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Shellpoint Mortgage Servicing Jobs (NOW HIRING)

Manager Transaction Management (On-site)

Coppell, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... support of Newrez/Shellpoint's mortgage purchase, whole loan sale and/or securitization ... servicing) as well as external parties including loan sellers/lenders, loan investors, broker ...

Customer Service Representative

Fort Washington, PA · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... Represent Shellpoint in a positive and professional manner Qualifications/Skills: * 1+ year(s ...

Customer Service Representative

Fort Washington, PA

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... Represent Shellpoint in a positive and professional manner Qualifications/Skills: * 1+ year(s ...

Customer Service Representative

Fort Washington, PA · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... Represent Shellpoint in a positive and professional manner Qualifications/Skills: * 1+ year(s ...

Calculate loan amortizations to correct posting errors by Shellpoint or previous servicers ... Strong knowledge of mortgage documents, security instruments, and modification documents. * Strong ...

Supervisor REO (On-site)

Houston, TX · On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Ensure Shellpoint and the investor have a clear understanding of the condition and value of the ... Understanding of mortgage lending and servicing * Strong negotiation and follow‑up skills, and ...

Supervisor REO (On-site)

Houston, TX

  • Medical

  • Dental

  • Vision

  • Retirement

Ensure that Shellpoint and the investor have a clear understanding of the condition and value of ... Understanding of Mortgage lending and servicing. * Strong negotiation and follow-up skills, as well ...

Supervisor REO (On-site)

Coppell, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Ensure that Shellpoint and the investor have a clear understanding of the condition and value of ... Understanding of Mortgage lending and servicing. * Strong negotiation and follow-up skills, as well ...

Supervisor REO (On-site)

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Ensure that Shellpoint and the investor have a clear understanding of the condition and value of ... Understanding of Mortgage lending and servicing. * Strong negotiation and follow-up skills, as well ...

Showing results 21-30

Shellpoint Mortgage Servicing information

See salary details

$9

$17

$25

How much do shellpoint mortgage servicing jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for shellpoint mortgage servicing in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is Shellpoint Mortgage Servicing?

Shellpoint Mortgage Servicing is a company that specializes in servicing residential mortgage loans. They handle the day-to-day management of mortgage accounts, including accepting payments, managing escrow accounts, assisting with loan modifications, and answering borrower questions. Shellpoint acts as an intermediary between borrowers and investors, ensuring that all aspects of the mortgage are managed efficiently and in compliance with regulations. Their services help homeowners maintain their mortgage accounts and stay informed about their loan status.

What are the key skills and qualifications needed to thrive as a mortgage servicing specialist at Shellpoint Mortgage Servicing?

To thrive as a Mortgage Servicing Specialist, you need a solid understanding of mortgage processes, attention to detail, and prior experience in financial services, often supported by a high school diploma or higher education in business or finance. Familiarity with loan servicing software, Microsoft Office Suite, and compliance regulations such as RESPA and TILA is usually required. Excellent customer service, problem-solving abilities, and strong communication skills set top performers apart in this role. These competencies ensure accurate loan management, regulatory compliance, and positive borrower experiences, which are vital to the success of mortgage servicing operations.

What are the main challenges faced by mortgage servicing specialists at Shellpoint Mortgage Servicing, and how can new hires prepare for them?

Mortgage servicing specialists at Shellpoint often manage a large volume of loans, requiring attention to detail and strong organizational skills. Common challenges include navigating complex regulatory requirements, addressing borrower inquiries efficiently, and adapting to evolving policies or technologies. New hires can prepare by familiarizing themselves with federal and state mortgage regulations, practicing clear communication, and becoming comfortable with loan servicing software. Embracing a customer-focused mindset and seeking ongoing training can also help them succeed in this dynamic environment.

What is the difference between Shellpoint Mortgage Servicing vs Mortgage Loan Processor?

