Service Quality Analyst Jobs in Indiana (NOW HIRING)

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries.  We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are.  We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences.  We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective: The Quality Engineer is responsible for ensuring that products are designed and manufactured to meet or exceed customer requirements. The Quality Engineer is also responsible for developing, implementing, and maintaining quality standards, procedures, and processes.

Duties and Responsibilities:

1. Develop and implement quality assurance plans, standards, and procedures
2. Monitor and analyze product and performance data.
3. Ensure that products meet customer requirements.
4. Investigate customer complaints and take corrective action as necessary.
5. Ensure that products conform to applicable standards.
6. Develop and implement process control systems.
7. Provide technical guidance and support to production and design departments.
8. Participate in design reviews and provide feedback.
9. Manage and coordinate quality assurance activities.
10. Monitoring supplier performance and ensuring suppliers meet quality standards. This includes conducting supplier audits and assessing supplier quality systems.
11. Develop and maintain metrics to monitor the performance of products and processes.
12. Identify and analyze trends in customer satisfaction, quality, and performance.
13. Develop and implement corrective and preventive actions.
14. Establish and maintain relationships with customers and suppliers.
15. Investigate and resolve quality issues.
16. Ensure compliance with legal and regulatory standards.
17. Participate in continuous improvement projects.

Working Conditions:

• Primarily working indoors, office environment
• May sit for several hours at a time
• Prolonged exposure to computer screens
• Repetitive use of hands to operate computers, printers, and copiers

Qualifications:

1. Bachelor’s degree in technical discipline or equivalent experience in lieu of a degre
2. 3+ years of experience in quality assurance or quality management

Essential Functions:

1. Develop, maintain, and continuously improve the Quality Management System in compliance with relevant industry standards.
2. Collaborate with cross-functional teams to establish and maintain quality specifications, procedures, and standards for products and processes.
3. Conduct root cause analysis to identify and resolve quality issues in a timely and effective manner.
4. Develop and implement quality improvement plans, including corrective and preventive actions, to address quality issues and to prevent their recurrence.
5. Participate in design reviews, product development, and manufacturing processes to ensure that quality requirements are incorporated from the early stages of product development.
6. Plan and execute internal and external quality audits, identifying areas for improvement and ensuring compliance with relevant standards and regulations.
7. Provide training and support to team members on quality tools, methodologies, and best practices.
8. Ensure all safety regulations are followed and maintain compliance with company, local, state, and federal regulations and guidelines.

Competencies:

1. Strong communication skills, both verbally and written
2. Team player mentality
3. Ability to make decisions
4. Ability to manage multiple projects at one time
5. Attention to detail

Supervisory Responsibility:

This position could have the following positions reporting to it: Quality Analyst, Quality Coordinator, or Quality Technician.

Physical Demands:

While performing the duties of this job, the Team Member is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time salary position, and hours/days of work are decided by production schedules and your reporting manager.

Travel:

Travel will be moderate and would be primarily local during the business day.

Preferred Education and Experience:

1. Bachelor’s degree
2. Manufacturing/industry experience.

Work Authorization/Security Clearance:

Must be able to pass EVerify.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law.  This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters.  All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member.  Compliance with the letter and spirit of this policy is required of all team members.  Violations of this policy should be immediately reported to your leader or to any member of leadership.  Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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