ZipRecruiter

Log In

1

Service Representative Associate Jobs in Northborough, MA

Lazy River Products

Customer Service Representative

Dracut, MA · On-site

$15.75 - $21.50/hr

Customer Service Representative We're looking for a friendly, customer-focused professional who ... Core Checkout Associate Responsibilities: * Employee anticipates and responds to customer needs in ...

next page

Showing results 1-20

All JobsService Representative Associate JobsService Representative Associate Jobs in Northborough, MA

Service Representative Associate information

See Northborough, MA salary details

$10

$23

$42

How much do service representative associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for service representative associate in Northborough, MA is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.77 per hour, depending on experience, location, and employer.

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

How to become a Service Representative Associate?

To become a Service Representative Associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or sales can be beneficial, and some employers may require familiarity with specific tools or software. Certification is not usually mandatory but can enhance job prospects.

What is the role of a Service Representative Associate?

A Service Representative Associate is responsible for assisting customers with inquiries, resolving issues, and providing product or service information. They often work in call centers or customer service environments, utilizing communication skills and company tools to ensure customer satisfaction.

What cities near Northborough, MA are hiring for Service Representative Associate jobs?

Cities near Northborough, MA with the most Service Representative Associate job openings:

Service Representative Associate jobs near you

Associate Customer Service Representative

Marlborough, MA • On-site

Omni Inclusive
See more jobs at Omni Inclusiveexternal

$16.50 - $22.50/hr

Other

Re-posted 13 days ago

Job description

Agile1-Job Description-E&I Domestic Customer Service Specialist
Position Overview:
Customer Focused liaison promoting and implementing Functional Excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers. Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.
Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures. Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required. thorough understanding of the Quality System and business experience is preferred. This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com, as well as the ability to learn and work in multiple businesses. The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards. Responsibilities include but are not limited to: responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.
This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
MININMUM SKILLS REQUIRED:
  • Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
  • Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
  • Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
  • Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
  • Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
  • Salesforce.com and SharePoint experience is a plus.
  • This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
  • Ability to identify areas for improvement and implement change.
  • Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
  • Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
  • Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

ADDITIONAL INFORMATION: Some travel may be required, however would be infrequent if at all.
Educational Qualifications/Experience Needed
Required: College degree; previous customer service experience, SAP-R3 or equivalent experience
Preferred: Bachelor's degree
Page Break

Apply