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Shared Service Manager Jobs in Ohio (NOW HIRING)

Equitas Health

Shared Services Manager

Columbus, OH · On-site

$74K - $89K/yr

The Shared Services Manager is responsible for the operational leadership of centralized access ... Ensure adherence to service level agreements (SLAs), call handling standards, and quality ...

Paychex

Director, Finance Shared Services

Cincinnati, OH · Hybrid

$170K - $220K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Develop and monitor key performance indicators (KPIs) to measure the success of shared service and ...

Morgan Properties

Service Manager

West Chester, OH · On-site

$26 - $30/hr

Now hiring a Service Manager in West Chester, OH! We are seeking a hands-on, experienced Service ... Property Staff Shared Renewal Commissions * Morgan Essentials: $300 quarterly * On-Call ...

Morgan Properties

Service Manager

Miamisburg, OH · On-site

$25 - $27/hr

We are seeking a Service Manager to oversee maintenance operations for our 360-unit Hidden Lakes ... Property Staff Shared Renewal Commissions * Morgan Essentials: $300 Quarterly * Medical, Dental ...

Morgan Properties

Multi Site Service Manager

Hilliard, OH · On-site

$25 - $28/hr

Now hiring a Multi-Site Service Manager overseeing Larkspur Apartments and Hickory Mill Apartments ... Property Staff Shared Renewal Commissions * Morgan Essentials: $300 quarterly * Medical, Dental ...

Ohio Jobs

Shared Services Associate

Columbus, OH · On-site

$23.65 - $28.65/hr

Budget and Management Agency Contact Name and Information: Derek C. Talib Work Location: James A ... Education and Development Opportunities (Employee Development Funds, Public Service Loan ...

New

US Bank

Client Service Manager

Cincinnati, OH · Hybrid

$75K - $89K/yr

We believe it takes all of us to bring our shared ambition to life, and each person is unique in ... Responsible for the management and oversight of Investment Services accounts of various sizes ...

U.S. Bank

Client Service Manager

Cincinnati, OH · On-site

$75K - $89K/yr

We believe it takes all of us to bring our shared ambition to life, and each person is unique in ... Responsible for the management and oversight of Investment Services accounts of various sizes ...

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All JobsShared Service JobsShared Service Manager JobsShared Service Manager Jobs in Ohio

Shared Service Manager information

See Ohio salary details

$31.4K

$66.5K

$112.7K

How much do shared service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for shared service manager in Ohio is $66,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $76,500.00 per year, depending on experience, location, and employer.

How does a Shared Service Manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Service Manager regularly partners with various business units, such as HR, finance, and IT, to understand their needs and tailor services accordingly. This collaboration often involves facilitating cross-departmental meetings, setting clear service level agreements, and implementing process improvements based on stakeholder feedback. By maintaining open communication channels and fostering a customer-centric mindset within the shared services team, the manager ensures that services are delivered efficiently and consistently across the organization.

What are the key skills and qualifications needed to thrive as a Shared Service Manager, and why are they important?

To thrive as a Shared Service Manager, you need strong organizational, financial, and process improvement skills, often supported by a degree in business administration or a related field. Familiarity with ERP systems like SAP or Oracle, along with certifications such as Six Sigma or Lean, is typically valuable. Exceptional leadership, communication, and stakeholder management abilities help you lead cross-functional teams and drive service excellence. These skills ensure efficient service delivery, process optimization, and effective collaboration across the organization.

What does a Shared Service Manager do?

A Shared Service Manager oversees the delivery of centralized support services—such as HR, finance, IT, or procurement—to different departments or business units within an organization. Their goal is to streamline operations, improve efficiency, and reduce costs by consolidating services that were previously duplicated across departments. They manage teams, implement best practices, and ensure that service level agreements (SLAs) are met. Shared Service Managers also drive process improvements and may handle stakeholder communications to ensure satisfaction with service delivery.

What is the difference between Shared Service Manager vs Business Operations Coordinator?

AspectShared Service ManagerBusiness Operations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually holds a bachelor's degree in business, administration, or related area; certifications are less common
Work EnvironmentManages centralized service teams across departments, often in corporate officesSupports daily business operations, often in office settings, coordinating between teams
Employer & Industry UsageUsed in large corporations with shared service centers, finance, HR, IT departmentsFound in various industries, supporting operational efficiency at the team level

The Shared Service Manager oversees centralized service functions within an organization, focusing on efficiency and process improvement. In contrast, the Business Operations Coordinator handles day-to-day operational tasks, supporting teams and ensuring smooth workflow. While both roles require strong organizational skills, the Shared Service Manager typically has more strategic responsibilities and manages larger teams.

