Service Performance Manager Jobs (NOW HIRING)

As the Collision Performance Team Manager, East Coast you will lead a high-performing team of Refinish Professionals across a multi-state and Canadian territory. You will oversee approximately 20 team members supporting collision repair and automotive refinish customers throughout the assigned zone. We ask that you collaborate with sales, technical, distribution, and customer teams to ensure exceptional service, execution, and achievement of goals throughout the region. Reporting directly to the Refinish USCA Collision Performance Director you will organize and prioritize projects, customer needs, and team goals across a large geographic territory. You will ensure follow-up and execution of action plans and customer commitments.

Key Responsibilities

• Create a culture of accountability, engagement, and continuous improvement.

• Inspire and motivate team members to achieve single and team performance goals.

• Conduct regular performance reviews, coaching sessions, field support activities, and development planning.

• Increase performance metrics including sales growth, customer satisfaction, product adoption, and operational efficiency.

• Monitor territory performance and use data to identify opportunities and improve results.

• Support main customer relationships and assist with high-level account management.

• Champion continuous improvement programs and operational best practices.

• Apply knowledge of automotive refinish and collision repair processes to support customer success and team effectiveness.

• Provide technical and operational guidance related to refinish products, collision center workflows, and industry trends.

• Develop relationships with body shop operators, MSOs, distributors, and strategic partners.

Qualifications

• Bachelor's degree or equivalent leadership experience.

• Minimum 5–7 years of leadership or management experience.

• 5+ years of experience leading large, geographically dispersed teams.

• Valid driver's license and ability to travel throughout the United States and Canada.

• Experience in automotive refinish, collision repair, or automotive aftermarket industries.

• Knowledge of collision center operations, paint processes, and refinish systems.

• Experience working with distribution channels, OEM programs, or MSO customers.

• Bilingual communication skills are a plus.

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About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email recruiting@ppg.com. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.