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Shopify Order Processing Jobs in Pennsylvania (NOW HIRING)

AIR Control Concepts

E Commerce Associate

West Chester, PA · On-site

$13.75 - $19/hr

You will be customer-facing, process-driven, and deeply involved in day-to-day order flow, post ... Experience with Shopify, FACTS ERP, Adobe Acrobat, and Canva (or similar design tools) is a bonus.

AIR Control Concepts

E Commerce Associate

West Chester, PA · On-site

$13.75 - $19/hr

You will be customer-facing, process-driven, and deeply involved in day-to-day order flow, post ... Experience with Shopify, FACTS ERP, Adobe Acrobat, and Canva (or similar design tools) is a bonus.

Leslie's

Sales Support - Spring Dance

Jamison, PA · On-site

$20/hr

Accurately process transactions, returns, and exchanges using the POS system * Promote current ... Monitor and fulfill online store orders through Shopify, including pulling, packing, invoicing, and ...

FIGS

Part-Time Community Hub Associate

Philadelphia, PA · On-site

$16 - $18/hr

... online orders placed in-store. * Collaborate in planning and executing in-store events and ... Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred)

FIGS

Part-Time Community Hub Associate

Philadelphia, PA · On-site

$16 - $18/hr

... online orders placed in-store. * Collaborate in planning and executing in-store events and ... Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred)

American Textile

IT Product Owner III

Pittsburgh, PA

... process and clear differentiation or efficiency from it. • Reviews and troubleshoots business ... in order to maintain delivery of highest business value. • Develops roadmaps and plans against ...

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All JobsShopify Order Processing JobsShopify Order Processing Jobs in Pennsylvania

Shopify Order Processing information

What is the difference between Shopify Order Processing vs Shopify Customer Service Representative?

AspectShopify Order ProcessingShopify Customer Service Representative
Primary ResponsibilitiesFulfilling orders, managing inventory, processing paymentsAssisting customers, handling inquiries, resolving issues
Required SkillsOrder management, attention to detail, basic e-commerce knowledgeCommunication skills, problem-solving, customer service experience
Work EnvironmentWarehouse, online platforms, e-commerce settingsCall centers, online chat, email support
Common CertificationsNone typically required, e-commerce familiarity beneficialCustomer service certifications advantageous

Shopify Order Processing focuses on managing and fulfilling online orders, while Shopify Customer Service Representatives handle customer inquiries and support. Both roles are essential in e-commerce, but they differ in daily tasks and skill sets required.

What are some common challenges faced in a Shopify order processing role, and how can they be managed effectively?

A common challenge in Shopify Order Processing is managing high order volumes during peak sales periods, which can lead to delays or errors if not handled efficiently. Staying organized by using automation tools, maintaining accurate inventory records, and communicating clearly with customers and the fulfillment team can help minimize mistakes. Additionally, troubleshooting payment or shipping issues and coordinating returns require strong problem-solving skills and attention to detail. Proactively addressing these challenges ensures a smooth workflow and positive customer experience.

What are the key skills and qualifications needed to thrive as a Shopify order processing specialist, and why are they important?

To excel in Shopify Order Processing, you need strong attention to detail, basic e-commerce knowledge, and experience with order management, often supported by familiarity with Shopify’s platform. Proficiency in Shopify’s admin dashboard, third-party fulfillment apps, and basic spreadsheet tools like Excel is typically required. Excellent communication, problem-solving, and time management skills help professionals handle customer inquiries and resolve order issues efficiently. These abilities ensure accurate and timely order fulfillment, leading to customer satisfaction and smooth business operations.

What is Shopify order processing?

Shopify order processing refers to the steps taken to fulfill customer orders placed through a Shopify store. This process typically includes reviewing incoming orders, verifying payment, preparing items for shipment, updating inventory, and providing tracking information to customers. Efficient order processing ensures timely delivery and enhances customer satisfaction. Store owners can manage and automate order processing using Shopify’s built-in tools and apps, which help streamline fulfillment and reduce errors.
What are popular job titles related to Shopify Order Processing jobs in Pennsylvania? For Shopify Order Processing jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Shopify Order Processing jobs in Pennsylvania look for? The top searched job categories for Shopify Order Processing jobs in Pennsylvania are:
Shopify Order Processing jobs near you
Infographic showing various Shopify Order Processing job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

E Commerce Associate

AIR Control Concepts

West Chester, PA • On-site

$13.75 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Title: E Commerce Associate
Job Location: West Chester, PA
Pay Transparency: 60-65k
Operating Company: Energy Transfer Solutions
FLSA Status: Exempt
About:
This role is ideal for a self-starter who enjoys customer interaction, thrives on organization, and wants to grow alongside a fast-moving e-commerce and operations team. You will be customer-facing, process-driven, and deeply involved in day-to-day order flow, post-order support, and continuous improvement initiatives.
Energy Transfer Solutions - A member of the AIR Control Conceptsfamily.
Energy Transfer Solutions is your trusted partner for innovative HVAC solutions. Since 2003, we've provided premier equipment, parts, controls, and services to commercial and industrial clients across PA, NJ, and DE. Our expert team delivers tailored solutions, from system design to turnkey installations, ensuring optimal performance and efficiency. With a focus on quality, integrity, and customer success, ETS is committed to enhancing your building's comfort, reliability, and value.
Check out our website: Specialty HVAC Solutions, Parts & Services | ETS HVAC
Essential Duties and Responsibilities:
As the Ecommerce Customer Support Representative, you will:
  • Serve as a primary point of contact for e-commerce customers via phone, email, and live chat, delivering timely and professional support.
  • Assist customers with part identification, order placement, shipping questions, and general account inquiries.
  • Manage post-order support including tracking updates, delivery issues, returns, and manufacturer coordination.
  • Process return authorizations and warranty requests while tracking approvals, credits, and resolution status.
  • Communicate clearly with customers regarding order confirmations, estimated ship dates, and backorder updates.
  • Support internal teams (Sales, Service, Accounting, Warehousing) with parts-related requests and follow-ups.
  • Maintain accurate customer, order, and product data within ERP, CRM, and e-commerce systems.
  • Assist with basic e-commerce site updates including product listings, pricing, and metadata as needed.
  • Support e-commerce marketing initiatives as needed, including assisting with email campaigns, basic content updates, and social media coordination.
  • Prioritize and manage multiple tasks simultaneously while maintaining strong attention to detail.
  • Identify opportunities to improve customer experience and internal workflows.
  • Assist with documenting processes, SOPs, and internal knowledge resources.
  • Support existing automation tools and adapt processes as systems evolve.
Experience and Requirements:
  • Experience in customer support, e-commerce, sales support, or operations.
  • Comfort working with Microsoft Office 365 (Outlook, Excel, Word).
  • Ability to quickly learn ERP, CRM, and e-commerce platforms.
  • Experience with Shopify, FACTS ERP, Adobe Acrobat, and Canva (or similar design tools) is a bonus. These skills are not required but may create opportunities to contribute to marketing and e-commerce initiatives as the team grows.
  • Interest or experience in social media marketing, content creation, or digital branding.
  • HVAC or technical parts experience not required - training provided.
Benefits:
We offer a competitive and comprehensive benefits package, including:
  • Medical Insurance
  • Health savings account (HSA)
  • Dental Insurance
  • Vision Insurance
  • 401(k) plan with company match
  • Paid Time Off
  • Paid Holidays
  • Basic Life insurance
  • Voluntary Life Insurance
  • Short & Long Term Disability
  • Mobile phone discounts
  • Nutrition counseling
The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications. The Company complies with disability laws and provides reasonable accommodations to qualified individuals.

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