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Service Representative Associate Jobs in Springfield, MA

PeoplesBank

Loan Service Representative

Holyoke, MA · On-site

$25 - $28/hr

... associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best ... Summary: The Loan Service Representative supports the daily operations of the Consumer Loan ...

PeoplesBank

Loan Service Representative

Holyoke, MA

... associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best ... Summary: The Loan Service Representative supports the daily operations of the Consumer Loan ...

EnPro

Customer Service Representative

Easthampton, MA

$48K - $72K/yr

The Customer Service Representative supports customer interactions and order management activities ... Associate's degree preferred. * 2-4 years of experience in customer service, order management ...

Vixxo

Customer Service Representative

Hartford, CT

$16.25 - $22/hr

Our team of 1,000+ associates operate out of 15 service centers throughout the US and Canada and ... The Customer Service Representative acts as a liaison between clients and Vixxo to ensure decisions ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Our team of 1,000+ associates operate out of 15 service centers throughout the US and Canada and ... The Customer Service Representative acts as a liaison between clients and Vixxo to ensure decisions ...

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All JobsService Representative Associate JobsService Representative Associate Jobs in Springfield, MA

Service Representative Associate information

See Springfield, MA salary details

$10

$22

$40

How much do service representative associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for service representative associate in Springfield, MA is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.90 per hour, depending on experience, location, and employer.

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

What cities near Springfield, MA are hiring for Service Representative Associate jobs? Cities near Springfield, MA with the most Service Representative Associate job openings:
Service Representative Associate jobs near you
Customer Service Representative (Manufacturing)

Customer Service Representative (Manufacturing)

Westfield Electroplating Company, Inc.

Westfield, MA

$18 - $20/hr

Full-time

Life, Retirement, PTO

Posted 26 days ago

Job description

Westfield Electroplating Company is seeking a knowledgeable Customer Service Representative.

As a Customer Service Representative, you will be a liaison between our customer and manufacturing floor. Your responsibility is to communicate customer requests internally.

The communication will take many forms including face to face, telephone, electronic and written correspondence. Effective communication is a critical skill that this position requires. Our customer production scheduling software will need to be mastered so that you can efficiently collect information and generate status reports. Once the status reports are generated you will need to follow up with each department to verify that everything is moving forward as planned.

The volume of phone calls is very high; you will need to be friendly but efficient in order to keep other customers from becoming frustrated while waiting on hold. The ability to communicate effectively is a key skill to master to be successful in this position.

Skills/ Requirements:

  • Pull customer status reports.
  • Follow up on jobs by meeting with the group leaders to make sure the jobs are on track to ship as scheduled (per the scheduled ship dates, status reports and conversations with customers)
  • Email the reports to customers.
  • Receiving a high volume of phone calls, many expedite requests and looking into what we can to meet their requests.
  • Keeping the lines of communication open between the different departments and our customers
  • Associate degree or High is preferred.

Pay Rate and Benefits

Pay Range: $18.00-$20.00

Additional Benefits

  • 401K
  • Vacation Time
  • Personal Time Off (56 Hours a year!)
  • Life Insurance
  • Short Term Disability
  • Cell phone discount (Verizon/AT&T)
  • Coffee Daily

Important Notes:

“EOE race/color/sex/sexual orientation/gender identity/disability/veteran status.”

WEPCO is an equal opportunity employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.

***Must be able to pass both a pre-employment physical and drug screening***