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Services Manager Jobs in Mobile, AL (NOW HIRING)

OWA

Guest Services Manager

Foley, AL

Develop operational guidelines for Guest Services * Manage staffing schedules to align with business demands while controlling labor costs * Maintain compliance with company policies, safety ...

OWA

Guest Services Manager

Foley, AL · On-site

Develop operational guidelines for Guest Services * Manage staffing schedules to align with business demands while controlling labor costs * Maintain compliance with company policies, safety ...

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Services Manager information

See Mobile, AL salary details

$24.9K

$74.1K

$124.7K

How much do services manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for services manager in Mobile, AL is $74,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $105,700.00 per year, depending on experience, location, and employer.

What is a services manager?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a services manager?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

How does a services manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

Is a services manager a stressful job?

A services manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing teams, and meeting performance targets. The level of stress varies depending on the industry, company size, and individual workload, but strong organizational and communication skills help manage job pressures effectively.

What are the most commonly searched types of Services jobs in Mobile, AL?

The most popular types of Services jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Services Manager jobs?

Cities near Mobile, AL with the most Services Manager job openings:

Services Manager jobs near you
Infographic showing various Services Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,078 per year, or $35.6 per hour.

Guest Services Manager

OWA

Foley, AL

Full-time

Re-posted 21 days ago

Job description

DUTIES AND RESPONSIBILITIES:
  • Lead, coach, and develop Guest Services supervisors and ambassadors
  • Foster a culture centered on hospitality, accountability, and teamwork
  • Ensure exceptional guest satisfaction by proactively resolving concerns and empowering team members to make service recovery decisions
  • Monitor guest feedback and identify opportunities for continuous improvement
  • Oversee admissions, ticketing, season passes, cash handling, cabana rentals, locker rentals, and front gate operations
  • Develop operational guidelines for Guest Services
  • Manage staffing schedules to align with business demands while controlling labor costs
  • Maintain compliance with company policies, safety standards, and operational procedures
  • Partner with Operations, Aquatics, Food & Beverage, Retail, and Security to deliver seamless guest experience
  • Analyze operational metrics and prepare reports related to guest satisfaction, labor, revenue, and productivity
  • Assist with budgeting, forecasting, and departmental planning
  • Support special events, group sales, and VIP experiences
  • Achieve business goals and objectives set forth by the General Manager and Property Manager
  • Develop and manage annual operating budgets for the Guest Services department
  • Promote a healthy, safe, and hazard-free work environment
  • Interview and hire prospective team members
  • Create and execute training, coaching and team development programs, including administering corrective actions when needed
  • Anticipate the guest’s needs and service requirements and work with team to incorporate into operational plans
  • Resolve guest concerns in person, over the phone, and through written correspondence
  • Initiate and manage ticket creation process through third-party point-of-sale and e-commerce vendors
  • Manage, monitor, track, and report ticket sales and park attendance, including over/shorts resolution, wristband inventory, and hourly/daily attendance reporting
  • Manage the waterpark cabana rental program, including monthly reporting to vendors for revenue split on cabana sales
  • Manage the locker rental program for the theme park and waterpark
  • Manage internal complimentary ticket and season pass requests, including monitoring for unusual activity
  • Manage the Give Kids the World Passport charity program
  • Participate in the Manager-On-Duty (MOD) program for Tropic Falls
  • Performs other duties as assigned
QUALIFICATIONS:
  • Proven ability to lead, motivate, and develop large teams
  • Excellent communication, conflict resolution, and problem-solving skills
  • Experience with POS and ticketing systems (Accesso: Siriusware/ Passport software experience preferred)
  • Strong organizational skills and attention to detail
  • Ability to thrive in a fast-paced, guest-focused environment
  • High School diploma or GED
  • Minimum five (5) years’ work experience in a guest services environment is preferred
  • Verifiable supervisory experience of ten (10) or more employees for a minimum of two (2) years is preferred
  • Proficient with Microsoft Outlook, Word, Excel, PowerPoint, or similar
  • Must possess a valid state driver’s license
  • Able to lift twenty (20) pounds unattended and forty (40) pounds with assistance
  • Willing and able to work odd or irregular hours including nights, weekends, and holidays
  • Able to work in sunny, hot, humid, cold, and rainy conditions
  • Strong communication skills with ability to motivate a team, deliver quality results, and maintain a positive attitude
  • Ability to adequately and successfully perform all duties and responsibilities of this position
Interested applicants can apply directly to www.visitowa.com/employment.
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