ZipRecruiter

Log In

1

Servicenow Project Manager Itsm Jobs (NOW HIRING)

ClifyX

ServiceNow Project Manager

Austin, TX · On-site

Responsibilities : • Strong Project Management experience • Minimum 4 to 5 yrs of ServiceNow implementation experience • Should be well versed with HRSD & ITSM modules • Past Apple experience ...

JConnect Inc

ServiceNow Project Manager

Houston, TX · On-site

Project Management: Manage ServiceNow projects, PMP Experience: 4+ years in ITSM and ITOM, with ServiceNow. Leadership: Proven in process reengineering and optimization. Analytical Skills:

Apex Informatics

ServiceNow Project Manager

ServiceNow Project Manager Remote - NJ/ NY This position will manage and execute all aspects of the ... Knowledge of the ServiceNow Platform and modules (PSDS, ITSM, ITOM, CRM, HRSD, CMDB) and ensure ...

Neotecra

ServiceNow Project Manager

New York, NY · On-site

Overview The ServiceNow Project Manager is responsible for managing and delivering ServiceNow ... ITSM * ITOM * HRSD * CRM * CMDB * PSDS * Ensure ServiceNow consultants and vendors adhere to ...

ApTask

ITSM Project Manager

Manhattan, NY · On-site

Senior ITSM Project Manager Location: New York NY (Hybrid) Fulltime ( relocation assistance ... Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change ...

TEKsystems

ServiceNow Project Manager

Honolulu, HI · Hybrid

$60 - $70/hr

IT Project Manager - ServiceNow Location: Honolulu, HI - Hybrid Duration: 6-Month Contract About ... Drive ITIL and IT Service Management (ITSM) best practices, including incident, problem, change ...

TEKsystems

ServiceNow Project Manager

Honolulu, HI · Hybrid

$97K - $115K/yr

IT Project Manager - ServiceNow Location: Honolulu, HI - Hybrid Duration: 6-Month Contract About ... Drive ITIL and IT Service Management (ITSM) best practices, including incident, problem, change ...

eCIFM Solutions Inc.

ServiceNow Project Manager

Job Summary : eCIFM Solutions Inc. is seeking an energetic and detail-oriented ServiceNow Project Manager to lead complex enterprise software initiatives focused on ServiceNow platform ...

Tekaccel, Inc

ITSM Project Manager

Manhattan, NY · On-site

$61.50 - $81.50/hr

ITSM Project Manager This position is hybrid in NYC (2 days/week in office) Office Location: New ... Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change ...

New

next page

Showing results 1-20

All JobsBusiness JobsSales JobsTechnical Sales Associate JobsServicenow Project Manager Itsm Jobs

Servicenow Project Manager Itsm information

See salary details

$34.5K

$81K

$145K

How much do servicenow project manager itsm jobs pay per year?

As of Sep 12, 2026, the average yearly pay for servicenow project manager itsm in the United States is $80,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a ServiceNow project manager ITSM?

A ServiceNow Project Manager ITSM is a professional responsible for overseeing and delivering IT Service Management (ITSM) projects using the ServiceNow platform. They manage project timelines, coordinate with stakeholders, and ensure that ITSM solutions are implemented effectively to meet business requirements. Their role typically involves planning, resource allocation, risk management, and ensuring best practices in ITSM processes such as incident, problem, and change management.

What are the key skills and qualifications needed to thrive as a ServiceNow project manager ITSM?

To thrive as a ServiceNow Project Manager (ITSM), you need strong project management abilities, in-depth knowledge of IT Service Management frameworks (such as ITIL), and experience working with the ServiceNow platform. Familiarity with project management tools like Microsoft Project or Jira, ServiceNow certifications (such as ServiceNow Certified System Administrator), and ITIL certification are often expected. Outstanding communication, leadership, and stakeholder management skills help ensure project alignment and team motivation. These competencies are crucial for delivering successful ServiceNow ITSM implementations that meet business goals, timelines, and quality standards.

How does a ServiceNow project manager ITSM typically collaborate with cross-functional teams during project implementation?

