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Service Operations Jobs in Arizona (NOW HIRING)

Continental

BestDrive Service Lead

Tucson, AZ · On-site

$13.75 - $18/hr

Key Responsibilities Service & Operations Leadership * Lead and participate in daily service operations, including shop workflow, road service dispatch coordination, drive-up service, and emergency ...

Continental

BestDrive Service Lead

Tucson, AZ

$15.50 - $20.25/hr

Key Responsibilities Service & Operations Leadership * Lead and participate in daily service operations, including shop workflow, road service dispatch coordination, drive-up service, and emergency ...

Frontline Source Group

Operations Director

Phoenix, AZ · On-site

$130K - $150K/yr

The Operations Director will oversee a team of Regional Managers and Regional Service Managers while supporting operational initiatives across the full portfolio of communities throughout multiple ...

New

SIMOS

HVAC Service Manager

Tempe, AZ

This pivotal role is responsible for operational excellence, profitable growth, and ensuring unparalleled customer satisfaction. You will oversee all day-to-day service operations, directly lead and ...

Simos

HVAC Service Manager

Tempe, AZ · On-site

This pivotal role is responsible for operational excellence, profitable growth, and ensuring unparalleled customer satisfaction. You will oversee all day-to-day service operations, directly lead and ...

UGI

ACE Operations Coordinator

Phoenix, AZ

$20/hr

Posting Are you looking for a customer service position with a nationally known company and ... The ACE Operations Coordinator acts as the first point of contact for all Cynch customers. The ...

Associa

Director of Operations

Tucson, AZ · On-site

The Director of Operations oversee their organization's production of goods and/or services. They oversee various departments. They must make sure that their company's products meet or exceed clients ...

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Service Operations information

See Arizona salary details

$33.1K

$73.3K

$122.1K

How much do service operations jobs pay per year?

As of May 28, 2026, the average yearly pay for service operations in Arizona is $73,289.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Arizona? The most popular types of Service Operations jobs in Arizona are:
What are popular job titles related to Service Operations jobs in Arizona? For Service Operations jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Arizona look for? The top searched job categories for Service Operations jobs in Arizona are:
What cities in Arizona are hiring for Service Operations jobs? Cities in Arizona with the most Service Operations job openings:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Arizona as of May 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $73,289 per year, or $35.2 per hour.
BestDrive Service Lead

BestDrive Service Lead

Continental

Tucson, AZ • On-site

$13.75 - $18/hr

Full-time

Retirement, PTO

Posted 6 days ago

Job description

Company Description
BestDrive, a wholly owned subsidiary of Continental, is quickly becoming the top choice among commercial trucking fleets for our high-quality products and exceptional service. BestDrive Commercial Tire Centers specializes in providing fleet customers with innovative tire solutions including award-winning Continental and General Tire brand products, innovative commercial solution products such as ContiPressureCheck, and a wide array of multi-brand truck tires to address all market segments. Since our founding in 2012, we presently have 25 locations throughout the United States and continue to rapidly expand our footprint throughout the country.
Job Description
HOW YOU WILL MAKE AN IMPACT -
The Service Lead is an hourly, hands-on leadership role responsible for coordinating and leading daily commercial tire service activities within a retail and fleet service environment. This position provides working leadership to service technicians while actively participating in service operations, including shop work, road service coordination, workflow execution, safety compliance, and customer service support.
The Service Lead works under the direction of the Store Manager and focuses on execution, technician guidance, and operational consistency, rather than independent departmental management. This role does not have final authority over hiring, termination, compensation, or disciplinary decisions.
Key Responsibilities
Service & Operations Leadership
  • Lead and participate in daily service operations, including shop workflow, road service dispatch coordination, drive-up service, and emergency fleet calls.
  • Perform hands-on tire service work as needed, including mounting, balancing, repairs, inspections, and related service activities.
  • Provide real-time direction and task coordination to service technicians during shifts.
  • Ensure service work is completed accurately, efficiently, and in compliance with established procedures and safety standards.
  • Monitor service workflow and productivity to support customer turnaround and uptime expectations.
  • Escalate operational issues, staffing challenges, or service delays to the Store Manager.

