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Service Operations Jobs in Illinois (NOW HIRING)

Burlington

Operations Service Manager

Springfield, IL

$23.75 - $31.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Allina Health

$48.29 - $66.81/hr

July 08, 2026 Department: 74000670 Clinical Engineering Services Management Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend ...

Burlington

Operations/Service Manager III

Naperville, IL

$24.95 - $33.25/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Salt

Regional Operations Manager

Chicago, IL · On-site

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

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All JobsService Operations JobsService Operations Jobs in Illinois

Service Operations information

See Illinois salary details

$34.4K

$76.2K

$126.9K

How much do service operations jobs pay per year?

As of Jul 16, 2026, the average yearly pay for service operations in Illinois is $76,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $92,500.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the role of service operations?

Service operations involve managing and coordinating the delivery of services to ensure efficiency, quality, and customer satisfaction. This role typically includes overseeing processes, optimizing workflows, and utilizing tools like service management software to meet organizational goals.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are 5 careers in operations?

Careers in operations include roles such as Operations Manager, Supply Chain Analyst, Logistics Coordinator, Quality Assurance Specialist, and Production Supervisor. These positions involve managing processes, optimizing workflows, and ensuring efficiency within organizations, often requiring skills in project management and familiarity with tools like ERP systems.

Is operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and in larger organizations. Salaries vary based on industry, location, and level of responsibility, but many operations positions provide a solid income and opportunities for advancement.

What jobs pay 4000 a week without a degree?

In service operations, high-paying roles such as sales managers, technical support supervisors, or logistics coordinators can earn around $4,000 weekly, often requiring experience, strong communication skills, and industry knowledge rather than a degree. These positions may involve managing teams, overseeing operations, or working in fast-paced environments, with some earning bonuses or commissions that boost income to this level.
What are the most commonly searched types of Service Operations jobs in Illinois? The most popular types of Service Operations jobs in Illinois are:
What are popular job titles related to Service Operations jobs in Illinois? For Service Operations jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Illinois look for? The top searched job categories for Service Operations jobs in Illinois are:
Service Operations jobs near you
General Manager, Service Operations - Elk Grove Village

General Manager, Service Operations - Elk Grove Village

YAMAZEN INC

Elk Grove Village, IL • On-site

$140K - $160K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

General Manager, Service Operations
Company: Yamazen Inc.
Location: Elk Grove Village, IL (Headquarters)
Scope: National - Supporting 18 U.S. Locations
About Yamazen
Yamazen Inc. is a leading provider of manufacturing technology, automation solutions, and industrial equipment supporting customers across North America. Through advanced machine tool technologies, engineering expertise, and responsive aftermarket support, Yamazen helps manufacturers improve productivity, efficiency, and operational performance. We are seeking a strategic and results-driven leader to oversee and elevate our national service operations organization.
Position Summary
The General Manager, Service Operations is a senior leadership role responsible for leading the strategic direction, operational performance, and continuous improvement of Yamazen's national service organization. This position oversees regional service operations, technical support, and centralized parts/call center functions supporting 18 U.S. locations across five service regions.
This leader will drive operational excellence, service profitability, customer satisfaction, and aftermarket growth through standardized processes, performance management, talent development, and cross-functional collaboration. The role requires a strong operational leader capable of scaling service operations, implementing data-driven improvements, and aligning national service strategies with broader business objectives.
The General Manager, Service Operations will play a key role in shaping the future growth and operational effectiveness of Yamazen's aftermarket business while fostering a culture of accountability, responsiveness, and continuous improvement.
Key Responsibilities
Operational Leadership
  • Provide strategic leadership and oversight for all national service operations across five U.S. service regions and 18 sales/service locations
  • Lead, coach, and develop Regional Service Supervisors and centralized support teams to drive accountability, consistency, and high performance
  • Establish and standardize operational procedures, KPIs, and performance management systems across all service locations
  • Improve technician utilization, workforce efficiency, and operational productivity through effective resource planning and process controls
  • Foster a culture of operational excellence, continuous improvement, and customer responsiveness

