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Service Writer Jobs in Springfield, MO (NOW HIRING)

HERITAGE TRACTOR

Service Technician

Rogersville, MO

Effective verbal and written communication skills. * Basic Service Technician certification. * Forklift certification or ability to obtain certification. * Knowledge of equipment maintenance and ...

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Service Reports to: Service Director Vermeer Great Plains - 100% EMPLOYEE-OWNED COMPANY An ... Strong verbal and written communication skills in order to communicate professionally, respectfully ...

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Service Reports to: Service Director Vermeer Great Plains - 100% EMPLOYEE-OWNED COMPANY An ... Strong verbal and written communication skills in order to communicate professionally, respectfully ...

The Icee Company

Service Technician

Springfield, MO

Service Technicians are required to service all ICEE and restaurant equipment including Frozen ... Great oral and written communication skills. Must be comfortable performing basic mathematical ...

ICEE

Service Technician

Springfield, MO · On-site

Service Technicians are required to service all ICEE and restaurant equipment including Frozen ... Great oral and written communication skills. Must be comfortable performing basic mathematical ...

Patterson Companies

Service Technician

Springfield, MO · On-site

Training is supplied by Service Technician mentors and online training courses through Patterson ... Strong verbal and written communication skills * Valid driver's license along with good driving ...

Patterson

Service Technician

Springfield, MO · On-site

$19.23 - $25/hr

Training is supplied by Service Technician mentors and online training courses through Patterson ... Strong verbal and written communication skills * Valid driver's license along with good driving ...

Loram

Service Technician

Springfield, MO · On-site

Service Technician FLSA Status: Non-Exempt Department: Loram Technologies Reports to: Assistant ... Written Communication * Process work orders and complete all necessary delivery tickets, warranty ...

DPDHL

Customer Service Representative

Springfield, MO

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

DPDHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

DHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

Walgreens Boots Alliance

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

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All JobsService Writer JobsService Writer Jobs in Springfield, MO

Service Writer information

See Springfield, MO salary details

$10

$22

$38

How much do service writer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service writer in Springfield, MO is $22.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.38 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
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What job categories do people searching Service Writer jobs in Springfield, MO look for?

The top searched job categories for Service Writer jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Service Writer jobs?

Cities near Springfield, MO with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Springfield, MO as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,954 per year, or $22.1 per hour.

Service Technician

HERITAGE TRACTOR

Rogersville, MO

Full-time

Re-posted 17 hours ago

Heritage Tractor rating

7.5

Company rating: 7.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

100th of 173 rated vehicle equipment hire

Job description

Purpose:

The Service Technician performs diagnostics, maintenance, and repair work on customer-owned and dealership-owned agricultural and turf equipment. This position supports customers by helping ensure equipment operates safely, efficiently, and reliably. The Service Technician follows established procedures, completes required documentation, participates in technical training, and maintains a safe and organized work environment.

Responsibilities:

  • Perform basic diagnostics, maintenance, and repair work on agricultural and turf equipment.
  • Diagnose and repair established precision technology products and related systems as assigned.
  • Follow manufacturer technical manuals, dealership procedures, and service standards when completing repairs.
  • Participate in required training programs to develop technical skills and maintain current product knowledge.
  • Maintain working knowledge of equipment, technologies, and competitive products relevant to the role.
  • Complete required service documentation, reports, work orders, and other records accurately and on time.
  • Accurately record labor hours and materials used for assigned work.
  • Maintain tools, service equipment, vehicles, and inventory in proper working condition.
  • Keep work areas clean, organized, and safe.
  • Follow all safety policies, procedures, and regulatory requirements.
  • Communicate effectively with supervisors and team members regarding repair status, equipment concerns, and service needs.
  • Perform other job-related duties as assigned.    

Experience, Education, Skills and Knowledge:

  • High school diploma or equivalent experience.
  • Associate degree in diesel technology, agricultural equipment technology, mechanical technology, or a related field.
  • At least one year of experience performing equipment maintenance or repair work.
  • Ability to perform basic repairs and preventive maintenance using specialized tools and equipment while following technical manuals and established procedures.
  • Working knowledge of mechanical, electrical, and hydraulic systems commonly used in agricultural and turf equipment.
  • Ability to use diagnostic software, including Service Advisor, and basic computer applications.
  • Ability to operate vehicles and equipment used for testing and diagnostic purposes.
  • Valid driver's license.
  • Effective verbal and written communication skills.
  • Basic Service Technician certification.
  • Forklift certification or ability to obtain certification.
  • Knowledge of equipment maintenance and repair practices.
  • Ability to troubleshoot mechanical, electrical, and hydraulic issues.
  • Ability to follow technical instructions, service manuals, and safety procedures.
  • Strong attention to detail and commitment to quality workmanship.
  • Ability to manage time effectively and complete assigned work accurately.
  • Ability to work independently while contributing to a team environment.
  • Commitment to continuous learning and technical development.
  • Customer service mindset and professional demeanor.
  • Frequently lift, carry, push, or pull materials and equipment weighing up to 75 pounds.
  • Regularly bend, stoop, squat, kneel, climb, reach, and work in varying physical positions.
  • Perform tasks requiring manual dexterity and hand-tool operation.
  • Climb ladders, equipment, or structures approximately 6 to 13 feet in height.
  • Stand and walk for extended periods during the workday.
  • Perform work in both indoor and outdoor environments with varying weather conditions.
  • Regular exposure to equipment, moving mechanical parts, noise, dirt, grease, and other conditions commonly associated with equipment repair and maintenance operations.
  • Personal protective equipment (PPE) may be required based on job duties and safety requirements.
  • Limited local travel may be required to support service activities, training, or customer needs.

Disclaimer

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may change based on business needs. Employees may be required to perform other job-related duties as assigned.

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