A ServiceNow Project Manager in ITSM frequently works with cross-functional teams such as IT operations, development, business analysts, and end-users to ensure successful project delivery. They coordinate requirements gathering, facilitate communication between technical and non-technical stakeholders, and manage project timelines and deliverables. Effective collaboration is essential to align the platform's capabilities with organizational processes, resolve issues promptly, and ensure user adoption. Regular meetings, transparent progress updates, and stakeholder engagement are core to their collaboration approach.

What is the difference between Servicenow Project Manager Itsm vs Servicenow Business Analyst Itsm?

AspectServicenow Project Manager ItsmServicenow Business Analyst Itsm
CertificationsITIL, PMP, ServiceNow certificationsITIL, ServiceNow certifications, Business Analysis certifications
Work EnvironmentLeads projects, manages teams, coordinates resourcesAnalyzes business needs, documents requirements, supports implementation
Employer & Industry UsageIT service management, enterprise IT projectsITSM process improvement, requirements gathering in IT departments

The Servicenow Project Manager Itsm focuses on leading ITSM projects, managing teams, and ensuring project delivery. In contrast, the Servicenow Business Analyst Itsm concentrates on analyzing business needs, documenting requirements, and supporting ITSM implementations. Both roles require ITIL and ServiceNow certifications but differ in responsibilities and daily tasks within the ITSM environment.

What are popular job titles related to Servicenow Project Manager Itsm jobs?

For Servicenow Project Manager Itsm jobs, the most frequently searched job titles are:

Senior Project Manager - ITSM / ServiceNow

New York, NY • On-site

Inabia Software & Consulting Inc.
IT Services • 11 - 50 employees
Learn more about Inabia Software & Consulting Inc.external

$145K - $165K/yr

Full-time

Re-posted 3 days ago

Job description

Senior Project Manager – ITSM / ServiceNow
Location: Hybrid – New York City, NY (Wednesday/Thursday onsite)
Travel: Bi-weekly travel acceptable for non-local candidates
Experience Required: 14–20 years
Compensation: Target Base: $145,000–$165,000 + bonuses
Company Overview
At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.
Role Overview
We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.
The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.
Key Responsibilities
Program Delivery & Governance
  • Lead end-to-end ServiceNow implementations in fixed-price delivery models.
  • Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.
  • Own project planning, execution, governance, budgeting, risk management, and client communications.
  • Ensure adherence to project milestones, financial controls, and contractual obligations.
Fixed-Price Delivery Management
  • Maintain strict control over project scope, deliverables, and acceptance criteria.
  • Manage change requests, financial forecasting, burn rates, and project profitability.
  • Identify and mitigate delivery risks, escalations, and resource constraints proactively.
Client Engagement
  • Serve as the primary client-facing delivery lead throughout the project lifecycle.
  • Facilitate executive steering committee meetings, status reporting, and stakeholder communications.
  • Lead requirement workshops and align business objectives with technical delivery.
Team Leadership
  • Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.
  • Coordinate offshore/onshore delivery models and vendor collaboration.
  • Mentor project teams while driving accountability and delivery excellence.
Required Qualifications
  • 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
  • Proven experience managing fixed-price projects from the vendor/consulting side.
  • Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.
  • Experience leading implementations involving:
    • ITSM
    • CMDB
    • ITAM
    • ITOM
    • Custom ServiceNow workflows
  • Strong IT Services & Consulting background.
  • Deep understanding of Waterfall and Hybrid delivery methodologies.
  • Strong stakeholder management, communication, and governance experience.
  • PMP, ITIL, or ServiceNow certifications preferred.
  • Bachelor’s degree required.
Preferred Qualifications
  • Public sector or government project experience
  • Experience managing geographically distributed teams
  • Strong change management and organizational transformation experience
Interview Process
  1. Virtual interview with Lead PM
  2. Virtual or onsite interview with Delivery Manager
  3. Final onsite interview with Hiring Manager
What Makes You Successful
  • Strong executive communication and stakeholder management skills
  • High accountability and ownership mindset
  • Ability to thrive in complex fixed-price delivery environments
  • Strong operational discipline and financial management capability
  • Confident leadership style aligned with consulting delivery excellence

 

Powered by JazzHR

7ts8nRKFFb