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Service Quality Analyst Jobs in Wisconsin (NOW HIRING)

Avani Technology Solutions, Inc.

QA Analyst

Madison, WI · On-site

Job Title: QA Analyst Location: Madison, WI Length: 12 months (can be extended) Years of Experience ... Video • Experience in Rest (JSON) services testing. • Experience in Rest/SOAP APIs Automation ...

LegendBiotech

WI · On-site

$23.25 - $31.25/hr

As a QC analyst, you will play a critical role in ensuring the highest quality of life-saving cell ... service member or veteran status, or any other characteristic protected by law. Legend Biotech ...

Fives Landis Ltd

Quality Manager

Fond Du Lac, WI · On-site

Acts as liaison with the customer on contract quality issues for all goods and services produced by ... analytical efforts intended to eliminate the causes of non-conformance. #J-18808-Ljbffr

Actalent

Quality Assurance Analyst

Fort Atkinson, WI · On-site

$49K - $52K/yr

Quality Assurance Analyst Shift: 1st shift | Mon-Fri 6am-3pm | Working every other saturday 6am-3pm ... About Actalent Actalent is a global leader in engineering and sciences services and talent ...

Racine, County of (WI)

QA Analyst

Racine, WI

$31.43 - $44/hr

Job Summary QA Analysts ensure the quality and fidelity of services provided by all programs within Behavioral Health Services of Racine County (BHS). Helps to ensure that outcomes are positive for ...

Racine County, WI

QA Analyst

Racine, WI · On-site

$31.43 - $44/hr

Human Services Division: Health Services Opening Date: 08/31/2026 Closing Date: 9/14/2026 11:59 PM Central Division: Health Services Job Summary QA Analysts ensure the quality and fidelity of ...

blueStone

Sr. Quality Assurance Analyst

Neenah, WI · On-site

Large national business services firm is looking to hire a Sr. Quality Assurance Analyst on a permanent basis immediately. The Quality Assurance Analyst will be responsible for quality assurance ...

Sanford Health

Quality Data Analyst

Marshfield, WI · On-site

$24/hr

... data quality standards, and ongoing monitoring to ensure accurate and reliable analytics and ... best service. Proactively seek improvement and monitor feedback to make recommendations for ...

AYR Global IT Solutions Inc

QA Analyst

Milwaukee, WI · On-site

Company Description AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced ...

Gehc

Service Engineer - BMH

Madison, WI · On-site

... quality teams understand what's happening across the installed base ... No engineering or technical degree is required - the priority is strong analytical thinking ...

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Showing results 21-40

All JobsService Quality Analyst JobsService Quality Analyst Jobs in Wisconsin

Service Quality Analyst information

See Wisconsin salary details

$17

$32

$51

How much do service quality analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service quality analyst in Wisconsin is $32.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $37.36 per hour, depending on experience, location, and employer.

What is the difference between Service Quality Analyst vs Customer Service Representative?

AspectService Quality AnalystCustomer Service Representative
Primary RoleAnalyzes service quality metrics, identifies improvement areas, and develops quality standardsAssists customers, resolves issues, and provides information about products or services
Required SkillsData analysis, quality assurance, communication skillsCommunication, problem-solving, customer interaction skills
Work EnvironmentOffice-based, often in quality or operations departmentsCall centers, retail, or service desks
Common CertificationsQuality assurance, customer service certificationsCustomer service certifications, communication skills training

While both roles focus on customer satisfaction, Service Quality Analysts primarily evaluate and improve service standards through data analysis, whereas Customer Service Representatives directly interact with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are top 3 skills for a Service Quality Analyst?

A Service Quality Analyst needs strong analytical skills to assess service performance data, excellent communication skills to report findings clearly, and attention to detail to identify areas for improvement. Familiarity with quality management tools and customer service principles also enhances effectiveness in this role.
Service Quality Analyst jobs near you
Infographic showing various Service Quality Analyst job openings in Wisconsin as of September 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $68,053 per year, or $32.7 per hour.

