Transition Manager
Hebron, KY · On-site
$115K/yr
Service Desk Transition * Oversee onboarding of Service Desk personnel, tools, processes, and technologies. * Manage knowledge acquisition sessions with incumbent providers and client SMEs.
Transition Manager
Hebron, KY · On-site
$115K/yr
Service Desk Transition * Oversee onboarding of Service Desk personnel, tools, processes, and technologies. * Manage knowledge acquisition sessions with incumbent providers and client SMEs.
As a Bluegrass Transitions Care team member, you will work directly with patients and their ... managing complex situations, and developing effective solutions. • Strong customer service skills ...
As a Bluegrass Transitions Care team member, you will work directly with patients and their ... managing complex situations, and developing effective solutions. • Strong customer service skills ...
$170 - $253/hr
Provide technical leadership and guidance from opportunity qualification through service transition and ongoing customer engagement Managed Services Solution Architect Responsibilities * Design end ...
New
$170 - $253/hr
Provide technical leadership and guidance from opportunity qualification through service transition and ongoing customer engagement Managed Services Solution Architect Responsibilities * Design end ...
New
$69 - $85/hr
Required Knowledge, Skills and Abilities Strong customer service orientation with excellent ... and transition efforts including expertise with enrollment management systems and web-based ...
New
$69 - $85/hr
Required Knowledge, Skills and Abilities Strong customer service orientation with excellent ... and transition efforts including expertise with enrollment management systems and web-based ...
New
$140 - $195/hr
... sales-to-service transitions, digital ownership platforms, and emerging customer experience ... The National Manager is responsible for developing strategic initiatives, driving execution ...
New
$140 - $195/hr
... sales-to-service transitions, digital ownership platforms, and emerging customer experience ... The National Manager is responsible for developing strategic initiatives, driving execution ...
New
$150 - $175/hr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; activelyparticipatein CAB/TRB/ECAB and service reviews.
New
$150 - $175/hr
Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; activelyparticipatein CAB/TRB/ECAB and service reviews.
New
$59 - $237/hr
Lead transition programs from kickoff through operational readiness, stabilization, and handoff to recurring service teams* Manage project scope, timelines, milestones, budgets, deliverables ...
New
$59 - $237/hr
Lead transition programs from kickoff through operational readiness, stabilization, and handoff to recurring service teams* Manage project scope, timelines, milestones, budgets, deliverables ...
New
... Service transition date * Strong written and verbal communication skills * Ability to learn and participate in a fast-paced environment * Effective task management skills * High level of motivation
... Service transition date * Strong written and verbal communication skills * Ability to learn and participate in a fast-paced environment * Effective task management skills * High level of motivation
... Service transition date * Strong written and verbal communication skills * Ability to learn and participate in a fast-paced environment * Effective task management skills * High level of motivation
... Service transition date * Strong written and verbal communication skills * Ability to learn and participate in a fast-paced environment * Effective task management skills * High level of motivation
... Service transition date * Strong written and verbal communication skills * Ability to learn and participate in a fast-paced environment * Effective task management skills * High level of motivation
... Service transition date * Strong written and verbal communication skills * Ability to learn and participate in a fast-paced environment * Effective task management skills * High level of motivation
Transition Counselor
Fort Campbell, KY · On-site
$29.57/hr
Strong interpersonal, documentation, time-management, computer, and customer service skills ... transition resources. * Professional certification in career counseling, workforce development ...
New
Quick apply
Transition Counselor
Fort Campbell, KY · On-site
$29.57/hr
Strong interpersonal, documentation, time-management, computer, and customer service skills ... transition resources. * Professional certification in career counseling, workforce development ...
New
Transition Counselor
Fort Knox, KY · On-site
$29.57/hr
The Transition Counselor serves as the primary case manager from initial counseling through ... Strong interpersonal, documentation, time-management, computer, and customer service skills.
New
Quick apply
Transition Counselor
Fort Knox, KY · On-site
$29.57/hr
The Transition Counselor serves as the primary case manager from initial counseling through ... Strong interpersonal, documentation, time-management, computer, and customer service skills.
New
$60 - $80/hr
... coordination of these services to ensure a smooth transition to the next site of care ... Experience * 1 year of home care, discharge planning or case management experience required.
