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Service Representative Associate Jobs in Worcester, MA

WECO

CSR - Customer Service Representative

Acton, MA

$24 - $29/hr

Weco Hospitality is seeking a Customer Service Representative to join our team! This will be a ... We also believe that our associates are valuable and we all have a responsibility to provide them ...

AIS

Customer Service Representative

Leominster, MA

$16.50 - $22.50/hr

CUSTOMER SERVICE REPRESENTATIVE DEPARTMENT: CUSTOMER SERVICE JOB TYPE: FULL-TIME, NON-EXEMPT ... Possession of a high school degree or associates degree from and accredited college or university ...

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All JobsService Representative Associate JobsService Representative Associate Jobs in Worcester, MA

Service Representative Associate information

See Worcester, MA salary details

$10

$22

$40

How much do service representative associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for service representative associate in Worcester, MA is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.95 per hour, depending on experience, location, and employer.

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

What cities near Worcester, MA are hiring for Service Representative Associate jobs? Cities near Worcester, MA with the most Service Representative Associate job openings:
Service Representative Associate jobs near you
Associate Customer Service Representative

Associate Customer Service Representative

Varite

Marlborough, MA

$20 - $23.94/hr

Other

Posted 26 days ago

Job description

Customer Service Representative

Pay Rate Range: $20.00 - $23.94/hr.

Position Overview:

Customer focused liaison promoting and implementing functional excellence in the CSR role. Provide domestic customer service according to the needs of the business and customers. Provide the continuous improvement of the quality process by working on best practices, training, and auditing.

Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures.

Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required. A thorough understanding of the quality system and business experience is preferred.

This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com.

The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards.

Responsibilities include but are not limited to: responding to customer inquiries, utilizing various business unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.

This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

Minimum Skills Required:

  • Demonstrated proficiency as a customer service representative, beyond call center and/or retail experience.
  • Previous knowledge of the sales to cash (STC)/requisition to pay (RTP) process is preferred.
  • Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, manufacturing, supply chain, product management, sales and marketing, finance, warehouse and transportation personnel as well as external customer contacts.
  • Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
  • Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
  • Salesforce.com and SharePoint experience is a plus.
  • This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from customers, businesses, distributors and subsidiaries.
  • Ability to identify areas for improvement and implement change.
  • Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
  • Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
  • Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any business unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

Educational Qualifications/Experience Needed:

  • Required: College degree, previous customer service experience, SAP-R3 or equivalent experience
  • Preferred: Bachelor's degree

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