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Service Quality Analyst Jobs in Wisconsin (NOW HIRING)

BCForward

Quality Analyst

Milwaukee, WI · On-site

$23 - $24/hr

Quality Analyst Pay Rate: $24.00/hr on W2 Duration:6 months possibility for extension Location: 615 ... S. Bank Global Fund Services (GFS) offers fund administration, compliance, legal administration ...

Quartz

Senior Quality Analyst

Madison, WI · On-site

$66K - $83K/yr

As a Senior Quality Analyst , you'll play a critical role in protecting operational excellence ... Professional certifications in Accounting, Coding, Actuarial Services, or other relevant ...

Quartz

Senior Quality Analyst

Madison, WI · Remote

$66K - $83K/yr

As a Senior Quality Analyst , you'll play a critical role in protecting operational excellence ... Professional certifications in Accounting, Coding, Actuarial Services, or other relevant ...

OmniOn Power Inc.

Analyze quality data, customer feedback, repeat visits, service failures, warranty claims, rework, and nonconformances to proactively identify risks and improvement opportunities.Lead or review root ...

Quartz

Senior Quality Analyst

Madison, WI · On-site

$66K - $83K/yr

As a Senior Quality Analyst , you'll play a critical role in protecting operational excellence ... Professional certifications in Accounting, Coding, Actuarial Services, or other relevant ...

Good Culture

Quality Data Analyst

La Crosse, WI · On-site +1

QUALITY DATA ANALYST LOCATION: Remote (WI or MN based candidates preferred) REPORTS TO: Quality ... Preferred: * 0-2 years of experience in tech services, food safety, or quality assurance.

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Service Quality Analyst information

See Wisconsin salary details

$17

$32

$51

How much do service quality analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service quality analyst in Wisconsin is $32.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $37.36 per hour, depending on experience, location, and employer.

What is the difference between Service Quality Analyst vs Customer Service Representative?

AspectService Quality AnalystCustomer Service Representative
Primary RoleAnalyzes service quality metrics, identifies improvement areas, and develops quality standardsAssists customers, resolves issues, and provides information about products or services
Required SkillsData analysis, quality assurance, communication skillsCommunication, problem-solving, customer interaction skills
Work EnvironmentOffice-based, often in quality or operations departmentsCall centers, retail, or service desks
Common CertificationsQuality assurance, customer service certificationsCustomer service certifications, communication skills training

While both roles focus on customer satisfaction, Service Quality Analysts primarily evaluate and improve service standards through data analysis, whereas Customer Service Representatives directly interact with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are top 3 skills for a Service Quality Analyst?

A Service Quality Analyst needs strong analytical skills to assess service performance data, excellent communication skills to report findings clearly, and attention to detail to identify areas for improvement. Familiarity with quality management tools and customer service principles also enhances effectiveness in this role.
Service Quality Analyst jobs near you
Infographic showing various Service Quality Analyst job openings in Wisconsin as of September 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $68,053 per year, or $32.7 per hour.

Quality Analyst

Milwaukee, WI • On-site

BCForward
IT Services • 5 - 10K employees
Learn more about BCForwardexternal

$23 - $24/hr

Contractor

Re-posted 28 days ago

Job description

Job Title: Quality Analyst

Pay Rate: $24.00/hr on W2

Duration:6  months possibility for extension

Location: 615 E Michigan St, Milwaukee, Wisconsin, United States of America, 53202

Job Type: Hybrid

Onsite 5 days a week for training. Hybrid afterwards could be potential depending on key factors. 

Parking: There is parking available, but there would be a cost

Training will require them to be onsite more.

No OT available, Contractors are only allowed to work a maximum of 40 hours.  Possibility of temp to perm if they are a good fit, but no guarantees.

Must have Skills: Detail oriented, communication and collaboration, critical thinking/problem solving skills

Preferred skills/education: Undergraduate degree in business or related field, or equivalent work experience required.

Financial Industry Experience Minimum education requirement:

High School diploma or equivalent U.S. Bank Global Fund Services (GFS) offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks. As Transfer Agent, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders. We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service to our growing group of high profile clients and their shareholders. Efficient and detail-oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications. Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Document quality issues, performance measures and quality improvements for management review. Provide information to assist in training and giving feedback to employees. Ensure proper application of and compliance with internal and regulatory standards, guidelines and procedures. Independently analyzes complex cases requiring high level analysis and expertise. Work is moderately complex and may fall outside established procedures. Verify all processing of shareholder transactions, both financial and non-financial, for accuracy and completeness. Analyze new account set ups and maintenance. Additional responsibilities can include: review of shareholder correspondence for content, clarity, grammar and typographical errors and/or review of Contact Center transactions for caller verification. Communicate any transaction or reference discrepancies to appropriate parties. Resolve all quality control issues and maintain group work standards for volume and accuracy. Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification.

Qualifications: Basic Qualifications • Undergraduate degree in business or related field, or equivalent work experience required. • Good knowledge and understanding of products and services applicable to Mutual Funds. • Effective verbal and written communication skills. • Attention to detail required. Preferred Skills/Experience • One to two years of experience in the quality analysis and measurement activities or in Mutual Fund operations. • Good knowledge of the productivity and accuracy standards of Mutual Fund operations. • Proficient computer skills, especially Microsoft Office applications. • Ability to perform multiple tasks in a dynamic working environment with minimal supervision

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About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

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