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Service Writer Jobs in Springfield, MO (NOW HIRING)

Heritage Tractor

Service Technician

Rogersville, MO · On-site

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

Heritage Tractor

Service Technician

Rogersville, MO · On-site

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

Premier Truck Group

Service Advisor

Springfield, MO · On-site

Write service orders and obtain customer approval of orders Open Repair Orders and close Repair Orders in times of customer/service overflow Assist the Shop Supervisor'(s) in the assignment of ...

Bass Pro Shops

Service Engineer

Springfield, MO · On-site

Service Engineer, White River Marine Group. This position will work closely with internal design ... Strong verbal and written communications skills with a customer-centric focus * Ability to ...

Bass Pro Shops

Service Engineer

Springfield, MO · On-site

$65 - $90/hr

Strong verbal and written communications skills with a customer‑centric focus * Ability to collaborate with others to achieve goals * Ability to analyze complex problems and provide effective ...

Loram

Service Technician

Springfield, MO · On-site

Service Technician FLSA Status: Non-Exempt Department: Loram Technologies Reports to: Assistant ... Written Communication * Process work orders and complete all necessary delivery tickets, warranty ...

DPDHL

Customer Service Representative

Springfield, MO

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

DHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to ...

Walgreens

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires ...

Domino's Pizza

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Ability to comprehend and give correct written instructions. * Ability to communicate verbally with ...

Domino's

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Ability to comprehend and give correct written instructions. * Ability to communicate verbally with ...

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All JobsService Writer JobsService Writer Jobs in Springfield, MO

Service Writer information

See Springfield, MO salary details

$10

$22

$38

How much do service writer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service writer in Springfield, MO is $22.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.38 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,954 per year, or $22.1 per hour.

Service Technician

Heritage Tractor

Rogersville, MO • On-site

Full-time

Re-posted 22 days ago

Heritage Tractor rating

7.5

Company rating: 7.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

101st of 177 rated vehicle equipment hire

Job description

Purpose:
Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.
Responsibilities:
  1. Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
  2. Participates in Service EDUCATE Training programs required for the development of skills and knowledge
  3. Maintains current knowledge of John Deere and competitive products
  4. Maintains proper condition of vehicles, inventory, tools and equipment
  5. Maintains a clean work area and performs work in a neat and orderly fashion
  6. Follows all safety rules and regulations in performing work assignments
  7. Completes all reports and forms required in conjunction with work assignments
  8. Accounts for all time on a timecard and for all material used in performing assigned duties
  9. Other duties as assigned

Experience, Education, Skills and Knowledge:
  • 1+ years of experience performing service repairs
  • Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Proficient oral and written communication skills
  • Ability to lift at least 75 lbs. repeatedly
  • Basic Service Technician certification preferred
  • High School diploma or equivalent experience required; Associates degree preferred
  • Valid drivers license is required
  • Forklift license preferred
  • Works in environment inside and outside all temperatures
  • Physical requirements other than lifting include bending, squatting, hand dexterity, climbing 6-13 feet

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