New
$60 - $80/hr
... coordination of these services to ensure a smooth transition to the next site of care ... Experience * 1 year of home care, discharge planning or case management experience required.
New
$90 - $130/hr
The Nightlife Manager is accountable for service execution, team leadership and development ... opening, service, transition, and closing procedures. * Conduct regular walkthroughs and ...
New
$90 - $130/hr
The Nightlife Manager is accountable for service execution, team leadership and development ... opening, service, transition, and closing procedures. * Conduct regular walkthroughs and ...
New
$90 - $130/hr
Participate in sales to service transition meetings. * Manage and present client kick off deck, weekly meetings, quarterly reviews, project plans, and cutover plan. * Track internal/external tickets ...
New
$90 - $130/hr
Participate in sales to service transition meetings. * Manage and present client kick off deck, weekly meetings, quarterly reviews, project plans, and cutover plan. * Track internal/external tickets ...
New
$56 - $84/hr
... spent and managing to a Sales and Marketing expense budget * Successfully executes a weekly ... On acceptance, coordinates organization of transfer orders, coordinates other ancillary services ...
New
$56 - $84/hr
... spent and managing to a Sales and Marketing expense budget * Successfully executes a weekly ... On acceptance, coordinates organization of transfer orders, coordinates other ancillary services ...
New
Transitional Technologies, in business since 2003, is hiring a Service Desk Technician to service, support and interact with our clients by way of providing pro-active network management and services.
Transitional Technologies, in business since 2003, is hiring a Service Desk Technician to service, support and interact with our clients by way of providing pro-active network management and services.
Transitional Technologies, in business since 2003, is hiring a Service Desk Technician to service, support and interact with our clients by way of providing pro-active network management and services.
Transitional Technologies, in business since 2003, is hiring a Service Desk Technician to service, support and interact with our clients by way of providing pro-active network management and services.
Transitional Technologies, in business since 2003, is hiring a Service Desk Technician to service, support and interact with our clients by way of providing pro-active network management and services.
Transitional Technologies, in business since 2003, is hiring a Service Desk Technician to service, support and interact with our clients by way of providing pro-active network management and services.
Transitional Technologies, in business since 2003, is hiring a Service Desk Technician to service, support and interact with our clients by way of providing pro-active network management and services.
Transitional Technologies, in business since 2003, is hiring a Service Desk Technician to service, support and interact with our clients by way of providing pro-active network management and services.
Service Transition Manager information
See Kentucky salary details
$29.1K - $36.2K
4% of jobs
$36.2K - $43.3K
8% of jobs
$49.9K is the 25th percentile. Wages below this are outliers.
$43.3K - $50.4K
14% of jobs
$50.4K - $57.5K
16% of jobs
The median wage is $60K / yr.
$57.5K - $64.6K
24% of jobs
$71K is the 75th percentile. Wages above this are outliers.
$64.6K - $71.7K
10% of jobs
$71.7K - $78.8K
8% of jobs
$78.8K - $85.9K
4% of jobs
$85.9K - $93.1K
3% of jobs
$93.1K - $100.2K
6% of jobs
$100.2K - $107.3K
2% of jobs
$29.1K
$64.9K
$107.3K
How much do service transition manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for service transition manager in Kentucky is $64,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $73,800.00 per year, depending on experience, location, and employer.
What is the difference between Service Transition Manager vs Service Desk Analyst?
| Aspect | Service Transition Manager | Service Desk Analyst |
|---|---|---|
| Required credentials | ITIL certification, relevant IT service management experience | ITIL foundation, basic IT support knowledge |
| Work environment | Project-based, involved in change and release management | Help desk, frontline support, customer interaction |
| Employer and industry usage | IT service providers, large organizations with complex IT services | IT support centers, corporate IT departments |
The Service Transition Manager focuses on managing the transition of new or changed IT services into live environments, requiring project management skills and ITIL knowledge. In contrast, the Service Desk Analyst provides frontline support to users, handling incidents and service requests. While both roles require ITIL certification, their responsibilities, work environments, and employer settings differ significantly.
What is the role of a Service Transition Manager?
