Shopify Customer Service Jobs in Washington (NOW HIRING)

About the Brand

About the Brand
Grown Brilliance, founded by Akshie Jhaveri—a third-generation jeweler—was built on a mission to create a transparent and value-driven approach to fine jewelry. With 100% conflict-free lab-grown diamonds of the highest quality, Grown Brilliance combines timeless style with conscious living. Inspired by her family’s legacy, Akshie sought to redefine the jewelry industry by empowering clients with beautifully crafted, sustainable jewels that transform how they look and feel.

As a proud minority-female-founded and 75% female-led company, Grown Brilliance champions women who push creative and commercial boundaries, inspiring future generations to pursue their passions.

About the Role
We are seeking a passionate and results-driven Sales Supervisor to join our boutique, powered by the Leap Platform, in George Town. This opportunity is ideal for a hands-on retail leader who thrives on the sales floor, develops teams, and creates exceptional customer experiences.

As a key member of the leadership team, you will serve as the Leader on Duty, partnering with the Store Manager/General Manager to drive sales performance, lead daily operations, and ensure the team delivers an elevated in-store experience. When the Store Manager is not present, you will confidently oversee the business, ensuring sales goals are achieved, brand standards are maintained, and customers receive exceptional service.

Hourly Pay Range: $23 – $28
Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. This role is bonus eligible.

• Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
• Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.

• Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
• Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.

• Serve as a trusted leader on the sales floor by providing coaching, feedback, recognition, and ongoing support to develop a high-performing team.
• Partner with store leadership to onboard new team members, reinforce training, and foster a culture of accountability and collaboration.

• Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.
• Execute brand standards across visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies.
• Support store events, activations, new store openings, and market initiatives as needed.

• Sales Leadership & Business Performance: Leads the team to achieve daily sales goals and key performance metrics through effective coaching, floor leadership, and commercial execution.
• Customer Experience & Brand Loyalty: Creates meaningful customer connections through exceptional service, product expertise, and engagement strategies that drive loyalty and repeat business.
• Team Engagement & Development: Builds a high-performing team through coaching, recognition, collaboration, and consistent reinforcement of brand expectations.
• Operational Excellence: Maintains strong execution of store standards, operational processes, and daily business priorities.

• 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
• Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
• Strong customer-focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences.
• Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships.
• Oversees daily sales floor standards, including organization, replenishment, cleanliness, and overall store presentation.
• Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others. To hear more about our platform directly from our CEO, click here!

Leap offers a competitive total rewards package, which includes:

• Bonus eligible
• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued PTO:
  • Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
  • Part-time hourly employees accrue PTO in accordance with local laws.
• Employee discount and wardrobe allotment for participating Leap brands

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities.

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