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Service Writer Jobs in Rio Rancho, NM (NOW HIRING)

ALBERTOS TIRES LLC

Alignment Technician

Albuquerque, NM · On-site

$19 - $38/hr

Communicate effectively with the service writer and customers to explain alignment procedures, findings, and recommendations. * Maintain a clean and organized work environment, adhering to safety ...

asrcfh

Senior Technical Writer

Albuquerque, NM · On-site

ASRC Federal Netcentric Technologies, LLC is seeking Technical Writer in support of the Kirtland AFB Engineering Operations Services (KEOS) contract in Albuquerque, New Mexico. KEOS is a base ...

ALBERTOS TIRES LLC

Alignment Technician

Albuquerque, NM · On-site

$19 - $38/hr

Communicate effectively with the service writer and customers to explain alignment procedures, findings, and recommendations. * Maintain a clean and organized work environment, adhering to safety ...

ALBERTOS TIRES LLC

Alignment Technician

Albuquerque, NM · On-site

$19 - $38/hr

Communicate effectively with the service writer and customers to explain alignment procedures, findings, and recommendations. * Maintain a clean and organized work environment, adhering to safety ...

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All JobsService Writer JobsService Writer Jobs in Rio Rancho, NM

Service Writer information

See Rio Rancho, NM salary details

$10

$21

$38

How much do service writer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for service writer in Rio Rancho, NM is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $25.14 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a Service Writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

How do service writers get paid?

Service writers typically earn a combination of base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the employer's compensation structure.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What Is a Service Writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Do service writers at car dealerships make commissions?

Service writers at car dealerships typically do not earn commissions; their compensation is usually salary-based or includes bonuses for meeting service department goals. Their role involves communicating customer needs and estimating repairs, and they often work in a customer service environment with standard working hours.

What skills do service writers need?

Service writers need strong communication skills to explain repairs and services clearly, as well as good customer service abilities to handle client interactions. They should have knowledge of automotive systems, basic technical understanding, and proficiency with computer software such as dealership management systems. Organizational skills and attention to detail are also important for accurately documenting work and parts orders.

What exactly does a service writer do?

A service writer acts as the primary point of contact between customers and the service department at an auto repair shop or dealership. They listen to customer concerns, create repair orders, communicate service needs to technicians, and provide cost estimates. Strong communication skills and knowledge of automotive systems are essential for this role.

What does a Service Writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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What cities near Rio Rancho, NM are hiring for Service Writer jobs? Cities near Rio Rancho, NM with the most Service Writer job openings:
Service Writer jobs near you

Larry H Miller Chrysler Jeep Dodge Ram Hybrid Service Drive Manager

asburyauto

Albuquerque, NM • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. 

The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

  •  Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
  • Actively promote good morale and good relationships among the dealership associates. 
  • Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
  • Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
  • Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
  • Motivate the service advisors to provide consistent value for the dealership’s customer.
  • Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
  • Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks  by conducting periodic spot checks of completed jobs for thoroughness and quality
  • Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
  • Assist in forecasting goals and objectives for the department and strive to meet them
  • Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service dept. meetings as directed
  • Address and resolve customer concerns
  • Assist in motivating, training and developing employees
  • Strong verbal and written communication is required
  • Must be able to manage in a fast paced work environment
  • Must be able to manage a team, motivate and develop
  • Experience with CDK or other automotive software is a plus
  • Must have three plus years in an Automotive Service Department
  • Must have three plus years as an Automotive Service Writer/Assistant Service Manager
  • Must be at least eighteen years of age
  • Must have a valid Driver’s License
  • Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

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