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Service Operations Jobs in Illinois (NOW HIRING)

Jack Flash Stores

Food Operations Manager

Effingham, IL · On-site

The Food Service Sales and Marketing Manager is responsible for the management of all food service operations throughout the chain which includes " Pre Packaged refrigerated food, prepared food, and ...

Jack Flash Stores

Food Operations Manager

Effingham, IL · On-site

The Food Service Sales and Marketing Manager is responsible for the management of all food service operations throughout the chain which includes " Pre Packaged refrigerated food, prepared food, and ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution. * Serve as the primary escalation point for complex ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution. * Serve as the primary escalation point for complex ...

Addison Group

Service Manager

Vernon Hills, IL · On-site

Key Responsibilitie * sLead service operations, including technical support, work orders, dispatching, customer communication, and issue resolution * .Serve as the escalation point for complex ...

ArcBest

Supervisor, Operations I - ABF Freight

Moline, IL · On-site

$59K - $70K/yr

Summary Company ABF Freight Location Moline, IL Workspace Service Center Pay Type Salary, Full-Time ... Maintain appropriate load plans and ensure proper load balance for safe vehicle operation. * Assign ...

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All JobsService Operations JobsService Operations Jobs in Illinois

Service Operations information

See Illinois salary details

$34.4K

$76.2K

$126.9K

How much do service operations jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service operations in Illinois is $76,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $92,500.00 per year, depending on experience, location, and employer.

What is service operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

Is service operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but they generally provide a solid income compared to entry-level positions in customer service or support roles.

What are some common challenges faced by professionals in service operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in service operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are 5 careers in service operations?

Five careers in service operations include Service Operations Manager, Customer Service Supervisor, Field Service Technician, Service Coordinator, and Operations Analyst. These roles involve managing service delivery, coordinating teams, analyzing performance metrics, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with service management tools.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Illinois? The most popular types of Service Operations jobs in Illinois are:
What are popular job titles related to Service Operations jobs in Illinois? For Service Operations jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Illinois look for? The top searched job categories for Service Operations jobs in Illinois are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $76,209 per year, or $36.6 per hour.

Food Operations Manager

Jack Flash Stores

Effingham, IL • On-site

Full-time

Re-posted 17 days ago

Job description

Grow with us!

Jack Flash Convenience Stores is a growing Central Illinois retailer focused on providing our customers with superior service and great product in the most appealing environment. As we grow we are looking for talented individuals to join our team as FOOD SERVICE OPERATIONS MANAGER.

We believe that our people (Customers, Team Members, and Vendors) are the most important aspect of our business; therefore a FOOD SERVICE OPERATIONS MANAGER must have good interpersonal skills in dealing with customers, fellow Team Members and vendors.

The Food Service Sales and Marketing Manager is responsible for the management of all food service operations throughout the chain which includes " Pre Packaged refrigerated food, prepared food, and Prepared beverages. The manager ensures the Jack Flash Food Service Program is managed by following existing policies and procedures. They also develop new policies and procedures as needs arise. The manager is responsible that all locations meet federal, state and local requirements. They are responsible that all Food Service Team Members fully understand the importance of preparing and maintaining high quality food & prepared beverages at adequate levels at all times. The manager directs all Food Service Managers to complete tasks and oversees the smooth operation of the food service program.

Applicants should have sufficient management experience in a similar type of retail environment with good knowledge of managing challenging environments, as well as proficient computer skills (Excel, Windows, etc.)

The FOOD SERVICE OPERATIONS MANAGER job responsibilities include the following:

  • Ensures program follows proper sanitation procedures.
  • Ensures safety standards are maintained.
  • Creates a food commissary that supplies stores with fresh food for cold cases
  • Evaluates food options from various vendors and determines the best recipes for food produced in commissary
  • Oversees operations within the commissary including food preparation, packaging/storage, scheduling, and deliveries to stores.
  • Designs in-store and digital marketing and advertising for new fresh food concepts
  • Manages the commissary and other Jack Flash food concepts with a focus on improving profit margins by increasing sales and controlling waste.
  • Partners with supervisors to manage category pricing strategy to maximize sales and profitability; from full price thru promotional pricing.
  • Oversees the purchase of all inventory using accurate build-to and par level guides for all Food Service products and vendors.
  • Manages the reporting of store records including food production, inventory, temperature logs, preparation logs, and food expiration logs and waste logs.
  • Ensure all equipment and supplies are in proper working order.
  • Oversees quality control of all products and ensures customers' food and beverage service experience meets quality expectations.
  • Reviews sales data to ensure that the hot case, cold case and all prepared beverage areas are adequately stocked to meet the customer demand increasing or decreasing build-to as deemed necessary.

Other duties may be assigned.

1 to 5 years experience in food management and a high school diploma are required. A bachelor degree is preferred.

Applicants must be able to speak clearly and listen attentively to customers, store managers and vendors.

Applicants must be able to stoop, bend and perform excessive standing and walking.

Applicants must have a valid state driving license.

Pay is commensurate with experience.


Job Posted by ApplicantPro