AspectShellpoint Mortgage ServicingMortgage Loan Processor
Primary RoleManages mortgage accounts, handles customer inquiries, and processes paymentsReviews loan applications, verifies documents, and prepares files for approval
Work EnvironmentOffice-based, customer service-focused, often in financial institutionsOffice setting, working closely with loan officers and underwriters
Required CredentialsKnowledge of mortgage servicing, customer service skills, sometimes mortgage licensingFinancial or mortgage-related certifications, high school diploma or higher

Shellpoint Mortgage Servicing primarily handles ongoing mortgage account management and customer service, while Mortgage Loan Processors focus on evaluating and preparing loan applications for approval. Both roles are essential in the mortgage industry but differ in responsibilities and daily tasks.

More about Shellpoint Mortgage Servicing jobs

What cities are hiring for Shellpoint Mortgage Servicing jobs?

Cities with the most Shellpoint Mortgage Servicing job openings:

What states have the most Shellpoint Mortgage Servicing jobs?

States with the most job openings for Shellpoint Mortgage Servicing jobs include:

Infographic showing various Shellpoint Mortgage Servicing job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

Manager Transaction Management (On-site)

Newrez

Coppell, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago


Newrez rating

6.0

Company rating: 6.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz


Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

Manager Transaction Management position is responsible for management and support of Newrez/Shellpoint's mortgage purchase, whole loan sale and/or securitization transactions. This position manages and coordinates multiple complex processes to maximize the success of each loan acquisition or sale transaction and to ensure they are able to close on time. The ability to successfully manage internal and external relationships is a vital skill for this role. The position requires experience with residential mortgage bulk and flow whole loan transactions and public / private securitization transactions. This position has a high level of interaction with internal parties (secondary, sales, warehouse lending, servicing) as well as external parties including loan sellers/lenders, loan investors, broker dealers, and warehouse providers. The Manager Transaction Management will support credit and compliance loan reviews against Investor and Company requirements and provide recommendation for loan disposition decisions.

Principal Duties:
  • Coordinate transaction related functions and requirements with internal and external stakeholders (Sellers/Lenders, Investors, Broker Dealers, Vendors, and internal departments).
  • Coordinate and support loan deliveries to whole loan investors and GSEs including data, loan files, and collateral.
  • Manage loan review transaction timelines with internal and external parties to ensure timely settlements and review of loan diligence and custodial review within service level expectations.
  • Evaluate loan due diligence results, assess validity of stipulations, make loan disposition decisions, escalate as appropriate with internal stakeholders, resolve stipulations with sellers/investors/internal stakeholders, and prepare diligence status summaries.
  • Support and review various investor guidelines for competitive analysis and salability.
  • Complete validation and quality checks of required data reports, validation of data provided by third party reviewers, vendors, and sellers.
  • Track and resolve collateral exceptions and certifications with third party custodians.
  • Build and maintain relationships with sellers, investors, and vendors.
  • Provide reporting and analytics on trades, due diligence, and counterparties.
  • Perform personnel managerial duties such as goal setting and tracking, performance monitoring and coaching, ensuring associate engagement, and other typical managerial duties.
  • Performs related duties as assigned by management.
Education and Experience
  • Bachelor's degree, in business, marketing, communications or other relevant field.
  • 6-8 years of mortgage industry experience.
Knowledge, Skills, and Abilities
  • Ability to handle a large degree of internal and external diplomacy as well as understanding of perspective from various stakeholders.
  • Ability to listen effectively and communicate ideas concisely.
  • Knowledge of mortgage banking, secondary markets, whole loan transactions and securitizations, GSE and private investor guidelines.
  • Ability to engage individuals and groups to surface essential requirements information.
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among appropriate stakeholders.
  • Ability to critically evaluate the information gathered from multiple sources, reconcile differing views, decompose high-level information into details, and abstract up from low-level information to a more general understanding, and distinguish user requests from the underlying true needs.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

  • Medical, dental, and vision insurance

  • Health Savings Account with employer contribution

  • 401(k) Retirement plan with employer match

  • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

  • Adoption Assistance

  • Tuition & Certification reimbursement

  • Employee Mortgage Loan Program

  • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

  • 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

  • Matching Gifts Program - dollar-for-dollar up to $1,000

  • Access to grants, nonprofit resources, and volunteer opportunities

  • More than $6,000,000 donated since 2020

  • 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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