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Service Representative Associate Jobs in Massachusetts

VCA Animal Hospitals

Customer Service Representative

Weymouth, MA · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Service Representative We are seeking an experienced Client Service Representative to join ... If you are a current associate, you need to apply through our internal career site. Please log into ...

Lazy River Products

Customer Service Representative

Dracut, MA · On-site

$15.75 - $21.50/hr

Floor Sales Associate Core Responsibilities: * Upsell LRP products. * Greet customers as they enter ... Customer Service Representative Industry: Adult-Use Cannabis (MA) Starting Pay Rate: $18.00/hour ...

VCA Animal Hospitals

Client Service Representative

Lancaster, MA · On-site

$16 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Service Representative Are you looking to join a team that values your ability to make ... If you are a current associate, you need to apply through our internal career site. Please log into ...

National Veterinary Associates

$17.50 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and ...

Reliant Medical Group

Patient Service Representative

Acton, MA · On-site

$16 - $29/hr

  • Medical

  • Retirement

Acton Medical Associates Opportunity Explore opportunities with Acton Medical Associates, part of ... Patient Services Representative The Patient Services Representative takes care of the beginning and ...

UnitedHealthcare

Patient Service Representative

Acton, MA · On-site

$16 - $29/hr

  • Medical

  • Retirement

Acton Medical Associates Opportunity Explore opportunities with Acton Medical Associates, part of ... Patient Services Representative The Patient Services Representative takes care of the beginning and ...

NVA

Customer Service Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The CSR ensures excellent service standards, respond efficiently to customer inquiries, and ... National Veterinary Associates is a leading global pet care organization united in the love of ...

NVA

Customer Service Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The CSR ensures excellent service standards, respond efficiently to customer inquiries, and ... National Veterinary Associates is a leading global pet care organization united in the love of ...

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Showing results 21-40

All JobsService Representative Associate JobsService Representative Associate Jobs in Massachusetts

Service Representative Associate information

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

What is the role of a service representative associate?

A service representative associate is responsible for assisting customers by answering inquiries, resolving issues, and providing product or service information. They often work in call centers or customer service environments, utilizing communication skills and company tools to ensure customer satisfaction.

How to become a Service Representative Associate?

To become a Service Representative Associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or sales can be beneficial, and some employers may require familiarity with specific tools or software. Certification is not usually mandatory but can enhance job prospects.

What cities in Massachusetts are hiring for Service Representative Associate jobs?

Cities in Massachusetts with the most Service Representative Associate job openings:

Service Representative Associate jobs near you

Claims Service Representative

OnDek Solutions

Worcester, MA • Hybrid

$19 - $20/hr

Full-time

Posted 14 days ago

Job description

Claims Service Representative

Location: Worcester, MA area (Hybrid: 2 days in-office per week)

Employment Type: Temp-to-Hire (Average conversion in 4–6 months)

Pay Rate: $20.00 / hour (Converts to $42,315/year upon permanent hire)

About the Opportunity

We are actively seeking Claims Service Representatives to join a premier, nationally recognized Property & Casualty insurance provider at their customer service center in the Worcester, MA area. Recognized as a top national employer, our client offers a collaborative, inclusive environment committed to your personal growth and professional development.

This isn't just a job—it’s a career path. As a Claims Service Representative, you will be the compassionate first point of contact for policyholders experiencing an unexpected loss to their vehicle, home, or business. Guided by your team and structured support, you will deliver empathetic service, handle claims intake, and help policyholders get back on their feet.

What’s in It for You?

  • Career Growth: Comprehensive training, personalized coaching, ongoing mentorship, and a clear path to direct-hire conversion.

  • Competitive Pay: $20.00/hour starting rate with salary advancement ($42,315/year) upon conversion to full-time staff.

  • Work Schedule & Hybrid Flexibility:

    • Training Schedule: Monday–Friday, 8:30 AM – 5:00 PM

    • Post-Training Schedule: Monday–Friday (8:00 AM – 4:30 PM OR 9:00 AM – 5:30 PM) plus a rotating Saturday shift (8:30 AM – 5:00 PM, twice a month).

    • Hybrid Setup: 2 days in-office (Tuesday/Wednesday) both during and after training.

Key Responsibilities

  • Respond to inbound calls and electronic submissions regarding First Notice of Loss (FNOL) from claimants, insureds, and partners.

  • Handle existing claim inquiries professionally and empathetically to determine appropriate next steps.

  • Coordinate rental reservations, appraisal assignments, repair shop dispatch, towing, and water mitigation services.

  • Utilize guided scripts and systems to accurately document personal or commercial loss, damage, or injury details into the claims database.

  • Apply effective communication skills to interpret inquiries and present available solution options.

  • Initiate workflow activities, navigate claims software, and recognize coverage and processing requirements.

  • Coordinate with third-party vendors for language interpretation and translation services as needed.

Qualifications & Skills

  • Education: Associate degree (or currently pursuing an Associate degree) is strongly preferred.

  • Experience: 1–3 years of experience in customer service, financial services, or hospitality preferred.

  • Strong communication skills and empathy for customers navigating stressful situations.

  • Ability to learn and navigate multiple software applications and established claims systems.