Quality Control Analyst

Madison, WI • On-site

Mallinckrodt Pharmaceuticals
Pharmaceutical Product Wholesalers • 1 - 5K employees
Learn more about Mallinckrodt Pharmaceuticalsexternal

$24.25 - $32.50/hr

Full-time

Re-posted 18 days ago

Mallinckrodt rating

8.0

Company rating: 8.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Company Description
Who We Are:
Mallinckrodt Pharmaceuticals is a multibillion dollar specialty pharmaceutical company focused on our mission: Managing Complexity. Improving Lives. We provide medicines to address unmet patient needs, stemming from 150 years of using our unique strengths, experience and expertise to help improve people's lives. Discover how our rich history of innovation and patient-centered solutions has helped influence our vision for the future.
What We Do:
Our strong ability to master and manage complexity is the key component in making high-quality products that provide value for patients. Mallinckrodt's growing portfolio of specialty pharmaceuticals help treat a wide variety of health conditions. We invest in areas such as autoimmune and rare diseases; immunotherapy and neonatal respiratory critical care therapies; analgesics and hemostasis products. To see what sets Mallinckrodt apart, take a look at our distinctive approach to solving complex challenges with unique solutions.
What We Believe In:
People throughout the world count on Mallinckrodt products every day to help them lead healthier lives. That's why we proudly stand by the three values we have held for 150 years: to produce quality products with the utmost integrity and unparalleled service in order to better serve the patients, customers and communities in which we live and work. Explore the roles of our dedicated employees and our commitment to responsibility.
At Mallinckrodt Pharmaceuticals, our five Cultural Hallmarks guide our work and serve as a foundation for our success. Employees are Accountable, Competitive, Collaborative, High Performing and Trustworthy.Our Culture
  • ACCOUNTABLE - We are each personally responsibility for ensuring Mallinckrodt's success
  • COMPETITIVE - We value breakthrough thinking that leads to industry leadership
  • COLLABORATIVE - We work together to create solutions
  • HIGH PERFORMING - We deliver on our commitments
  • TRUSTWORTHY - We consistently model our values

Job Description
The Quality Control (QC) Analyst will work both independently and within a team to perform daily analysis of in-process samples, finished product and raw materials via established test methods while following cGMP and GDP in the QC laboratory. Typical analysis consists of pH, Osmolality, ELISA, PCR, sterility, UV/Vis spectroscopy and other general chemical and bioanalytical assays.
Principal Responsibilities
  • Conducts routine analysis of in-process samples, finished products, and raw materials according to standard operating procedures (SOPs) and Master Specifications.
  • Utilizes proper aseptic technique during the execution of analysis.
  • Performs stability testing according to established schedules.
  • Documents and investigates any OOS results.
  • Follows cGMP and GDP to perform all tasks.
  • Documents and assesses data against established specifications.
  • Perform inventory, stock and clean QC laboratories.
  • Perform QC review of data records.

Department specific/Non-essential responsibilities:
  • Assist with calibrating and maintaining laboratory equipment.
  • May perform training of new and existing QC team on established methods and procedures
  • May provide technical expertise for method optimization, verification, qualification, and validation.
  • May develop and qualify testing methods and SOPs.
  • May assist with or lead QC projects for process improvements.
  • May draft reports, plans and protocols.
  • May revise and updates SOPs.
  • Additional duties as assigned.

Qualifications
Experience / Skills:
  • Bachelor's degree in a scientific discipline or equivalent and a minimum of three years' related experience required.
  • Knowledge of cGMP is required.
  • Must possess skills and knowledge of general chemical and bioanalytical test methods.
  • Knowledge of ELISA, PCR, UV/Vis spectroscopy, cell culture and aseptic technique is preferred.

Competencies:
  • Attention to detail: able to organize and maintain data and information.
  • Ability to work in a controlled environment with gowning/PPE requirements.
  • Ability to learn through observation and hand's on experience.
  • Ability to work independently in a fast-paced, team oriented organization.
  • Strong written and verbal communication skills.

Additional Information
Organizational Relationship/Scope:
  • Reports to Quality Control leadership team.
  • Work is performed within a team of QC Analysts.
  • Regular communication with QC, manufacturing, technical operations among others.

Working Conditions:
  • 70% laboratory and manufacturing environment
  • 30% normal office and meeting room conditions
  • Must be able to perform work while aseptically gowned with the appropriate PPE

All your information will be kept confidential according to EEO guidelines.

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