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Service Quality Analyst Jobs in Indiana (NOW HIRING)

Precoat Metals

Quality Supervisor

Greenfield, IN · On-site

We are committed to this level of quality in both our product line and customer service, and focus ... You will use your analytical abilities & follow up to ensure business results have been ...

Precoat Metals

Quality Supervisor

Greenfield, IN · On-site

We are committed to this level of quality in both our product line and customer service, and focus ... You will use your analytical abilities & follow up to ensure business results have been ...

SA Technologies Inc.

QA Test Analyst

Fort Wayne, IN · On-site

SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise. All SA Technologies ... Analyze data output and prepare output for presentation to management at all levels of the ...

Compassion

Business Analyst III

Peru, IN · On-site

$40.50 - $55.50/hr

... service quality, and organizational impact. Through data-driven analysis and collaboration, this role helps ensure that business processes effectively support Compassion's mission and strategic ...

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All JobsService Quality Analyst JobsService Quality Analyst Jobs in Indiana

Service Quality Analyst information

See Indiana salary details

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$30

$48

How much do service quality analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service quality analyst in Indiana is $30.84, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $35.24 per hour, depending on experience, location, and employer.

What is the difference between Service Quality Analyst vs Customer Service Representative?

AspectService Quality AnalystCustomer Service Representative
Primary RoleAnalyzes service quality metrics, identifies improvement areas, and develops quality standardsAssists customers, resolves issues, and provides information about products or services
Required SkillsData analysis, quality assurance, communication skillsCommunication, problem-solving, customer interaction skills
Work EnvironmentOffice-based, often in quality or operations departmentsCall centers, retail, or service desks
Common CertificationsQuality assurance, customer service certificationsCustomer service certifications, communication skills training

While both roles focus on customer satisfaction, Service Quality Analysts primarily evaluate and improve service standards through data analysis, whereas Customer Service Representatives directly interact with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are top 3 skills for a Service Quality Analyst?

A Service Quality Analyst needs strong analytical skills to assess service performance data, excellent communication skills to report findings clearly, and attention to detail to identify areas for improvement. Familiarity with quality management tools and customer service principles also enhances effectiveness in this role.
Service Quality Analyst jobs near you
Infographic showing various Service Quality Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $64,157 per year, or $30.8 per hour.

Quality Supervisor

Greenfield, IN • On-site

Precoat Metals
See more jobs at Precoat Metalsexternal

Full-time

Re-posted 17 days ago

Job description

Company Description
Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Are you passionate about doing it right the first time, continuously improving, demonstrating ownership & personal accountability? Are you looking to be part of a growing organization that is an industry leader? If so, we have a Quality Engineer opportunity at our Greenfield, IN plant that is right up your alley. You will be responsible for ISO, product quality analysis and identifying system improvements for the plant. You will use your analytical abilities & follow up to ensure business results have been statistically improved & sustained. You will collaborate with the team and have responsibility for the following:
• Establish programs, policies & procedures to evaluate precision, accuracy and capability of processes, products, production equipment and testing, measurement, and analytical equipment and facilities.
• Support the development and implementation of the corrective and preventative action system, internal non-conformance, and audit findings.
• Communicate to leaders / managers / employees on improvement projects and activities including the development of training material and conducting training sessions on improvement tools & methodologies.
• Driving the acceptance and adoption of change into previously independent operating units will require a measured, win-win approach.
• Marshaling and motivating individuals without a direct reporting relationship.
• Implementing structured analysis process into complex on-demand problem solving.
Qualifications
As the selected candidate, you will have a B.S. in Industrial, Electrical, Mechanical or Manufacturing Engineering or equivalent combination of education and experience in a quality role. A demonstrated experience with Lean Manufacturing and/or Six Sigma will contribute to your success in this role. Additionally, you will have the following:
• Interpersonal Savvy - Build constructive and effective relationships, uses diplomacy & tact
• Strong planning, organizational & project management skills
• Demonstrated experience in designing practices, tools, processes and procedures which allow monitoring and management at a distance; can impact people and results remotely
• Must have experience in quality control program operations, to include standards & measurement techniques
• Ability to apply quality control theories & principles to an operational environment
• Demonstrated ability to apply strong reasoning skills for problem identification & resolution and to understand the appropriate application of statistical and business improvement tools to achieve and sustain business results
• Ability to travel up to 15%
Additional Information
INDHP
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
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