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Shopify Remote Customer Service Jobs in San Ramon, CA

The Rockridge Group

Web Developer

Emeryville, CA · Remote

... in service of the best customer experience and growth for our brands. Qualifications: * Deep ... Experience with Shopify and better yet Shopify apps development * Experience with other elements of ...

Thuma

Customer Experience Associate

San Francisco, CA · Remote

$20 - $28/hr

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... This role is flexible and can be based in San Francisco or remote. The schedule for this position ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... This role is flexible and can be based in San Francisco or remote. The schedule for this position ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... This role is flexible and can be based in San Francisco or remote. The schedule for this position ...

Skio

Product Designer

San Francisco, CA · On-site +1

About Skio Skio helps Shopify brands turn one-time buyers into subscribers (and keep them). We ship ... Ask our competitors where most of their customers come to when they grow out their platform (and we ...

HMG Careers

Remote Sales and Service Agent

San Jose, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Antioch, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Canyon, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsShopify Customer Service JobsShopify Remote Customer Service JobsShopify Remote Customer Service Jobs in San Ramon, CA

Shopify Remote Customer Service information

See San Ramon, CA salary details

$11

$21

$30

How much do shopify remote customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for shopify remote customer service in San Ramon, CA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Shopify Remote Customer Service vs Shopify Remote Technical Support?

AspectShopify Remote Customer ServiceShopify Remote Technical Support
CredentialsBasic customer service skills, sometimes retail or e-commerce experienceTechnical knowledge, troubleshooting skills, sometimes IT certifications
Work EnvironmentRemote, customer-facing, communication-focusedRemote, technical problem-solving, often more specialized
Employer & Industry UsageUsed by e-commerce companies, Shopify partners, and online retailersUsed by Shopify, tech support providers, and e-commerce platforms

Shopify Remote Customer Service primarily involves assisting customers with order inquiries, account issues, and general support. Shopify Remote Technical Support, on the other hand, focuses on resolving technical problems related to Shopify stores, apps, or integrations. While both roles are remote and require strong communication skills, technical support roles demand more technical expertise and troubleshooting abilities. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What is a Shopify remote customer service job?

Shopify Remote Customer Service jobs involve assisting Shopify merchants and customers with their inquiries, issues, and technical problems related to the Shopify platform. These roles are conducted entirely online, allowing employees to work from home or any location with internet access. Job duties typically include answering support tickets, troubleshooting common problems, providing guidance on using Shopify tools, and ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and a good understanding of e-commerce are important for success in this role.

What are the key skills and qualifications needed to thrive as a Shopify remote customer service representative?

To thrive as a Shopify Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by familiarity with e-commerce platforms. Proficiency with Shopify dashboard, ticketing systems like Zendesk, and live chat tools is typically required. Patience, empathy, and adaptability are valuable soft skills for building rapport and resolving customer concerns effectively. These skills and tools ensure timely, accurate support that enhances customer satisfaction and loyalty in a competitive digital marketplace.

What are some common challenges faced by remote Shopify customer service representatives, and how can they be overcome?

Remote Shopify Customer Service representatives often face challenges such as managing multiple customer inquiries simultaneously, resolving complex technical issues, and maintaining clear communication without in-person interaction. To overcome these challenges, it’s important to develop strong time management skills, become proficient with Shopify’s platform and support tools, and utilize internal documentation and team channels for collaboration. Regular check-ins with team leads and ongoing training can also help in staying updated with product changes and improving problem-solving abilities.

What are popular job titles related to Shopify Remote Customer Service jobs in San Ramon, CA?

For Shopify Remote Customer Service jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Shopify Remote Customer Service jobs in San Ramon, CA look for?

The top searched job categories for Shopify Remote Customer Service jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Shopify Remote Customer Service jobs?

Cities near San Ramon, CA with the most Shopify Remote Customer Service job openings:

Shopify Remote Customer Service jobs near you
Infographic showing various Shopify Remote Customer Service job openings in San Ramon, CA as of June 2026, with employment types broken down into 54% Full Time, 42% Part Time, and 4% Contract. Highlights an 51% Physical, 3% Hybrid, and 46% Remote job distribution, with an average salary of $43,692 per year, or $21 per hour.

Phone Enrollment Sales Rep (CSR)

British Swim School

South San Francisco, CA • On-site, Remote

$20/hr

Part-time

Retirement, PTO

Re-posted 21 days ago

Job description

Responsive recruiter
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off

Status: Part-time, Non-Exempt, potential to become full-time
Location: Remote
Service Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.
Knowledge, Skills and Ability
  • Enthusiastic, assertive personality with customer service skills
  • Strong listener with a sense of urgency to resolve issues or provide solutions
  • Effectively communicate with customers and employees, bi-lingual is a plus
  • Disciplined to follow schedules, policies, and procedures of British Swim School
  • Able to multi-task using phone systems and appropriate computer programs.

Qualifications
  • Minimum of two years of customer service and sales experience
  • High School or some college education or equivalent experience.
  • Must have quiet space without distractions for work

Job Type: Part-time
Salary: $20.00 per hour
Expected hours: No less than 20 per week
Experience level:
  • 2 years

Shift:
  • Day shift
  • Evening shift
  • Rotating shift

Schedule day range:
  • Must have weekend availability

Work setting:
  • Remote

Work Location: Remote
This is a remote position.
Compensation: $20.00 per hour
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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