A Service Transition Manager oversees the process of transitioning new or changed IT services into live operation, ensuring minimal disruption and smooth implementation. They coordinate activities across teams, manage risks, and ensure that service delivery meets organizational standards, often utilizing frameworks like ITIL.
What cities in Kentucky are hiring for Service Transition Manager jobs?
Cities in Kentucky with the most Service Transition Manager job openings:
Job description
Position Summary
The Project Transition Manager is responsible for planning, coordinating, and executing the successful transition and onboarding of managed IT services, including Service Desk, Field Services, Managed Network Services, and Cyber Security operations. This role serves as the primary leader for all transition-related activities from contract award through steady-state operations, ensuring a seamless migration with minimal business disruption and high customer satisfaction.
The Transition Manager works closely with clients, delivery leaders, service owners, technical teams, cyber security specialists, and third-party vendors to manage governance, resource onboarding, knowledge acquisition, operational readiness, service acceptance, go-live activities, and hypercare support.
Key Responsibilities
Transition Leadership
- Lead end-to-end transition programs from project initiation through operational handoff.
- Develop and maintain comprehensive transition plans, schedules, milestones, dependencies, and risk registers.
- Coordinate multiple workstreams across Service Desk, Field Services, Managed Network, and Cyber Security teams.
- Drive transition governance through executive status reporting, steering committee meetings, and stakeholder communications.
- Ensure all contractual obligations and Statements of Work are translated into executable operational plans.
Service Desk Transition
- Oversee onboarding of Service Desk personnel, tools, processes, and technologies.
- Manage knowledge acquisition sessions with incumbent providers and client SMEs.
- Validate operational processes including:
- Incident Management
- Request Fulfillment
- Major Incident Management
- Problem Management
- Knowledge Management
- Escalation Procedures
- Coordinate training, simulations, pilot activities, soft launches, and production go-live readiness.
Field Services Transition
- Coordinate onboarding of onsite and distributed field support resources.
- Manage technician hiring, background screening, onboarding, and operational readiness.
- Implement field support procedures, dispatch processes, asset management workflows, and SLAs.
- Ensure geographic coverage requirements and staffing models are achieved.
- Facilitate knowledge transfer for site-specific support environments.
Managed Network Services Transition
- Lead discovery, assessment, and onboarding of client network environments.
- Coordinate monitoring platform deployment and integration activities.
- Manage transition of:
- LAN/WAN operations
- Network monitoring
- Device management
- Infrastructure support
- Capacity management
- Ensure operational documentation, runbooks, and monitoring thresholds are validated before go-live.
Cyber Security Transition
- Coordinate onboarding of security operations and compliance requirements.
- Facilitate Cyber Security reviews, approvals, risk assessments, and security governance activities.
- Collaborate with Security Operations, Infrastructure, and Client Security teams.
- Ensure onboarding of:
- Security monitoring
- Vulnerability management
- Access controls
- Incident response procedures
- Security reporting
- Compliance requirements
- Manage security-related dependencies and operational readiness reviews.
Operational Readiness & Go-Live Management
- Execute readiness assessments across all service towers.
- Coordinate training programs and service simulations.
- Lead Go/No-Go reviews and executive readiness meetings.
- Manage cutover activities and production launch plans.
- Oversee hypercare support following go-live.
- Track and resolve transition issues, risks, and dependencies.
Client & Stakeholder Management
- Act as the primary point of contact for transition-related activities.
- Build strong relationships with client executives and operational stakeholders.
- Provide regular executive-level reporting on status, risks, milestones, and financial impacts.
- Facilitate cross-functional collaboration between Delivery, Operations, Security, PMO, and Client teams.
Financial & Commercial Management
- Track transition budgets and resource utilization.
- Monitor transition costs against forecasts.
- Support contract onboarding and change management activities.
- Ensure scope alignment with contractual commitments.
Required Qualifications
- Bachelor's degree in Business, Information Technology, Project Management, or related discipline.
- 7+ years of IT project or transition management experience.
- 5+ years managing IT service transitions within outsourced or managed services environments.
- Demonstrated experience transitioning:
- Service Desk Operations
- Field Services
- Managed Network Services
- Cyber Security Services
- Strong understanding of ITIL-based service management practices.
- Experience managing complex multi-workstream projects
Wage commensurate with experience, starting at $115,000
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