Service Quality Analyst Jobs (NOW HIRING)

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Winstom Salem, NC Workplace type: Onsite

Ingredion is looking for a detail-oriented Quality Analyst to support quality, food safety, and compliance initiatives across our manufacturing operations. In this role, you will play a critical part in ensuring product integrity, supporting operational excellence, and driving continuous improvement through laboratory testing, process monitoring, and cross-functional collaboration. As a Quality Analyst, you will coordinate quality activities that support all areas of the plant, performing analytical testing, maintaining compliance programs, investigating quality concerns, and supporting continuous improvement initiatives. You will help ensure products meet customer, regulatory, and company standards while contributing to a culture of safety, quality, and operational excellence.

• Perform analytical laboratory testing to support plant operations and facilitate the release of finished products.
• Provide quality and analytical support during projects, product trials, process surveys, and operational initiatives through specialized testing and data analysis.
• Monitor, maintain, and calibrate laboratory equipment to ensure accuracy, reliability, and compliance with established procedures.
• Identify, investigate, and support the resolution of in-process deviations, product nonconformances, and quality-related issues.
• Manage laboratory compliance activities, including proficiency programs, external laboratory sampling records, and documentation requirements.
• Conduct microbiological testing, environmental monitoring, and wastewater compliance reporting in accordance with regulatory and company requirements.
• Participate in internal, customer, and third-party audits while supporting continuous improvement efforts that strengthen Quality Assurance and Food Safety programs.
• Maintain and update laboratory SOPs, testing methodologies, and quality documentation to meet evolving customer, business, and regulatory requirements.
• Ensure compliance with Good Manufacturing Practices (GMP), Good Laboratory Practices (GLP), food safety requirements, and company safety standards.

• Bachelor's degree in Chemistry, Food Science, or a related field preferred.
• Experience in Quality Control, Quality Assurance, or laboratory operations within a manufacturing environment.
• Working knowledge of food safety principles, HACCP, GMPs, and quality management systems.
• Familiarity with ISO 9001, FSSC 22000, and ISO 22000 standards; lead auditor certification or willingness to obtain certification is a plus.
• Experience with laboratory instrumentation and preventive maintenance programs, including HPLC, GC-MS, or similar analytical equipment, preferred.
• Proficiency with Microsoft Office, SharePoint, SAP, Power BI, and other business systems.

• A self-starter who can work independently, prioritize responsibilities, and manage multiple tasks with minimal supervision.
• A strong communicator who effectively collaborates across departments and clearly communicates technical information.
• A detail-oriented professional who maintains accuracy, compliance, and thorough documentation in a fast-paced manufacturing environment.
• A continuous improvement advocate who actively seeks opportunities to enhance quality systems, food safety programs, and operational performance.
• An adaptable team player who thrives in a dynamic environment and demonstrates flexibility in supporting business needs, including occasional weekends and holidays.

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect. Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available: No

Pay Range: $58,700.00-$78,300.00 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any). Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.

Ingredion is a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals. At Ingredion, we embrace possibilities and inspire each other to think big. Together, we are reimagining how we can make life better through our differentiated ingredients and innovative solutions. We share an inspiring purpose — to make life better, for our colleagues, our customers, our communities, and the world. We belong to a culture of bold innovators, of people who believe that their skills, creativity, and passion can deliver solutions that can enhance people’s lives. We create what's next, transforming our imagination into innovation. We have a welcoming and collaborative environment to build and grow a career in a multinational company. Here, everyone can be their authentic selves and be part of a community of talented and caring people, interacting with professionals around the world, made up of varied backgrounds, cultures and industries. We are encouraged to think differently and innovate through collaboration and experimentation. We are constantly imagining new ways to bring value to our customers, through new ingredients, solutions, and ways of working.