Customer & Fleet Service Support
  • Serve as a first-level escalation point for service-related customer and fleet concerns.
  • Assist with inbound service calls, scheduling, and coordination of service activities.
  • Support accurate communication of service offerings and tire pricing in accordance with approved pricing structures.
  • Promote a consistent, professional customer experience focused on safety, reliability, and service quality.

People Leadership & Training Support
  • Provide day-to-day guidance, coaching, and direction to service technicians.
  • Lead by example through active participation in service work and adherence to safety and quality standards.
  • Support onboarding and training of new technicians and service staff.
  • Reinforce productivity, attendance, conduct, and safety expectations.
  • Communicate performance observations and concerns to the Store Manager and Human Resources.

Safety, Compliance & Asset Support
  • Enforce all safety programs, including OSHA, DOT, and internal safety standards.
  • Ensure compliance with torque procedures, PPE usage, lock-out/tag-out, and hazardous material handling.
  • Maintain the Hazardous Materials (HazMat) Book and ensure required documentation is current.
  • Verify service truck tools, equipment, and inventory are properly maintained.
  • Support preventive maintenance, inspections, and safe operation of service vehicles.
  • Maintain accurate mileage, fuel usage, and vehicle-related documentation as required.

Inventory & Administrative Support
  • Assist with monitoring tire, supply, and service material inventory levels.
  • Complete required service documentation, timekeeping inputs, and operational reporting.
  • Support shop, yard, and service area housekeeping, organization, and safety standards.

Store Support & Coverage
  • Provide operational support to the Store Manager as directed.
  • Assist with execution of company initiatives, operational standards, and process improvements.
  • Serve as a designated point of contact during Store Manager absences when assigned, with decision-making authority limited to routine operational matters.

Key Competencies
  • Commercial Tire & Fleet Service Operations
  • Hands-On Service Leadership
  • Service Dispatch & Workflow Coordination
  • Safety Compliance & Risk Awareness
  • Technician Coaching & On-Shift Guidance
  • Customer Service & Issue Resolution
  • Inventory & Asset Awareness
  • Time Management & Prioritization
  • Problem Solving
  • Team Accountability

Qualifications
WHAT YOU BRING TO THE ROLE -
  • Automotive or commercial tire industry experience in a service or operations role
  • Demonstrated ability to lead and guide technicians in a fast-paced service environment
  • Strong communication skills with technicians, customers, and leadership
  • Working knowledge of tire service procedures and fleet service operations

ADDITIONAL WAYS TO STAND OUT -
  • High School Diploma or equivalent; technical training or military experience preferred
  • 3-5+ years of experience in the commercial tire industry
  • Prior experience as a lead technician or informal team lead
  • Experience supporting training and technician development

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Information
Work Environment & Expectations
  • 100% on-site role in a commercial tire shop and outdoor service environment
  • Exposure to varying weather conditions, noise, heavy equipment, and moving vehicles
  • Regular interaction with fleet customers, technicians, and delivery vehicles
  • Flexible scheduling required, including early mornings, evenings, weekends, and on-call service support as business needs require
  • Strong emphasis on safety, compliance, attendance, and operational accountability

Physical Requirements
  • Ability to occasionally lift 150+ lbs
  • Ability to occasionally push or pull 200+ lbs
  • Ability to stand, walk, bend, kneel, and work in a physically demanding environment

THE PERKS -
  • Immediate Benefits
  • Paid Time Off
  • Employee Discounts, including tire discounts
  • Employer 401(k) Match
  • Diverse & Inclusive Work Environment
  • Employee Assistance Program
  • Future Growth Opportunities
  • And more benefits that come with working for a global industry leader!

EEO-Statement:
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 800-821-2727. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
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