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Services Manager Jobs in Dothan, AL (NOW HIRING)

Parish Tractor

Service Manager

Marianna, FL · On-site

This role is responsible for managing daily operations, ensuring high-quality service work, supporting our team of skilled technicians, and delivering exceptional customer experience. Key ...

Telle Tire & Auto Service Inc

Service Manager

Dothan, AL · On-site

$60K/yr

The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with manufacturer ...

Walk On's Sports Bistreaux

Service Manager

Dothan, AL · On-site

Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) team to deliver exceptional ...

Walk On's

Service Manager

Dothan, AL · On-site

DESCRIPTION Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) team to deliver ...

UHS

MGR - BEHAVIORAL HEALTH SVCS 3p-11p

Dothan, AL · On-site

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies operating through its subsidiary acute care hospitals, behavioral health ...

UHS

MGR - BEHAVIORAL HEALTH SVCS 3p-11p

Dothan, AL · On-site

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies operating through its subsidiary acute care hospitals, behavioral health ...

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Services Manager information

See Dothan, AL salary details

$25K

$74.3K

$125K

How much do services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for services manager in Dothan, AL is $74,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $105,900.00 per year, depending on experience, location, and employer.

What is a services manager?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a services manager?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

How does a services manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.

Is a services manager a stressful job?

A services manager role can be stressful due to managing client expectations, overseeing team performance, and ensuring service quality. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
What cities near Dothan, AL are hiring for Services Manager jobs? Cities near Dothan, AL with the most Services Manager job openings:
Services Manager jobs near you
Infographic showing various Services Manager job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,251 per year, or $35.7 per hour.

Front Office Manager

TownePlace Suites - Dothan, RAM Hotels

Dothan, AL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Who AreWe?
RAM Hotels - a dynamic, thriving, innovative hotelmanagement company headquartered in Columbus, Georgia. Over the last few years, we have quietly andsteadfastly taken our place as a leader in the hospitality industry ofcorporate America; while serving some of the most well-known midscale hotelbrands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands whilecontinuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more thansimply switch companies to advance your career, you become part of the RAMHotels family!
POSITION: Front Office Manager
JOBSUMMARY
Are you friendly andenjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guestexperiences? Being a Guest Services Manager with us may be the job foryou! Guest Services Managers promotes apositive work environment amongst the Guest Services Team and with other teammembers. The Guest Services Manager isresponsible for responding to all guest requests, inquiries, problems and/or complaints,etc. with the ability to influence andprovide positive resolution. The GuestServices Manager will motivate, encourage, and mentor the Guest Services Teamto ensure we are providing excellent customer service to our guests in aprofessional and courteous manner. The GuestServices Manager will accommodate our guests to ensure their visit with us isnot just a "stay" but an awesome experience! Think you've got what it takes?
JOB RESPONSIBILITIES
  • Ensures Guest Services and Guest Services Front Office operate in an attentive, friendly, efficient, courteous and seamless manner that provides all guests with exceptional service prior to arriving and throughout the time that guests will spend with us; while maximizing room revenue and occupancy; establish and maintain key control system
  • Operate all aspects of the front office system, including software maintenance, report generation and analysis, and basic programming; ability to perform all jobs within the Guest Services and PBX Departments when needed; monitor proper operation of the PBX system to ensure that team members maintain standard operation procedures for its use
  • Manages and organizes large turn days to include guest check-ins and guest check-outs; maintain safety deposit boxes per established standards; assists in preparation of revenue and occupancy forecasts, manage sell out opportunities, review arrival reports, and check rooms inventory; ensures accurate cash handling at the Front Desk; maximize room revenue and occupancy by reviewing daily statuses; ability to analyze discrepancies, monitors credit reporting, and maintain the daily house statistics; ensures no-show revenue is maximized through consistent and accurate billing;
  • Ability to develop, implement, and maintain an effective Guest Relations Program utilizing persistent hospitality services, guest comment forms, and guest response program; be familiar with all brand specific programs and have knowledge of the procedures for each program and ensure the Guest Services team members are knowledgeable in understanding and implementing the programs;
  • Ensures logging and delivery of all messages, packages, and mail in a professional and timely manner; monitor "out of order" or "out of service" areas to be knowledgeable and available to assist guests if needed; knowledgeable of the Accident Prevention Program including the safety committee, education/enforcement, and communication of safety issues within departmental meetings
  • Knowledgeable and understanding of all policies and procedures - including the Equal Opportunities and Fair Treatment Policy; enforce this policy by communicating consistently with the Guest Services Department
  • Maintain a clean, welcoming lobby and front desk presence during peak hours and as needed; maintain constant communication with the Housekeeping Department and the General Manager; knowledge of night audit responsibilities and procedures; willingness to cover shifts at a moment's notice when the shift is understaffed due to various circumstances
  • Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE
  • High-school graduate or equivalent and three years of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred)
  • Proficient in MS Word, Excel, PowerPoint
  • Data Entry, Database Management experience

INDUSTRY EXPERIENCE
  • Understanding of the hospitality industry (preferred)
  • Previous experience in the hospitality industry (preferred)
  • Previous experience as a Guest Services Manager
  • Bilingual communication skills (preferred)

REQUIRED SKILLS
  • Experience preparing team schedules according to business forecast and business need
  • Leadership experience with thorough follow- up
  • Must be flexible to work varied schedules
  • Excellent written and oral communication skills
  • Excellent organization skills
  • Must have the physical ability to walk, sit, and stand during scheduled shift
  • Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS
  • Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
  • Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability
  • Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive
  • Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS
RAM Hotels hiresthe best people, we work extremely hard to provide benefits that make work-lifebalance that much more enjoyable. As aleader in the hospitality industry, we promote advancement opportunities, weoffer our eligible employees comprehensive health benefit packagesfor you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.
RAM Hotels is anEqual Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, disability, orprotected veteran status.

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