Service & Aftermarket Operations
  • Drive service excellence across field service, technical support, maintenance programs, and customer support operations
  • Improve service response times, first-time fix rates, and overall customer satisfaction performance
  • Partner with Sales and Applications teams to support customer retention, service growth, and aftermarket revenue opportunities
  • Support the expansion and scalability of service offerings and aftermarket programs nationwide

Financial & Performance Management
  • Own and manage P&L performance for national service operations
  • Develop and manage operational budgets, forecasting, and cost-control initiatives
  • Analyze operational and financial data to identify trends, risks, and improvement opportunities
  • Drive profitability through operational efficiency, labor optimization, and service performance improvements
  • Establish reporting visibility and performance dashboards to support data-driven decision-making

Process Improvement & Operational Excellence
  • Lead continuous improvement initiatives utilizing Lean, Six Sigma, or similar operational methodologies
  • Standardize service delivery models, workflows, and operational best practices across all regions
  • Implement systems, tools, and reporting enhancements to improve operational visibility and execution
  • Identify and execute strategic initiatives that improve scalability, consistency, and customer experience
  • Lead organizational change initiatives that strengthen operational alignment and long-term growth

Cross-Functional Leadership
  • Partner with Sales, Engineering, Applications, and Executive Leadership to align operational strategies with company objectives
  • Support new product introductions, service capabilities, and business growth initiatives
  • Ensure strong communication and alignment between regional operations and corporate leadership
  • Contribute to strategic planning initiatives related to service growth, operational expansion, and customer support strategy

Skills and Qualifications:
  • 10+ years of progressive operations leadership experience, including senior-level or General Manager responsibility
  • Proven success leading multi-site or national service operations within a complex technical or industrial environment
  • Strong leadership experience managing geographically dispersed teams and driving organizational accountability
  • Demonstrated success improving operational performance, service delivery, and profitability
  • Strong financial acumen with direct P&L management responsibility
  • Excellent analytical, communication, and organizational leadership skills

Preferred
  • Background in OEM manufacturing, industrial equipment distribution, capital equipment, industrial automation, or related industries
  • Experience overseeing service operations, technical support, parts operations, and/or call center functions
  • Familiarity with ERP systems, service management platforms, and inventory optimization tools
  • Lean / Six Sigma certification or equivalent operational excellence training
  • Experience leading operational transformation or organizational change initiatives

Leadership Competencies
  • Strategic thinker with strong operational execution discipline
  • Data-driven decision-maker with strong analytical capability
  • Ability to influence and collaborate across functions and regions
  • Strong people leadership, coaching, and talent development skills
  • Customer-focused mindset with a commitment to service excellence
  • High level of accountability, adaptability, and business acumen

Success Measures
Success in this role will be measured by:
  • Improved technician utilization and operational efficiency
  • Increased service profitability and aftermarket growth
  • Reduced response times and improved customer satisfaction
  • Standardized KPIs and operational consistency nationwide
  • Strong leadership development and organizational accountability
  • Improved service execution, visibility, and reporting capabilities

Why Join Yamazen?
This is an opportunity to lead and shape a nationally scaled service organization within a growing industrial technology company. The General Manager, Service Operations will play a critical leadership role in driving operational transformation, enhancing customer support capabilities, and building a high-performing service culture across the organization.
Yamazen offers a collaborative environment, strong leadership visibility, and the opportunity to make a measurable impact on the future growth of the business.
Compensation and Benefits:
The estimated base pay for the position is typically between $140-160k.
The actual base pay for the position may be influenced by factors such as education, training skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.
In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi-annual bonus opportunities. Employee benefits include COMPANY PAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more!
Time off: Vacation / Personal sick days / Company paid holidays
Misc: Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.
No phone calls please.
Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.

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