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Shared Services information

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$15

$29

$48

How much do shared services jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for shared services in Washington is $29.20, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a shared services role?

To thrive in a Shared Services role, you need a strong background in business administration, process optimization, and data analysis, often supported by a relevant degree or experience in finance, HR, or IT. Familiarity with ERP systems like SAP or Oracle, workflow management tools, and process improvement certifications such as Lean Six Sigma are commonly required. Excellent communication, problem-solving, and teamwork skills help professionals collaborate across departments and deliver consistent service. These capabilities ensure efficient operations, high service quality, and alignment with organizational goals.

What does someone in shared services do?

A person in shared services manages centralized support functions such as human resources, finance, IT, or customer service for an organization. They streamline processes, improve efficiency, and often use enterprise software to coordinate tasks across different departments.

What is the difference between Shared Services vs Customer Service Representative?

AspectShared ServicesCustomer Service Representative
CredentialsVaries; often includes business or administrative degreesHigh school diploma or equivalent; customer service training
Work EnvironmentCorporate offices, centralized departmentsCall centers, retail, or client-facing settings
Employer & IndustryLarge corporations across industries like finance, HR, ITRetail, telecommunications, hospitality, and service sectors
Search & Comparison IntentUnderstanding internal business functions, process optimizationCustomer interaction, problem-solving, communication skills

Shared Services involves managing internal business functions like HR, finance, or IT within a centralized unit, focusing on efficiency and cost savings. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles require strong communication skills, Shared Services is more internally focused on supporting business operations, whereas Customer Service Representatives focus on external customer satisfaction.

How does a shared services role typically collaborate with various departments within an organization?

In a Shared Services role, you'll regularly interact with multiple departments such as HR, Finance, IT, and Procurement to streamline processes and standardize service delivery. Effective collaboration often involves managing service requests, resolving cross-departmental issues, and ensuring that all teams receive consistent support. Strong communication and stakeholder management skills are essential, as you'll act as a bridge between business units, ensuring alignment with company policies and best practices. This collaborative environment fosters a broad understanding of the organization and can open doors to advancement in specialized or leadership roles.

What is shared services?

Shared services refer to the consolidation of business operations that are used by multiple departments within an organization, such as human resources, finance, IT, or procurement. The goal of a shared services model is to streamline processes, improve efficiency, reduce costs, and standardize service delivery across the organization. By centralizing these functions, companies can leverage best practices, technology, and economies of scale. Shared services teams typically work as internal service providers, supporting various business units with specialized expertise.
What are the most commonly searched types of Shared Services jobs in Washington? The most popular types of Shared Services jobs in Washington are:
What are popular job titles related to Shared Services jobs in Washington? For Shared Services jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Shared Services jobs in Washington look for? The top searched job categories for Shared Services jobs in Washington are:
Shared Services jobs near you
Infographic showing various Shared Services job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,734 per year, or $29.2 per hour.

Project Coordinator (Shared Services)

FedWriters, Inc.

Silver Spring, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Overview
Join our team as a Project Coordinator and support NOAA's Office of Oceanic and Atmospheric Research (OAR) by leading the development of a standardized shared services model across multiple laboratories and programs. You will facilitate cross-laboratory working group meetings, document administrative workflows, develop Standard Operating Procedures (SOPs) for travel, onboarding/offboarding, budget, HR, and timekeeping processes, and translate those SOPs into technical requirements for an external programmer building a centralized workflow portal, ensuring consistent, compliant, and efficient administrative operations across all participating NOAA laboratories.
FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.
**Position is contingent upon contract award**
Work Schedule and Location:
Hybrid: This full-time hybrid position will work Monday through Friday, 8am to 5pm with onsite work as needed at HOAA Headquarters in Silver Spring, MD.
Responsibilities
  • Facilitate and attend cross-laboratory working group meetings across all four CONUS time zones (Eastern, Central, Mountain, Pacific); document current-state administrative workflows.
  • Produce comprehensive, standardized meeting minutes that capture decisions, action items, and owners.
  • Synthesize collected process data into standardized SOPs; harmonize variations across labs into one compliant baseline and maintain a change log.
  • Translate approved SOPs into discrete, testable workflow requirements traceable back to their source steps.
  • Draft functional specifications - workflows, roles, data fields, business rules - to guide the external developer.
  • Serve as the requirements liaison to the external programmer; run structured feedback loops between NOAA administrative officers and the developer to resolve discrepancies.
  • Develop step-by-step end-user instructions and quick-reference materials for the new portal.

Qualifications
Required:
  • Bachelor's degree (or equivalent experience).
  • 5-7 years coordinating or managing day-to-day project activities, with proven results in the relevant functional area.
  • Strong written and oral communication skills, with a portfolio of process or technical documentation (SOPs, requirements, minutes, user guides).
  • Demonstrated experience facilitating multi-stakeholder meetings and driving them to documented decisions.
  • Proficiency with workflow/collaboration tooling (e.g., Smartsheet or similar).

Desired:
  • Experience authoring SOPs or process documentation in a federal environment.
  • Experience translating business processes into functional/system requirements for a software build.
  • Familiarity with NOAA, OAR, or federal shared-services / administrative operations.
  • PMP or CAPM certification.

Why Join Our Team
At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 401(k) Plan
  • Holiday Pay
  • Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.
Pay Range
Negotiable

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