Service Program Manager Jobs in Michigan (NOW HIRING)

Roush works alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovative solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.

The Program Manager will oversee multiple programs and teams, guiding projects from initial quote through successful completion. Supporting Roush’s Contract Manufacturing division in Livonia, MI, this role is ideal for a driven leader who thrives on collaboration, customer engagement, and delivering results across diverse teams.
As a Program Manager, you will:

• Manage business aspects of multiple concurrent programs and ensure financial targets and timing are met while maintaining established quality standards
• Manage, lead, train, coach, and mentor program team(s) related to their job responsibilities
• Plan, schedule, and oversee coordinator activities and monitor program(s) status
• Actively maintain customer relationships to ensure customer satisfaction and quality of service.
• Managing all activities associated with materials, budgeting, and production for assigned programs(s)
• Act as liaison with the customer and program staff to properly identify and process scope changes, address issues and communicate regarding program milestones
• Managing program related correspondence and documents through designated document management systems
• Ensuring adherence to Roush’s standards of quality, safety, and best practices along with customer specific requirements
• Direct and manage coordination groups that assign goals for subcontractors
• Develop and execute large program plans. Manage day-to-day build operations supporting department management. Manage the execution of continuous quality improvement activities
• Collect data from customers, suppliers, Bill of Material, and other resources to prepare presentations and reports. Review program(s) status daily and report percentage of completion

• Bachelor’s degree in business or engineering
• Minimum of 4 years of managing projects and programs
• Minimum of 2 years of formal or informal leadership experience
• Must be legally authorized to work in the United States without the need for current or future employer sponsorship
• Demonstrated knowledge of program management tools and processes (change control, risk identification, phase gate)
• Proven customer relationship skills including the ability to interpret customer requests and deliverables with a focus on cost, quality and delivery
• Possess excellent written and verbal communication skills, able to effectively host presentations and work with cross functional teams
• Expert skills in Microsoft Office: Word, Excel, and Project. Microsoft Excel is a large part of job responsibilities
• Must have excellent organizational skills, attention to detail, the ability to follow directions and prioritize a wide range of assignments

• Experience with people management and team leadership, direct or indirect
• Working knowledge of program management tools (risk analyses, communication plans, timing plans, business cases, comprehensive financial analyses)
• Strong leadership and management skills, ability to solve complex problems, work independently, and be customer focused while managing cost, quality, and delivery
• Experienced with Google applications

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, employee referral bonuses, paid vacation, paid holidays.
Visit our website: www.roush.com
Like us on Facebook: www.facebook.com/RoushCareers
Roush is an EO employer – Veterans/Disabled and other protected categories
If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.

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At Roush, we fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 4,000 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage. We want motivated, ambitious people who put the needs of our customers first, bring creativity to their work and will do whatever it takes to achieve success. If you share our passion for providing innovative solutions to complex challenges, we want you on our team.