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Services Manager Jobs in Florida (NOW HIRING)

York Risk Services

Client Services Manager

Orlando, FL · On-site

$80K - $90K/yr

To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes ...

BrightView

Specialty Services Manager

Sunrise, FL · On-site

The Specialty Service Manager (SSM) schedules and directs personnel and resources towards providing quality, cost-effective specialty services to our clients. SSMs also support the Account Manager(s ...

Encompass Health

Nutrition Services Manager

Lutz, FL · On-site

Nutrition Services Manager Career Opportunity Appreciated for your Nutrition Services Management skills Are you in search of a career close to home and heart, where your nutrition expertise can make ...

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Services Manager information

See Florida salary details

$20.6K

$61K

$102.8K

How much do services manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for services manager in Florida is $61,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $87,100.00 per year, depending on experience, location, and employer.

What is a services manager?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a services manager?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

How does a services manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.

Is a services manager a stressful job?

A services manager role can be stressful due to managing client expectations, overseeing team performance, and ensuring service quality. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
What are the most commonly searched types of Services jobs in Florida? The most popular types of Services jobs in Florida are:
What cities in Florida are hiring for Services Manager jobs? Cities in Florida with the most Services Manager job openings:
Services Manager jobs near you
Infographic showing various Services Manager job openings in Florida as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,036 per year, or $29.3 per hour.

Guest Services Manager

Andy Frain Services

Orlando, FL • On-site

Full-time

Posted 13 days ago

Job description

GENERAL PURPOSE:
This position is responsible for managing Guest Services functions within Orlando Venues Properties, including overseeing the head ushers, supervisors, and staff and leading them to exceed expectations of service and safety for every guest, promoter, sponsor, vendor, and event participant.
RESPONSIBILITIES/DUTIES:
Essential functions of the job are highlighted below. Other duties may also be assigned. Please note that essential functions may vary depending on department size, organizational structure, and/or geographic location. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.
1. Pre-Event:
Work with Business Services Manager to develop employee manuals, and the client to provide event-day information guides.
Responsible for orientation and guides staff in strengthening competencies and meeting client needs.
Work with the Director of Operations to prepare materials for event day head ushers and supervisors for all events at Orlando Venues.
Works in conjunction with other management to ensure staffing is distributed equally among sites.
Work with Director of Operations and Business Services Manager to ensure all guest services staff have been through Customer Service and Kia Center University Training.
Build staffing requirements in Schedule Xpress prior to pre-established deadlines.
Oversee the maintenance and distribution of radios and Alvarado's (ticketing machine). Oversee the storage, maintenance, and upkeep of all equipment.
2. Event Day:
Coordination, distribution, and training of event day guest services staff.
Supervise event-day operations and ensure the safety and security of all patrons and employees.
During an event creating meaningful experiences and a safe environment.
At the direction of the Director of Operations, intervenes, when necessary, in resolving personnel problems and guides counseling of supervisors and staff involving the Orlando Venues and other Special Events.
Work with the Director of Operations to represent the management team and supervise event-day operations at all Orlando Venues.
3. Post Event:
Manage time processing including payroll and billing in coordination with the Business Services manager.
Complete after-action reports (AAR) and submit in a timely manner.
Evaluate employee data and EPIs (Employee Performance Index) on a monthly basis (Including report cards detailing call offs, late arrivals, counseling notes, etc).
Work with head ushers and supervisors to dissect all the information following an event (i.e., Customer complaints, facility work orders/repairs, human resource paperwork).
4. Reporting and Communication:
Submits equipment and supply written request to Director of Operations, 30 days prior to needed equipment.
Assist Director of Operations and Business Services Manager in the management and on-boarding of new staff members.
Responds in a timely manner to all emails and verbal communications.
Works closely with the Director of Operations and the Business Services Manager to ensure the efficient, effective, and complaint operations of all accounts within the operational area of the Orlando Venues.
Meets regularly with clients(s) and Director of Operations to proactively address patron related issues, at the discretion of Orlando Venues.
5. Policies/ Risk Management:
Understand and enforce all Andy Frain Services policies, and procedures. Embrace and adopt Orlando Venues culture in all employee expectations.
Carries out all responsibilities in an honest, ethical, and professional manner.
Proactively identifies risk to employees and company assets (buildings, equipment, etc). Plays a vital role in ensuring a safe, healthy, and secure workplace.
Establish and review post orders. Ensure Supervisors are using post orders to train guest services in greetings, ticket taking, ushering, and customer service.
6. Leadership/ Projects/ Other Roles:
Must be prepared to act as the Director of Operations as needed in their absence.
Will be an effective member of and lead project teams.
Acts as readily available resource to client(s) staff and supervisors in the area of operations.
Support other departments or offsite locations as assigned by the Director of Operation and Branch Manager.
Qualifications:
The following are the minimum qualifications that an individual needs to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based on the department size and/or geographic location.
  • Associate degree or equivalent experience
  • 2 years or more of Event Services experience in a stadium or arena management, sports and entertainment facility, or other hospitality-oriented business such as theme parks, hotels, or airlines required
  • Ability to obtain FEMA Certification in 100b, 200b, 700a, 800b, 901 and IAVM Training Crowd Manager.
  • Knowledge of industry best practices
  • Knowledge of NBA requirements preferred
Location Specifics:This role requires oversight of Kia Center, Camping World Stadium, and other assigned locations for Andy Frain Services (Guest Services).

SUPERVISORY DUTIES:
In accordance with applicable Andy Frain Services policies/ procedures and Federal/ State laws, may perform the following supervisory responsibilities: Interviewing, hiring, orienting, and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervises the following while working Orlando Venues Events: Lead Supervisors, Supervisors, Peer Security, and others assigned.
Skills/Abilities:
  • Ability and willingness to work an event-driven schedule including weekends, evenings, and some holiday hours
  • Experience in a high-volume, service driven environment
  • Ability to speak in front of audiences ranging from less than 10 to 600+ people
  • Demonstrated ability to handle sensitive and confidential information and situations
  • Strong leadership and personnel management experience with the ability to coach, mentor and motivate a diverse workforce
  • Demonstrated ability to be creative and seek proactive solutions to problems and situations before and/ or after they arise with little or no supervision
  • Proficient in the operation various PC applications including Word, Excel, and Outlook
  • Problem Solving/ Planning/ Organizing
  • Technical Skills/ Quality/ Adaptability
  • Customer Service/ Interpersonal Skills/Dependability
  • Oral Communication/ Teamwork
  • Cost Consciousness/ Diversity/ Ethics
  • Judgement/ Motivation/ Professionalism
  • Attendance/ Punctuality/ Initative
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/ or other customers. Manual dexterity is required for occasional reaching and lifting of small objects, and operating office equipment.
Travel throughout the Orlando area as required to meet operational needs.
WORK ENVIRONMENT:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.
Application Process:Interested candidates should submit their resume highlighting relevant experience. We value diversity and encourage all qualified individuals to apply. Andy Frain Services is an equal opportunity employer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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