Shopify Customer Service Jobs in Washington (NOW HIRING)

Thuma is looking for a Store Manager to lead our new flagship in Georgetown. You will be responsible for building and leading a new team, delivering an exceptional guest experience, and driving business results. You will oversee all aspects of store and cafe operations, from team development to visual merchandising, ensuring that the space reflects Thuma’s values and standards. This role requires strong leadership, operational expertise, and a passion for creating a welcoming and inspiring retail environment.

• Oversee the day-to-day operations of the flagship store and cafe - delivering a high-touch experience for both retail customers and trade clients (interior designers, architects, and specifiers).
• Spearhead our trade program. Build relationships and make the Thuma brand known in Georgetown throughout the design community.
• Ensure that visual merchandising and interior design elements reflect our current products, layout and the Thuma brand aesthetic.
• Recruit, hire, and train a high performing team. Set performance expectations, provide feedback, and ongoing training and support.
• Lead, motivate and manage the team to hit in-store KPIs, including team building and effective scheduling, while fostering positive and collaborative work environment.
• Assume full responsibility for every aspect of the guest experience, with an emphasis on building long-term relationships with all guests including trade clients and delivering a consultative, design-oriented sales experience. Lead all team members to do the same.
• Ensure that all customers receive exceptional service and have a memorable in-store and cafe experience. Address customer inquiries, complaints, and feedback in a professional and timely manner. Manage trade-specific needs such as project timelines, bulk orders, customization inquiries, and white-glove coordination.
• Create processes to actively share insights from both retail and trade clients, including feedback on product needs, material preferences, and specification gaps, to inform product, marketing, and merchandising strategy.
• Work with the Head of Retail to develop and manage budgets, monitor sales and expenses, and implement strategies to increase foot traffic and sales. Collaborate with the marketing team to plan and execute store promotions and events, to attract and bring potential customers into the store, engaging both local customers and tourists.
• Ensure compliance with health and safety regulations, including food safety and sanitation in the cafe.
• Monitor and maintain the security and safety of the store and its customers.

• 5+ Years of Retail, Interior Design, and/or Trade experience, luxury brand experience preferred
• A minimum of 4 years experience in Retail Leadership, Cafe experience is a plus
• Extensive experience and ability to lead the delivery of high level customer service
• Excellent communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations
• Proficient in Google Suite products, Shopify experience is a plus
• Ability to build, lead and manage high performing teams
• Ability to support conflict resolution, employee coaching and counseling

• You are able to be mobile on the sales floor for extended periods of time
• You are able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

• 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
• Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
• Equity: Participation in employee stock option plan.
• Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
• Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
• Employee Discount**: 40% off almost all Thuma products.
• Cell Phone Stipend: $100 per month to support work-related phone use.
• Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

$85,000 - $115,000 a year

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.