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Service Writer Jobs in Austin, TX (NOW HIRING)

ASCO Equipment

Service Writer

Austin, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Manor, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Austin, TX

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Manor, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

ASCO Equipment

Service Writer

Manor, TX · On-site

Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating ...

Limon's Road Service

Service Writer Advisor

Buda, TX · On-site

$20 - $35/hr

Limon's Road Service is currently accepting applications for a Qualified, Dependable Service Writer Advisor with Heavy Duty, Medium Duty, Light Duty Truck and Trailer service experience for our {Buda ...

Walmart

Auto Care Center Service Writer

Austin, TX · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Bastrop, TX · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

San Marcos, TX · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Lost Pines Toyota

Quick Lube Service Writter

Bastrop, TX

$14 - $19.25/hr

Quick Lube Service Advisor We need a Quick Lube Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison ...

Lost Pines Toyota

Quick Lube Service Writter

Bastrop, TX · On-site

$14 - $19.25/hr

Quick Lube Service Advisor We need a Quick Lube Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison ...

Lost Pines Toyota

Quick Lube Service Writter

Bastrop, TX · On-site

$14 - $19.25/hr

Quick Lube Service Advisor We need a Quick Lube Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison ...

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All JobsService Writer JobsService Writer Jobs in Austin, TX

Service Writer information

See Austin, TX salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service writer in Austin, TX is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
More about Service Writer jobs
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What job categories do people searching Service Writer jobs in Austin, TX look for? The top searched job categories for Service Writer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Service Writer jobs? Cities near Austin, TX with the most Service Writer job openings:
Service Writer jobs near you
Infographic showing various Service Writer job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,075 per year, or $24.1 per hour.

Service Writer

ASCO Equipment

Austin, TX • On-site

Other

Medical, Retirement

Re-posted 5 days ago

Job description

ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.   Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:
  • Positively take ownership of customer experience 
  • Manage work orders: open, close, post time, enter notes and monitor progress 
  • Prepare accurate estimates for costs of repairs and present to customer  
  • Monitor and Manage accounts receivables 
  • Clearly and effectively communicate to customers, technicians and service manager 
  • Provide status updates on: work orders, troubleshooting, technician progress & general questions 
  • Monitor phones for field technician and customer calls 
  • Various other administrative duties

Requirements

  • 2+ years of experience as a heavy equipment service technician or service writer  
  • Ability to work in a fast paced/high volume dealership 
  • Detail oriented, time management, and teamwork skills 
  • Excellent customer service and communication skills 
  • Proficient computer skills, and experience with G-Suite & other service programs 
  • A personal dedication to work safety and accountability

Benefits

Why Join Team ASCO?

Compensation & Benefits:

  • 100% paid health insurance, 401(k) + profit sharing, and paid holidays
  • Paid Training & Advancement Opportunities

Unique Perks:

  • ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

  • Honor God
  • Develop People
  • Pursue Excellence
  • Grow Profitably
Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

Apply