What are popular job titles related to Shared Service Manager jobs in Ohio? For Shared Service Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Shared Service Manager jobs in Ohio look for? The top searched job categories for Shared Service Manager jobs in Ohio are:
What cities in Ohio are hiring for Shared Service Manager jobs? Cities in Ohio with the most Shared Service Manager job openings:
Shared Service Manager jobs near you
Infographic showing various Shared Service Manager job openings in Ohio as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,521 per year, or $32 per hour.
Shared Services Manager

Shared Services Manager

Equitas Health

Columbus, OH • On-site

$74K - $89K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Equitas Health rating

5.4

Company rating: 5.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Equitas Health does not conduct hiring through Telegram or WhatsApp and only communicates with candidates via official @equitashealth.com email addresses, requesting basic contact information only and never Social Security numbers during early hiring stages, with interviews scheduled via email and conducted through Microsoft Teams links only.
ORGANIZATION INFORMATION:.
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
SALARY: $74,500-$89,400
BENEFITS:
  • PTO
  • Vision
  • Dental
  • Health
  • 401k
  • Sick time
  • Paid Holidays

POSITION SUMMARY:
    • The Shared Services Manager is responsible for the operational leadership of centralized access functions, including call center operations, patient scheduling, referral coordination, prior authorizations, and mental health referral services within Shared Services.
      This role oversees daily workflows, staff performance, and compliance to ensure timely, accurate, and high-quality patient access to care. The manager leads call center agents, referral specialists, prior authorization specialists, pre-registration staff, and mental health referral staff, while driving performance against key access, customer experience, and revenue cycle metrics.
      Serving as a primary liaison between clinical teams, payers, and internal departments, this role works to reduce barriers to care, improve patient experience, and optimize operational efficiency. The position also supports enterprise-wide access and Shared Services initiatives through data-driven performance management and continuous improvement.
      ESSENTIAL JOB FUNCTIONS:
      The Patient Access & Shared Services Manager leads daily operations across call center and patient access functions, ensuring efficient handling of inbound and outbound patient communications, scheduling, referrals, and authorizations.
      This role supervises staff, manages work queues and call volumes, monitors performance metrics, and enforces service level expectations and quality standards. The manager implements training, coaching, and quality assurance programs to strengthen team performance and enhance patient experience.
      Additionally, the manager analyzes trends, adjusts staffing and workflows, and collaborates with internal teams to streamline processes, improve care coordination, and enhance access. The role ensures compliance with payer requirements and regulatory guidelines while supporting strategic initiatives led by leadership.
      MAJOR AREAS OF RESPONSIBILITIES:
      • Directly manage and supervise call center agents and verification specialists.
      • Oversee daily call center operations including inbound/outbound call management, scheduling support, and patient inquiries
      • Ensure adherence to service level agreements (SLAs), call handling standards, and quality benchmarks
      • Monitor call volumes and staffing patterns to ensure appropriate coverage
      • Establish performance expectations and key performance indicators (KPIs)
      • Conduct regular coaching, performance reviews, and real-time feedback
      • Monitor metrics such as average speed of answer, call abandonment rate, first-call resolution, and patient satisfaction scores
      • Address performance issues promptly and effectively
      • Develop and implement training programs for new hires and ongoing staff development
      • Ensure standardized scripting, workflows, and escalation protocols
      • Audit calls and improve patient experience
      • Identify workflow inefficiencies and implement process improvements
      • Collaborate with other departments to improve scheduling accuracy and patient navigation
      • Support system optimization related to call routing and scheduling tools

      • Communicate trends, barriers, and opportunities to leadership
      • Other Duties as Assigned

      EDUCATION/LICENSURE:
      • Bachelor's degree or equivalent experience required
      • 3+ years of call center or patient access leadership experience
      • Strong understanding of healthcare scheduling and patient access workflows preferred
      • Proven ability to manage performance metrics and improve team outcomes

      Knowledge, Skills, Abilities and other Qualifications:
    • Leadership & coaching
    • Customer service excellence
    • Data-driven decision making
    • Operational efficiency
    • Communication and collaboration
    • Experience with EPIC or other Electronic Health Record preferred.
    • Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
    • Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence and interest in working with persons of the transgender community or non-gender conforming community.
    • Regular and predictable attendance is required.
    • Must have reliable transportation and valid driver's license

OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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