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Service Quality Analyst Jobs in Indiana (NOW HIRING)

blueStone

Sr. Quality Analyst

Indianapolis, IN

... services industry on a full-time, permanent basis. The Sr. Quality Analyst will play an integral role in ensuring the accuracy and quality of business processes, business systems, data, and end-user ...

Deaconess

Clinic Quality Analyst

Evansville, IN · On-site

$26.04 - $36.45/hr

The Clinic Quality Improvement Analyst serves as a key resource to the Deaconess Clinic Quality ... Three (3) years of healthcare related clinical and customer service experience * Ambulatory ...

OrganOx

Senior Data Quality Analyst

Indianapolis, IN · On-site +1

The position is responsible for overseeing our complaint and servicing data systems and reporting ... analytical and reporting functions, as well as monitoring performance and quality assurance ...

Lippert

Quality Manager

Goshen, IN · On-site

Conduct root cause analysis to identify the sources of quality issues and implement preventive and corrective actions to address them. * Identify potential risks to product and service quality and ...

Lippert

Quality Manager

Goshen, IN · On-site

Conduct root cause analysis to identify the sources of quality issues and implement preventive and corrective actions to address them. * Identify potential risks to product and service quality and ...

Lippert

Quality Manager

Goshen, IN · On-site

Conduct root cause analysis to identify the sources of quality issues and implement preventive and corrective actions to address them. * Identify potential risks to product and service quality and ...

First American

$73K - $98K/yr

... services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an ... As an IT Quality Analyst, you'll play a critical role in ensuring our software solutions meet the ...

Lippert

Quality Engineer

Nappanee, IN · On-site

$80 - $100/hr

... service, award-winning innovation and premium products to all of our customers. Why We are ... Monitor and analyze product and performance data. * Ensure that products meet customer requirements.

Lippert

Quality Engineer

Nappanee, IN · On-site

$64K - $82K/yr

... service, award-winning innovation and premium products to all of our customers. Why We are ... Monitor and analyze product and performance data. * Ensure that products meet customer requirements.

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All JobsService Quality Analyst JobsService Quality Analyst Jobs in Indiana

Service Quality Analyst information

See Indiana salary details

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$30

$48

How much do service quality analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service quality analyst in Indiana is $30.84, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $35.24 per hour, depending on experience, location, and employer.

What is the difference between Service Quality Analyst vs Customer Service Representative?

AspectService Quality AnalystCustomer Service Representative
Primary RoleAnalyzes service quality metrics, identifies improvement areas, and develops quality standardsAssists customers, resolves issues, and provides information about products or services
Required SkillsData analysis, quality assurance, communication skillsCommunication, problem-solving, customer interaction skills
Work EnvironmentOffice-based, often in quality or operations departmentsCall centers, retail, or service desks
Common CertificationsQuality assurance, customer service certificationsCustomer service certifications, communication skills training

While both roles focus on customer satisfaction, Service Quality Analysts primarily evaluate and improve service standards through data analysis, whereas Customer Service Representatives directly interact with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are top 3 skills for a Service Quality Analyst?

A Service Quality Analyst needs strong analytical skills to assess service performance data, excellent communication skills to report findings clearly, and attention to detail to identify areas for improvement. Familiarity with quality management tools and customer service principles also enhances effectiveness in this role.
Service Quality Analyst jobs near you
Infographic showing various Service Quality Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $64,157 per year, or $30.8 per hour.

Sr. Quality Analyst

Indianapolis, IN

blueStone
See more jobs at blueStoneexternal

Full-time

Re-posted yesterday

Job description

Company Description

blueStone Executive Search specializes in technical searches, aligning top IT professionals with superior companies worldwide,

Job Description

We are seeking a Sr. Quality Analyst for our client, a $350M+ recognized and viable leader in the business services industry on a full-time, permanent basis. The Sr. Quality Analyst will play an integral role in ensuring the accuracy and quality of business processes, business systems, data, and end-user experience for new and existing business systems. The Sr. Quality Analyst will work closely with customers, business partners, project managers, and team members in pursuit of business process and software quality solutions. The role is responsible to manage requirements and testing processes, develop routine test cases, test scripts, and coordinate testing efforts for all assigned projects. The Sr. Quality Analyst must have a strong understanding of both technology and business and must be comfortable performing quality assurance for both. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Define strategy for testing web-based and ETL applications
  • Create, manage and document testing strategies and plans.
  • Implement the different phases of testing, such as unit testing, functional testing, system testing, integration testing, UAT, regression testing, performance testing and security testing
  • Develop test procedures and test cases from written requirements, estimate testing tasks, and schedule target dates for deliverables
  • Perform test design, data creation, automated and manual testing, and capture results
  • Perform test readiness reviews and requirements sessions with business analysts and developers
  • Provide leadership and mentoring to team members in addition to performing hands-on quality assurance tasks
  • Define, implement and track metrics to measure performance, skills, data reliability and effectiveness of testing
  • Forecast resource requirements and skills in order to establish a testing team that supports current and long-term testing needs
  • Prioritize and monitor testing activities to ensure the end product are completed on time and within established budgets while meeting Fuzion Analytics quality standards 
  • Generate reports that clearly communicate testing results, concerns, and project status
Qualifications
  • 5+ years of experience in Software Quality Assurance or similar discipline, including experience as a testing lead with large scale client server and/or web-based application testing efforts
  • Excellent communication skills (verbal and written) and experience being a liaison for project managers and senior leadership for all testing activities
  • Expert in building relationships with technical and non-technical peers throughout the company to integrate testing activities
  • Comfortable working with customers, vendors, and clients external to the organization in order to ensure quality goals are met
  • Experience working with high volumes of data
  • Keen understanding of graphical user interface design
  • Advanced understanding of test strategy development, test planning, defect reporting and test case design techniques for complex products
  • Thorough understanding testing approaches and concepts, such as unit testing, functional testing, system testing, integration testing, UAT, regression testing, performance testing, security testing and Agile development
  • Experience with Agile, Waterfall and RUPP software development practices and methodologies, version control practices and defect management practices
  • Able to interpret technical and software testing concepts to internal non-technical audiences as well as clients
  • Expertise in Microsoft Offices Suite (emphasis on Excel and Word) to organize information and develop influential communications


EDUCATION/TRAINING
Required: Bachelor's degree or comparable professional experience
Additional Information

Apply