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Service Writer Jobs in Springfield, MO (NOW HIRING)

Rush Enterprises

Mobile Diesel Mechanic

Springfield, MO · On-site

$25 - $45/hr

Advise customer and/or service writer of any repairs or services which should be performed within the next 3 months. * Participate in training and utilize that training in the course of work.

tntx

SERVICE - SERVICE ADVISOR

Springfield, MO · On-site

The Service Advisor is responsible for communicating with the customer and the shop foreman to ... written form. * Ensure communication is aligned with Elite Support standards. * Completes ...

LV Petroleum

Truck Service Advisor

Strafford, MO · On-site

The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the ... service where the expectations of the customer are exceeded • Have extensive knowledge of the ...

LV Petroleum

Truck Service Advisor

Strafford, MO · On-site

The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the ... service where the expectations of the customer are exceeded · Have extensive knowledge of the ...

Summit Truck Group

Service Advisor

Springfield, MO · On-site

The Service Advisor will interview customers and write down symptoms with their truck, enter data into the business system correct, coordinate incoming repairs with the service supervisor, invoice ...

Heritage Tractor

Service Technician

Rogersville, MO · On-site

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

HERITAGE TRACTOR

Service Technician

Rogersville, MO

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

HERITAGE TRACTOR

Service Technician

Rogersville, MO

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

Heritage Tractor

Service Technician

Rogersville, MO · On-site

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Service Reports to: Service Director Vermeer Great Plains - 100% EMPLOYEE-OWNED COMPANY An ... Strong verbal and written communication skills in order to communicate professionally, respectfully ...

The Icee Company

Service Technician

Springfield, MO

Service Technicians are required to service all ICEE and restaurant equipment including Frozen ... Great oral and written communication skills. Must be comfortable performing basic mathematical ...

ICEE

Service Technician

Springfield, MO · On-site

Service Technicians are required to service all ICEE and restaurant equipment including Frozen ... Great oral and written communication skills. Must be comfortable performing basic mathematical ...

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All JobsService Writer JobsService Writer Jobs in Springfield, MO

Service Writer information

See Springfield, MO salary details

$9

$20

$35

How much do service writer jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for service writer in Springfield, MO is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.51 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Do service writers at car dealerships make commissions?

Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.

What skills do service writers need?

Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
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What job categories do people searching Service Writer jobs in Springfield, MO look for? The top searched job categories for Service Writer jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Writer jobs? Cities near Springfield, MO with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Springfield, MO as of July 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,584 per year, or $20.5 per hour.
Mobile Diesel Mechanic

Mobile Diesel Mechanic

Rush Enterprises

Springfield, MO • On-site

$25 - $45/hr

Full-time

Medical, Retirement

Posted 11 days ago

Rush Enterprises rating

7.2

Company rating: 7.2 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

53rd of 147 rated car dealerships

Job description

Are you an Experienced Mobile Diesel Technician looking for an opportunity to work for a leader in the commercial truck industry?
We are searching for tenured & certified technicians to support our customers!
Our Mobile Diesel Technicians are responsible for maintaining the fleet for clients and to handle service calls at client locations, so we can provide expedited expertise directly to our customer's trucks & equipment on site.
Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Responsibilities:
  • Maintain all aspects of equipment according to company standards.
  • Handle basic maintenance of the truck including filling tank with fuel, checking oil, keeping it clean, and making sure required inspections are performed and documented as assigned.
  • Manage inventory control on the service truck and for keeping the vehicle properly stocked.
  • Report to the Service Manager and will be assigned duties on a daily basis.
  • Maintain availability for after-hours service calls and be available for an open work schedule.
  • Maintain and inventory the supplied tools for the work required in maintaining diesel engine trucks and associated equipment
  • Read job order and observes and listens to vehicle in operation to determine malfunction and to plan work procedures.
  • Utilize various diagnostic equipment to determine malfunction and utilize available technical information to determine and perform correct repair procedure.
  • Diagnosis, removal and replacement of injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, changes or recharges batteries, and replaces transmissions and other parts.
  • Perform all necessary diagnostic and documentation functions on the company computer system.
  • Examine protective guards, loose bolts, and specified safety devices on trucks, and makes adjustments.
  • Lubricate moving parts and drives repaired vehicle to verify conformance to specifications.
  • Perform preventative maintenance work as requested.
  • Document and submit necessary paperwork or enter into mobile service program as work performed in an accurate and timely manner.
  • Respond to customer inquiries regarding the work. Foster positive customer relations.
  • Advise customer and/or service writer of any repairs or services which should be performed within the next 3 months.
  • Participate in training and utilize that training in the course of work.

Benefits:
  • We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Basic Qualifications:
  • High school diploma or general education degree (GED).
  • 5 years' experience as a Class 7 & 8 technician in a dealership or related truck service facility
  • Current CDL preferred but not required.
  • Medical card as required by the FMVS.
  • Mechanical aptitude and technical ability is a must.
  • Peterbilt, International, Ford, Hino, Isuzu, Cummins, & ASE certifications are preferred & rewarded

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.
Minimum Pay Rate
USD $25.00/Hr.
Maximum Pay Rate
USD $45.00/Hr.

What Rush Enterprises employees say

Pay

Benefits

Hours and flexibility

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About Rush Enterprises

Sourced by ZipRecruiter

Rush Enterprises "keeps the country running". A Fortune 500 company, we are the largest commercial vehicle dealer group in North America and are 8000+ employees strong and growing. Therefore, our impact (and soon-to-be your impact) is far-reaching.

Industry

Trucking

Company size

5,001 - 10,000 Employees

Headquarters location

New Braunfels, TX, US

Year founded

1965

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