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Servicenow Project Manager Itsm Jobs (NOW HIRING)

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ServiceNow IT Project Manager

San Diego, CA · On-site

$140K - $170K/yr

Leverage ServiceNow project management capabilities. * Monitor sprint velocity, burn-down charts ... Maintain ServiceNow SPM/ITSM dashboards and reporting. * Review technical submissions and provide ...

Astor-

ServiceNow IT Project Manager

Fort Lee, NJ · On-site

$140K - $170K/yr

Leverage ServiceNow project management capabilities. * Monitor sprint velocity, burn-down charts ... Maintain ServiceNow SPM/ITSM dashboards and reporting. * Review technical submissions and provide ...

Astor-

ServiceNow IT Project Manager

San Diego, CA · On-site

$140K - $170K/yr

Leverage ServiceNow project management capabilities. * Monitor sprint velocity, burn-down charts ... Maintain ServiceNow SPM/ITSM dashboards and reporting. * Review technical submissions and provide ...

Job Details

ServiceNow IT Project Manager

Fort Lee, NJ · On-site

$140K - $170K/yr

Leverage ServiceNow project management capabilities. * Monitor sprint velocity, burn-down charts ... Maintain ServiceNow SPM/ITSM dashboards and reporting. * Review technical submissions and provide ...

Astor & Sanders Corporation

$140K - $170K/yr

Leverage ServiceNow project management capabilities. * Monitor sprint velocity, burn-down charts ... Maintain ServiceNow SPM/ITSM dashboards and reporting. * Review technical submissions and provide ...

AHEAD

ServiceNow Project Manager

$80K - $120K/yr

The ServiceNow Project Manager is responsible for management of assigned technical projects. The ServiceNow Project Manager executes day-to-day management of assigned project segments. In addition ...

TOPSYSIT

Project Manager With ServiceNow

Chicago, IL · On-site

Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or CMDB . * Experience managing ServiceNow upgrades, migrations, implementations, or enhancements. * Strong experience with project ...

Damco Solutions

ServiceNow Project Manager

Damco Solutions is seeking a ServiceNow Project Manager to support a cross-functional transformation initiative. The Project Manager will manage day-to-day activities, develop project schedules ...

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Servicenow Project Manager Itsm information

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$34.5K

$81K

$145K

How much do servicenow project manager itsm jobs pay per year?

As of Sep 12, 2026, the average yearly pay for servicenow project manager itsm in the United States is $80,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a ServiceNow project manager ITSM?

A ServiceNow Project Manager ITSM is a professional responsible for overseeing and delivering IT Service Management (ITSM) projects using the ServiceNow platform. They manage project timelines, coordinate with stakeholders, and ensure that ITSM solutions are implemented effectively to meet business requirements. Their role typically involves planning, resource allocation, risk management, and ensuring best practices in ITSM processes such as incident, problem, and change management.

What are the key skills and qualifications needed to thrive as a ServiceNow project manager ITSM?

To thrive as a ServiceNow Project Manager (ITSM), you need strong project management abilities, in-depth knowledge of IT Service Management frameworks (such as ITIL), and experience working with the ServiceNow platform. Familiarity with project management tools like Microsoft Project or Jira, ServiceNow certifications (such as ServiceNow Certified System Administrator), and ITIL certification are often expected. Outstanding communication, leadership, and stakeholder management skills help ensure project alignment and team motivation. These competencies are crucial for delivering successful ServiceNow ITSM implementations that meet business goals, timelines, and quality standards.

How does a ServiceNow project manager ITSM typically collaborate with cross-functional teams during project implementation?

A ServiceNow Project Manager in ITSM frequently works with cross-functional teams such as IT operations, development, business analysts, and end-users to ensure successful project delivery. They coordinate requirements gathering, facilitate communication between technical and non-technical stakeholders, and manage project timelines and deliverables. Effective collaboration is essential to align the platform's capabilities with organizational processes, resolve issues promptly, and ensure user adoption. Regular meetings, transparent progress updates, and stakeholder engagement are core to their collaboration approach.

What is the difference between Servicenow Project Manager Itsm vs Servicenow Business Analyst Itsm?

AspectServicenow Project Manager ItsmServicenow Business Analyst Itsm
CertificationsITIL, PMP, ServiceNow certificationsITIL, ServiceNow certifications, Business Analysis certifications
Work EnvironmentLeads projects, manages teams, coordinates resourcesAnalyzes business needs, documents requirements, supports implementation
Employer & Industry UsageIT service management, enterprise IT projectsITSM process improvement, requirements gathering in IT departments

The Servicenow Project Manager Itsm focuses on leading ITSM projects, managing teams, and ensuring project delivery. In contrast, the Servicenow Business Analyst Itsm concentrates on analyzing business needs, documenting requirements, and supporting ITSM implementations. Both roles require ITIL and ServiceNow certifications but differ in responsibilities and daily tasks within the ITSM environment.

What are popular job titles related to Servicenow Project Manager Itsm jobs?

For Servicenow Project Manager Itsm jobs, the most frequently searched job titles are:

ServiceNow Project Manager / Product Owner

Baltimore, MD • On-site

Kendrit Consulting Group
IT Services • 11 - 50 employees
Learn more about Kendrit Consulting Groupexternal

$70 - $78/hr

Full-time

Re-posted 14 days ago

Job description

This is a permanent role expected to be onsite 3 to 5 days a week.

Primary Responsibilities:

·        Serve as the PM/PO, defining the vision, roadmap, and priorities for key ServiceNow capabilities.
·        Support delivery of ServiceNow enhancements and enterprise initiatives across IT Service Management (ITSM), Enterprise Architecture (EA), IT Asset Management (ITAM), Strategic Portfolio Management (SPM).
·        Lead stakeholder requirements sessions, workshops, and process mapping across the organization.
·        Recommend process improvements, workflow optimizations, automation, and user experience enhancements.
·        Support change management, including user communications, training materials, and stakeholder readiness.
·        Maintain platform documentation, including requirements, design artifacts, release notes, and test results.
·        Ensure platform enhancements comply with federal standards (Section 508, NIST, FedRAMP).
·        Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives.
·        Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation.
·        Collaborate closely with architects and developers to ensure implementation aligns with business needs.
·        Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption.


Minimum Qualifications:

·        Ability to obtain and maintain a Public Trust Suitability clearance is required.
·        Bachelor's degree and a minimum of 7 years of relevant professional experience.
·        8+ years in IT project/product management, including 4+ years specializing in ServiceNow.
·        Experience leading cross-functional stakeholder sessions to elicit and analyze requirements.
·        Strong expertise in ServiceNow modules, including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal.
·        Strong analytical and facilitation skills, with an ability to translate business needs into technical requirements.
·        Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.
·        Extensive hands-on experience with the ServiceNow platform from a development perspective.
·        Experience delivering enterprise initiatives within government or large-scale organizations.
·        Must have strong communication and stakeholder engagement skills.
 

Desired Qualifications:

·        ServiceNow certifications such as: Certified System Administrator; Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM).
·        PMP, SAFe PO/PM, Scrum Master, or similar Agile certification.
·        Experience with enterprise architecture, data modeling, and workflow automation.
·        Familiarity with federal IT governance, accessibility standards, and security frameworks.