes retail or e-commerce experienceTechnical knowledge, troubleshooting skills, sometimes IT certifications
Work EnvironmentRemote, customer-facing, communication-focusedRemote, technical problem-solving, often more specialized
Employer & Industry UsageUsed by e-commerce companies, Shopify partners, and online retailersUsed by Shopify, tech support providers, and e-commerce platforms

Shopify Remote Customer Service primarily involves assisting customers with order inquiries, account issues, and general support. Shopify Remote Technical Support, on the other hand, focuses on resolving technical problems related to Shopify stores, apps, or integrations. While both roles are remote and require strong communication skills, technical support roles demand more technical expertise and troubleshooting abilities. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What is a Shopify remote customer service job?

Shopify Remote Customer Service jobs involve assisting Shopify merchants and customers with their inquiries, issues, and technical problems related to the Shopify platform. These roles are conducted entirely online, allowing employees to work from home or any location with internet access. Job duties typically include answering support tickets, troubleshooting common problems, providing guidance on using Shopify tools, and ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and a good understanding of e-commerce are important for success in this role.

What are the key skills and qualifications needed to thrive as a Shopify remote customer service representative?

To thrive as a Shopify Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by familiarity with e-commerce platforms. Proficiency with Shopify dashboard, ticketing systems like Zendesk, and live chat tools is typically required. Patience, empathy, and adaptability are valuable soft skills for building rapport and resolving customer concerns effectively. These skills and tools ensure timely, accurate support that enhances customer satisfaction and loyalty in a competitive digital marketplace.

What are some common challenges faced by remote Shopify customer service representatives, and how can they be overcome?

Remote Shopify Customer Service representatives often face challenges such as managing multiple customer inquiries simultaneously, resolving complex technical issues, and maintaining clear communication without in-person interaction. To overcome these challenges, it’s important to develop strong time management skills, become proficient with Shopify’s platform and support tools, and utilize internal documentation and team channels for collaboration. Regular check-ins with team leads and ongoing training can also help in staying updated with product changes and improving problem-solving abilities.
What are popular job titles related to Shopify Remote Customer Service jobs in Sandy, UT? For Shopify Remote Customer Service jobs in Sandy, UT, the most frequently searched job titles are:
What job categories do people searching Shopify Remote Customer Service jobs in Sandy, UT look for? The top searched job categories for Shopify Remote Customer Service jobs in Sandy, UT are:
What cities near Sandy, UT are hiring for Shopify Remote Customer Service jobs? Cities near Sandy, UT with the most Shopify Remote Customer Service job openings:
Shopify Remote Customer Service jobs near you

Customer Support Representative (Multi Channel)

SimplyInsured

Salt Lake City, UT • Remote

$15/hr

Full-time

Re-posted 20 days ago

Job description

The Mission: Eliminate Fear

Health insurance is complicated, expensive, and intimidating. At SimplyInsured, we are on a mission to eliminate that fear. We empower small business owners—the backbone of the economy—by making the enormous task of providing health insurance transparent, accessible, and dead-simple.

Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners, we are disrupting a convoluted industry. We aren't just a platform; we are a lifeline for over 20,000 customers.

The Role: The Face of the Mission

As a Customer Support Representative, you are on the front lines of our mission. You are the voice of calm in a confusing industry. You won't just be "processing tickets"—you will be guiding real people through some of the most important decisions they make for their families and employees.

This is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty.

How You'll Make an Impact
  • Be a Trusted Guide: Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams.
  • Solve Real Problems: Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution."
  • Master the Stack: Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind.
  • Advocate for Change: You have a front-row seat to our customers' challenges. You are empowered to propose product and process improvements directly to our leadership team.
  • Deliver "Delight": Maintain high productivity in a fast-paced, high-volume environment while keeping a "people-first" attitude.
What You'll Bring
  • Experience: 1year of high-volume call center experience in a remote, startup environment.
  • Communication: Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand.
  • Tech-Savvy: Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools.
  • Empathy: A genuine passion for helping people and a desire to support small business owners.
  • Reliability: Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.
What We Offer
  • World-Class Benefits: 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents. This is a rare benefit that ensures your family is as protected as our customers.
  • Work from Anywhere: This is a 100% remote position (must be based in the U.S.).
  • Generous Time Off: "Take what you need" vacation policy to ensure you stay refreshed.
  • Growth Culture: A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.
Compensation

Starting Base Salary: $15.00 per hour Note: This is the base hourly rate. We offer a robust benefits package that significantly increases the total value of your compensation.

Our Commitment to Diversity

We are driven by the diversity of our backgrounds. Research shows that candidates from underrepresented backgrounds—including women and people of color—often apply only if they meet 100% of the criteria.

At SimplyInsured, we want to change that. If you are passionate about our mission and have a heart for service, we want to hear from you—even if you don't check every single box.

SimplyInsured is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.