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Shift Leader Full Time Jobs (NOW HIRING)

Metro Franchising Commissary

$18/hr

Position Shift Leader Full-Time Description Our Shift Leaders are an essential component to our success by making a commitment to being a role model for exceptional Guest Service and developing a ...

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How much do shift leader full time jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for shift leader full time in the United States is $15.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $16.35 per hour, depending on experience, location, and employer.

What are Shift Leader Full Time positions?

A Shift Leader Full Time is a supervisory role in various industries, such as retail, food service, or hospitality. They are responsible for overseeing daily operations during their assigned shift, managing staff, ensuring customer satisfaction, and handling any issues that arise. Full-time shift leaders typically work a regular schedule, often including evenings or weekends, and may also assist with training new employees and maintaining store or workplace standards. This position requires strong leadership, communication, and organizational skills. Shift Leaders play a key role in ensuring that business operations run smoothly and efficiently.

What are some common challenges Shift Leaders face when balancing team supervision with their own responsibilities?

As a Shift Leader, one of the main challenges is effectively managing the team while also handling your own operational tasks, such as inventory checks, customer service, and administrative duties. It requires strong time management and prioritization skills to ensure both team guidance and daily tasks are completed efficiently. Additionally, Shift Leaders often need to address unexpected issues, like staffing shortages or customer concerns, all while maintaining a positive work atmosphere. Support from management and clear communication with your team are key to overcoming these challenges.

What are the key skills and qualifications needed to thrive as a Shift Leader Full Time, and why are they important?

To thrive as a Shift Leader Full Time, you need strong leadership abilities, time management, and experience in customer service or retail, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, scheduling software, and inventory management tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you lead teams effectively and handle customer concerns. These competencies are vital for ensuring smooth operations, meeting business goals, and maintaining high team morale during shifts.

What is the difference between Shift Leader Full Time vs Shift Supervisor?

AspectShift Leader Full TimeShift Supervisor
CredentialsHigh school diploma, some experience in retail/food serviceHigh school diploma, supervisory experience often preferred
Work EnvironmentFast-paced retail or food service settings, overseeing team during shiftsSimilar environment, with added responsibilities for team management
Employer UsageCommonly used in retail, restaurants, hospitalityOften used interchangeably, but sometimes indicates higher responsibility

Both roles involve supervising staff during shifts in retail or food service environments. The main difference is that a Shift Supervisor may have more formal authority and responsibilities, but the roles often overlap depending on the employer. Typically, both positions require similar credentials and work in comparable settings.

What cities are hiring for Shift Leader Full Time jobs? Cities with the most Shift Leader Full Time job openings:
What are the most commonly searched types of Shift Leader jobs? The most popular types of Shift Leader jobs are:
What states have the most Shift Leader Full Time jobs? States with the most job openings for Shift Leader Full Time jobs include:
Shift Leader Full Time jobs near you
Infographic showing various Shift Leader Full Time job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $31,384 per year, or $15.1 per hour.
Shift Leader Full-Time

Shift Leader Full-Time

Metro Franchising Commissary

Merrick, NY • On-site

$14 - $17.50/hr

Full-time

Posted 23 days ago

Job description

About the Organization
• Recognized as Multi-Brand Operator of the Year - 2016/2017
• Recognized as Certified Developer for 8 Consecutive Years
Metro Franchising opened its doors 20 years ago and has grown into one of the largest Dunkin' Donuts/Baskin Robbins franchisees in the Regional NY Metro area - with stores extending from Brooklyn, Queens, Bronx, Nassau and Suffolk Counties. Team Metro prides itself with a People First culture, dedicated to providing the best in quality and service to our guests.
The growth and development of our team members is a rewarding part of our success, as we watch our employees creating careers which last a lifetime! All our management positions are filled internally and 90% of field leadership team members started their careers in our restaurants.
Mission Statement
Team Metro is a results oriented organization that believes the guest is always #1. We believe in working as a team to accomplish our goals and targets. We believe in providing our team with the tools needed to deliver 'results through a process.' We believe a strong network is the result of each individual's growth and contributions which are always recognized and rewarded. We believe the key to business excellence is Quality, Integrity, and Consistency in Results.
Rewards & Recognition
Team Metro enjoys celebrating our employees' success! We customized a Rewards & Recognition program where all associates can join in recognizing their coworkers who exhibit strong values and behaviors.
Commitment to Community
At Metro Franchising, we feel it is essential to support our local communities where we live and work, and are proud to support The Joy in Childhood Foundation, St. Jude Children's Research Hospital, The Viscardi School, and The Family Center for Autism.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Position
Shift Leader Full-Time
Description
Our Shift Leaders are an essential component to our success by making a commitment to being a role model for exceptional Guest Service and developing a team driven by passion and strong values! Our shift leaders will be empowered to make decisions that enhance guest experiences and promote our company mission.
Position Requirements
We are looking for individuals who will . . .
  • Create a pleasant and welcoming restaurant environment for Guests and team members by treating others fairly and with respect
  • Lead and coach your team to operational excellence by promoting open communication and accountability
  • Prepare products according to Metro's operation, quality and safety standards, and that the restaurant meets sanitation and cleanliness standards during your shift
  • Make decisions based on strong values & behaviors
  • Have prior experience working in a quick service restaurant
  • Show enthusiasm for Team Metro and our Dunkin Donuts/Baskin Robbins brands!

At Metro Franchising, we offer you an opportunity for career growth with training, flexible work schedules, stable/ fun work environment, and eligibility in our WOW Rewards & Recognition Program . . . all with the New York Market Leaders for Dunkin Donuts and Baskin Robbins!
Exempt/Non-Exempt
Non-Exempt
Full-Time/Part-Time
Full-Time
Location
203 - Merrick, 1731 Merrick Rd
Shift
-not applicable-
This position is currently accepting applications.
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About Metro Franchising Commissary

Sourced by ZipRecruiter

Dunkin’, founded in 1950, is the largest coffee and donuts brand in the United States, with more than 13,200 restaurants in nearly 40 global markets. We serve fresh-brewed excitement across the globe, but haven’t moved too far from our Quincy, MA roots. With America’s favorite coffee, innovative beverage strategies, and mouth-watering snacks, Dunkin’ has become the brand everyone knows nationally and loves locally.

Industry

Food and beverage stores

Company size

10,000+ Employees

Headquarters location

Great Neck, NY, US

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