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Service Program Manager Jobs in Michigan (NOW HIRING)

Mid--states-Bolt-

Program Manager

Burton, MI · On-site

This role blends customer relationship management with hands-on supply chain execution to keep service levels high and programs running smoothly. Key Responsibilities * Serve as the primary ...

Emerald Technologies

Program Manager

Saline, MI · On-site

Program Manager Full Time Saline, MI, US 25 days ago Requisition ID: 1634 Emerald Technologies has ... Community service and philanthropic initiatives * Employee appreciation and events * Employee ...

Emerald Technologies

Program Manager

Saline, MI · On-site

The Program Manager is a strategic project-management professional who works on customer projects ... Community service and philanthropic initiatives  * Employee appreciation and events  * Career ...

ROUSH

Program Manager

Allen Park, MI · On-site

Widely recognized for providing engineering, testing, prototype, and manufacturing services to the ... The Program Manager will manage multiple programs and teams to ensure program goals are achieved.

ROUSH

Program Manager

Allen Park, MI · On-site

Widely recognized for providing engineering, testing, prototype, and manufacturing services to the ... The Program Manager will manage multiple programs and teams to ensure program goals are achieved.

ROUSH

Program Manager

Allen Park, MI · On-site

Widely recognized for providing engineering, testing, prototype, and manufacturing services to the ... The Program Manager will manage multiple programs and teams to ensure program goals are achieved.

Emerald Technologies

Program Manager

Saline, MI · On-site

The Program Manager is a strategic project management professional who supports customer projects ... Community service and philanthropic initiatives  * Employee appreciation and events  * Career ...

Roush

Program Manager

Allen Park, MI · On-site

Widely recognized for providing engineering, testing, prototype, and manufacturing services to the ... The Program Manager will manage multiple programs and teams to ensure program goals are achieved.

360 IT Professionals

Program Manager

Lansing, MI · On-site

Our services are vast and we produce software and web products. We specialize in Mobile development ... Title:Litigation Support Program Manager Location:Lansing, MI Duration:8 months Position ...

ROUSH

Program Manager

Livonia, MI · On-site

Widely recognized for providing engineering, testing, prototype, and manufacturing services to the ... The Program Manager will oversee multiple programs and teams, guiding projects from initial quote ...

ROUSH

Program Manager

Livonia, MI · On-site

Widely recognized for providing engineering, testing, prototype, and manufacturing services to the ... The Program Manager will oversee multiple programs and teams, guiding projects from initial quote ...

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All JobsService Program JobsService Program Manager JobsService Program Manager Jobs in Michigan

Service Program Manager information

See Michigan salary details

$34K

$66.2K

$124.6K

How much do service program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for service program manager in Michigan is $66,168.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $77,600.00 per year, depending on experience, location, and employer.

What is the difference between Service Program Manager vs Service Coordinator?

AspectService Program ManagerService Coordinator
ResponsibilitiesOversees multiple service programs, manages teams, develops strategies, and ensures program goals are met.Coordinates service activities, schedules appointments, and acts as a point of contact for clients and service teams.
Required CredentialsBachelor's degree, experience in service management, strong organizational skills.High school diploma or equivalent, excellent communication skills, customer service experience.
Work EnvironmentOffice setting, often in corporate or service provider environments.Fieldwork and office work, interacting directly with clients and service teams.

The Service Program Manager focuses on managing entire service programs and strategic planning, while the Service Coordinator handles day-to-day scheduling and client interactions. Both roles require strong communication skills, but the Program Manager typically has more leadership and strategic responsibilities.

What is a service program manager?

A service program manager is responsible for overseeing multiple service projects within an organization to ensure they align with business goals and deliver value. They coordinate teams, manage budgets, and monitor performance metrics, often using tools like project management software. Strong leadership, communication, and organizational skills are essential for success in this role.

What cities in Michigan are hiring for Service Program Manager jobs?

Cities in Michigan with the most Service Program Manager job openings:

Service Program Manager jobs near you
Infographic showing various Service Program Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $66,168 per year, or $31.8 per hour.

Program Manager

Burton, MI • On-site

Mid--states-Bolt-
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Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Mid-States Bolt & Screw, a trusted industrial distributor, is seeking aCustomer Program Manager to support our growing business. This position is based at our corporate headquarters inBurton, Michiganand offers a hybrid work environment, combining in-office collaboration with the flexibility to work remotely.

Position Summary

The Customer Program Manager is the operational owner for one or more of MSBS's strategic customer accounts — the central point of contact coordinating inventory, demand planning, order fulfillment, new product introductions, and quality across Sales, Purchasing, Warehouse, and Logistics. This role blends customer relationship management with hands-on supply chain execution to keep service levels high and programs running smoothly.

Key Responsibilities
  • Serve as the primary operational contact for assigned strategic accounts, leading recurring business reviews and communicating updates internally.
  • Lead customer onboarding, product launches, and business transitions; coordinate engineering changes and customer notifications.
  • Monitor customer demand, forecasts, and inventory trends; partner with Purchasing to resolve shortages and mitigate supply disruptions.
  • Own order fulfillment performance — backorders, expedites, on-time delivery, and shipping accuracy — in partnership with Warehouse Operations.
  • Coordinate resolution of customer quality concerns and support root cause and corrective action initiatives.
  • Develop and report customer performance metrics (fill rate, on-time delivery, inventory accuracy, forecast accuracy) and drive improvement actions.
  • Identify supply chain risks early and coordinate contingency and recovery plans across departments.
Qualifications
  • Bachelor’s degree in Supply Chain, Business, Operations, Engineering, or Logistics, or equivalent experience.
  • 5+ years in Supply Chain, Operations, Customer Service, Program Management, or Industrial Distribution.
  • Experience managing strategic accounts and cross-functional projects; VMI/Kanban or customer replenishment program experience a plus.
  • Proficient in Excel and Power BI (preferred); ERP experience with Epicor Prophet 21 (P21) preferred.
  • Bilingual English/Spanish, automotive industry background, or APICS/ASCM or PMP certification a plus.
Core Competencies
  • Customer Focus & Relationship Management
  • Cross-functional Leadership
  • Supply Chain & Inventory Management
  • Analytical Thinking & Problem Solving
  • Communication & Negotiation
Our Benefits Include
  • 401(k) with Traditional and Roth options
  • Medical, Dental, Vision, and Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off and Paid Holidays
Why Join Mid-States Bolt & Screw?

At Mid-States Bolt & Screw, you'll have the opportunity to shape enterprise pricing strategy while partnering directly with executive leadership to influence business performance. This is a highly visible role where your analytical expertise and commercial insight will make a measurable impact on our continued growth and profitability.

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