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Service Technician Supervisor Jobs (NOW HIRING)

Flow Control Group

The Field Service Technician Supervisor has a critical role responsible for overseeing and optimizing the delivery of IT support, field services, managed services, and customer success across Flow ...

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Service Technician Supervisor information

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$36.5K

$69.7K

$97.5K

How much do service technician supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for service technician supervisor in the United States is $69,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $83,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Technician Supervisor vs Service Technician?

AspectService Technician SupervisorService Technician
CertificationsRelevant certifications (e.g., HVAC, electrical, plumbing)Same certifications as supervisor, often entry-level
Work EnvironmentOversees team, manages schedules, and ensures qualityPerforms hands-on technical work, repairs, and maintenance
ResponsibilitiesSupervises technicians, trains staff, and handles customer issuesPerforms technical tasks, diagnostics, and repairs

The Service Technician Supervisor oversees a team of technicians, focusing on management and quality control, while the Service Technician primarily performs hands-on repair and maintenance work. Both roles require similar certifications, but the supervisor has additional leadership responsibilities.

What does a service technician supervisor do?

A service technician supervisor oversees a team of technicians responsible for maintaining and repairing equipment or systems. They assign tasks, ensure safety protocols are followed, monitor performance, and may assist with troubleshooting or training. Strong leadership, technical knowledge, and communication skills are essential for this role.

What cities are hiring for Service Technician Supervisor jobs?

Cities with the most Service Technician Supervisor job openings:

What states have the most Service Technician Supervisor jobs?

States with the most job openings for Service Technician Supervisor jobs include:

What are popular job titles related to Service Technician Supervisor jobs?

For Service Technician Supervisor jobs, the most frequently searched job titles are:

Service Technician Supervisor jobs near you
Infographic showing various Service Technician Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $69,653 per year, or $33.5 per hour.

Field Service Technician Supervisor

Charlotte, NC • On-site

flowcontrol
Manufacturing • 1 - 5K employees
Learn more about flowcontrolexternal

Full-time

Posted 6 days ago

Job description

The Field Service Technician Supervisor has a critical role responsible for overseeing and optimizing the delivery of IT support, field services, managed services, and customer success across Flow Control Group. This individual will lead, mentor, and motivate a team of Field Service Technician professionals, ensuring the consistent achievement of service level agreements (SLAs), timely response, high customer satisfaction, and operational excellence. The Supervisor will act as a primary point of contact for escalations, drive process improvements, and contribute to the strategic growth of the service delivery function across the business.

Key Responsibilities:

Team Leadership & Management:

  • Lead, coach, and develop a team of field service technicians.
  • Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to foster professional growth and skill development.
  • Align with the department on performance goals and objectives for team members, ensuring alignment with company-wide targets.
  • Motivate and engage the team, fostering a collaborative and high-performance work environment.
  • Manage team scheduling, resource allocation, and workload distribution to ensure efficient service delivery.
  • Participate in the recruitment, onboarding, and training of new team members.
  • Manage monitoring for site uptime and ability to operate.

Service Delivery Oversight & Performance:

  • Ensure the consistent delivery of high-quality services in accordance with established SLAs, KPIs, and customer expectations.
  • Monitor, analyze, and report on key delivery metrics (e.g., response times, resolution rates, customer satisfaction scores, adherence to processes).
  • Identify trends, potential issues, and areas for improvement in service delivery.
  • Act as the primary escalation point for complex service issues, customer complaints, and challenging situations, ensuring timely and effective resolution.
  • Develop and implement corrective actions as needed to address service deficiencies.
  • Ensure compliance with company policies, procedures, and industry best practices
  • Collaborate with cross-functional teams (e.g., Sales, Product, Engineering, IT) to resolve systemic issues and improve overall service quality.
  • Ensure accurate and timely documentation of service activities, resolutions, and customer interactions.

Technical Requirements:

  • Monitoring tools such as LogicMonitor
  • Windows Operating System Support
  • Mobile Device Management
  • Active Directory
  • Office 365
  • Network and System Troubleshooting at a Tier 2/3 level, including general network hardware such as routers, switches, and firewalls
  • Windows-based servers

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