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Shopify Remote Customer Service Jobs in Cape Cod, MA

Endless Energy

CSR (Call Center) Manager

Marlborough, MA · Remote

$16 - $20.75/hr

Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ... Can balance customer service with revenue generation. * Makes decisions using data rather than ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... remote role that requires an efficient home office environment. Job Summary: The Service Coordinator is responsible for office support of the HVAC service department, including call intake, customer ...

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All JobsShopify Customer Service JobsShopify Remote Customer Service JobsShopify Remote Customer Service Jobs in Cape Cod, MA

Shopify Remote Customer Service information

See Cape Cod, MA salary details

$10

$20

$28

How much do shopify remote customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for shopify remote customer service in Cape Cod, MA is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.40 per hour, depending on experience, location, and employer.

What is the difference between Shopify Remote Customer Service vs Shopify Remote Technical Support?

AspectShopify Remote Customer ServiceShopify Remote Technical Support
CredentialsBasic customer service skills, sometimes retail or e-commerce experienceTechnical knowledge, troubleshooting skills, sometimes IT certifications
Work EnvironmentRemote, customer-facing, communication-focusedRemote, technical problem-solving, often more specialized
Employer & Industry UsageUsed by e-commerce companies, Shopify partners, and online retailersUsed by Shopify, tech support providers, and e-commerce platforms

Shopify Remote Customer Service primarily involves assisting customers with order inquiries, account issues, and general support. Shopify Remote Technical Support, on the other hand, focuses on resolving technical problems related to Shopify stores, apps, or integrations. While both roles are remote and require strong communication skills, technical support roles demand more technical expertise and troubleshooting abilities. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What is a Shopify remote customer service job?

Shopify Remote Customer Service jobs involve assisting Shopify merchants and customers with their inquiries, issues, and technical problems related to the Shopify platform. These roles are conducted entirely online, allowing employees to work from home or any location with internet access. Job duties typically include answering support tickets, troubleshooting common problems, providing guidance on using Shopify tools, and ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and a good understanding of e-commerce are important for success in this role.

What are the key skills and qualifications needed to thrive as a Shopify remote customer service representative?

To thrive as a Shopify Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by familiarity with e-commerce platforms. Proficiency with Shopify dashboard, ticketing systems like Zendesk, and live chat tools is typically required. Patience, empathy, and adaptability are valuable soft skills for building rapport and resolving customer concerns effectively. These skills and tools ensure timely, accurate support that enhances customer satisfaction and loyalty in a competitive digital marketplace.

What are some common challenges faced by remote Shopify customer service representatives, and how can they be overcome?

Remote Shopify Customer Service representatives often face challenges such as managing multiple customer inquiries simultaneously, resolving complex technical issues, and maintaining clear communication without in-person interaction. To overcome these challenges, it’s important to develop strong time management skills, become proficient with Shopify’s platform and support tools, and utilize internal documentation and team channels for collaboration. Regular check-ins with team leads and ongoing training can also help in staying updated with product changes and improving problem-solving abilities.

What are popular job titles related to Shopify Remote Customer Service jobs in Cape Cod, MA?

For Shopify Remote Customer Service jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Shopify Remote Customer Service jobs in Cape Cod, MA look for?

The top searched job categories for Shopify Remote Customer Service jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Shopify Remote Customer Service jobs?

Cities near Cape Cod, MA with the most Shopify Remote Customer Service job openings:

Shopify Remote Customer Service jobs near you
Infographic showing various Shopify Remote Customer Service job openings in Cape Cod, MA as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution, with an average salary of $41,911 per year, or $20.1 per hour.

Account Manager (Healthcare) (Remote within Massachusetts)

CEFALY Technology

Boston, MA • On-site, Remote

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Account Manager (Healthcare)
Location: Remote position - candidate must be located in Massachusetts
Salary Range: $100,000 - $120,000
About CEFALY Technology
Founded in 2008, CEFALY Technology is transforming migraine care with innovative, drug-free, and non-invasive therapeutic solutions. Our mission is to solve the persistent problem of migraine through advanced neuro-therapeutic technology.
Our flagship device, the CEFALY DUAL, is an external Trigeminal Nerve Stimulator (eTNS) that delivers controlled electrical impulses through a self-adhesive electrode placed on the forehead to stimulate the trigeminal nerve-helping reduce the frequency and intensity of migraine attacks.
In 2020, CEFALY DUAL became the first device of its kind available over-the-counter (OTC) in the United States. To date, CEFALY has helped treat over 2 billion migraines worldwide, and we continue to expand access to safe, effective, drug-free migraine care.
Position Overview
The Account Manager serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages with healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experience.
In addition to account manager responsibilities, the associate travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role works collaboratively with other Account Managers, Product Management, Customer Service, Marketing, and Regulatory/Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs. Other duties may be assigned as required to support organizational objectives.
Key Responsibilities
  • Serve as the main interface for institutional customers through phone, email, and video conferencing.
  • Act as the primary customer contact for assigned accounts.
  • Conduct customer discovery and coordinate follow-up training (cold calling).
  • Conducts and executes strategic sales to drive revenue growth and market expansion.
  • Travel on-site to provide high-quality training to healthcare providers.
  • Work collaboratively with Customer Service to resolve questions, issues, and complaints.
  • Convert prospects into active customers.
  • Represent CEFALY Technology at trade shows and medical conferences.
  • Generate new leads and maintain accurate contact information in Salesforce.
  • Responsible for maintaining and growing territory account specific targets.
  • Manage and maintained specific territory accounts throughout the entire sales cycle (prospecting, connecting, training, closing, follow-ups).
  • Adapt to evolving business needs and take on other duties as required.

Knowledge, Skills, and Abilities
  • Strong business acumen and sound professional judgment.
  • Excellent communication skills in written and spoken English, including grammar and professional tone.
  • Proficiency with Microsoft Excel, Word, and Outlook.
  • Solid organizational and time-management skills.
  • Existing relationships and work experience with Boston or nearby medical institutions is a major plus.
  • Use initiative to improve personal skills and departmental processes.
  • Experience using a CRM system; Salesforce preferred.
  • Ability to navigate remote customer environments and facility endpoints.
  • Experience working with VA Medical Centers/Medical Institutions a plus.
  • Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required.
  • Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial.

Personal Attributes
  • Reliable, dependable, punctual, and detail oriented.
  • Showcasing ability to learn and adapt quickly and succeed while working independently.
  • Highly organized, with demonstrated ability to manage multiple priorities and meet deadlines.
  • Strong interpersonal and communication skills.
  • Solution-oriented, accountable, and collaborative.
  • Motivated and eager to learn; open to ongoing training and development.
  • Demonstrated initiative and willingness to take ownership of tasks.

Education & Experience
  • Bachelor's degree or equivalent experience in a medical, life sciences, or related healthcare field.
  • Medical sales experience is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience.
  • Experience in the clinical/medical environment is a plus.
  • 3+years of medical sales experience or working in a clinical environment patient facing is preferred.
  • Proven understanding of clinical environments and medical terminology
  • Candidates with relevant internships or strong transferable skills will also be considered.

Travel Requirements
  • Remote position with 75% travel required, as needed.
  • Travel to Headache Centers, VA Facilities, and other medical offices.
  • The candidate must be located near a major transportation hub for ease of travel.

Compensation & Benefits
  • Salary range is $100,000-$120,000 annually based on experience.
  • Eligible for quarterly commission based on territory account performance.
  • Health insurance (80% employer-paid).
  • Employer-paid Dental and Vision.
  • IRA with company match (no vesting period)
  • Paid PTO
  • Paid company holidays

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