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Shellpoint Mortgage Servicing Jobs in Philadelphia, PA

Newrez

Customer Service Representative

Fort Washington, PA

$15.50 - $21/hr

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... Represent Shellpoint in a positive and professional manner Qualifications/Skills: * 1+ year(s ...

All JobsShellpoint Mortgage Servicing JobsShellpoint Mortgage Servicing Jobs in Philadelphia, PA

Shellpoint Mortgage Servicing information

See Philadelphia, PA salary details

$9

$17

$25

How much do shellpoint mortgage servicing jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for shellpoint mortgage servicing in Philadelphia, PA is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.42 per hour, depending on experience, location, and employer.

What is Shellpoint Mortgage Servicing?

Shellpoint Mortgage Servicing is a company that specializes in servicing residential mortgage loans. They handle the day-to-day management of mortgage accounts, including accepting payments, managing escrow accounts, assisting with loan modifications, and answering borrower questions. Shellpoint acts as an intermediary between borrowers and investors, ensuring that all aspects of the mortgage are managed efficiently and in compliance with regulations. Their services help homeowners maintain their mortgage accounts and stay informed about their loan status.

What are the key skills and qualifications needed to thrive as a mortgage servicing specialist at Shellpoint Mortgage Servicing?

To thrive as a Mortgage Servicing Specialist, you need a solid understanding of mortgage processes, attention to detail, and prior experience in financial services, often supported by a high school diploma or higher education in business or finance. Familiarity with loan servicing software, Microsoft Office Suite, and compliance regulations such as RESPA and TILA is usually required. Excellent customer service, problem-solving abilities, and strong communication skills set top performers apart in this role. These competencies ensure accurate loan management, regulatory compliance, and positive borrower experiences, which are vital to the success of mortgage servicing operations.

What are the main challenges faced by mortgage servicing specialists at Shellpoint Mortgage Servicing, and how can new hires prepare for them?

Mortgage servicing specialists at Shellpoint often manage a large volume of loans, requiring attention to detail and strong organizational skills. Common challenges include navigating complex regulatory requirements, addressing borrower inquiries efficiently, and adapting to evolving policies or technologies. New hires can prepare by familiarizing themselves with federal and state mortgage regulations, practicing clear communication, and becoming comfortable with loan servicing software. Embracing a customer-focused mindset and seeking ongoing training can also help them succeed in this dynamic environment.

What is the difference between Shellpoint Mortgage Servicing vs Mortgage Loan Processor?

AspectShellpoint Mortgage ServicingMortgage Loan Processor
Primary RoleManages mortgage accounts, handles customer inquiries, and processes paymentsReviews loan applications, verifies documents, and prepares files for approval
Work EnvironmentOffice-based, customer service-focused, often in financial institutionsOffice setting, working closely with loan officers and underwriters
Required CredentialsKnowledge of mortgage servicing, customer service skills, sometimes mortgage licensingFinancial or mortgage-related certifications, high school diploma or higher

Shellpoint Mortgage Servicing primarily handles ongoing mortgage account management and customer service, while Mortgage Loan Processors focus on evaluating and preparing loan applications for approval. Both roles are essential in the mortgage industry but differ in responsibilities and daily tasks.

What job categories do people searching Shellpoint Mortgage Servicing jobs in Philadelphia, PA look for?

The top searched job categories for Shellpoint Mortgage Servicing jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Shellpoint Mortgage Servicing jobs?

Cities near Philadelphia, PA with the most Shellpoint Mortgage Servicing job openings:

Shellpoint Mortgage Servicing jobs near you
Infographic showing various Shellpoint Mortgage Servicing job openings in Philadelphia, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,594 per year, or $17.6 per hour.

Customer Service Representative

Newrez LLC

Fort Washington, PA • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Newrez rating

6.0

Company rating: 6.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
*This is an onsite position located in Fort Washington, PA*
Summary:
We are seeking high energy, reliable professionals to join our Customer Solutions team. Successful candidates will be responsible answering incoming calls from our homeowners, working with them on solutions that best meet their needs, and using problem solving skills that best fit the task at hand. Our Customer Solutions team is the face of our organization and we are interested in hiring individuals that are fully committed to providing exceptional customer service.
Responsibilities:
  • Answering inquiries from customers regarding their home loans
  • Provide solutions to questions that satisfies both our customers and Shellpoint
  • Identifying customer needs and providing information that meets the homeowner's expectations
  • Provides 'best in class' customer service during every interaction with our homeowners
  • Maintaining set performance goals
  • Researching and fulfilling requests from callers
  • Completing transactions initiated by customer
  • Participate in continuous training to ensure you are updated on policies and procedures
  • Represent Shellpoint in a positive and professional manner

Qualifications/Skills:
  • 1+ year(s) direct customer service experience
  • Excellent communication skills and ability to work with a diverse team
  • Ability to multi-task
  • Ability to identify process gaps and trends
  • Preferred knowledge of using OnBase
  • Flexibility concerning job functions and scheduling
  • Ability to maintain confidential information
  • Ability to use cognitive skills to determine resolutions to customer inquiries
  • Excellent work ethic and integrity
  • Detail-oriented, analytical, and extremely organized
  • Ability to work individually with minimal supervision
  • Computer proficient with various MS Office applications and efficient typing skills
  • Must become Company certified in compliance with the FDPCA

Educational Requirements:
  • HS Diploma or equivalent

Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  • Adoption Assistance
  • Tuition & Certification reimbursement
  • Employee Mortgage Loan Program
  • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
  • 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  • Matching Gifts Program - dollar-for-dollar up to $1,000
  • Access to grants, nonprofit resources, and volunteer opportunities
  • More than $6,000,000 donated since 2020
  • 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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