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Service Operations Support Jobs in Tennessee (NOW HIRING)

Customer Driven Staffing - Tennessee

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Marketing & Operations Support Manager

Cleveland, TN · On-site

$18 - $23/hr

Collaborates with Operations and Performance Development to maintain Performance Scoreboard ... We strive to provide a personal and professional service experience to our employees, customers ...

WMH

$18 - $22.75/hr

If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations ...

WMH

Service Coordinator / Dispatcher

Chattanooga, TN · On-site

$17 - $21.50/hr

If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations ...

FirstKey Homes LLC

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.50/hr

SUMMARY OF RESPONSIBILITIES The Service Coordinator plays a key role in supporting service operations, serving as the central administrative link between residents, service teams, and vendors. This ...

FirstKey Homes

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.50/hr

SUMMARY OF RESPONSIBILITIES The Service Coordinator plays a key role in supporting service operations, serving as the central administrative link between residents, service teams, and vendors. This ...

FirstKey Homes LLC

Service Coordinator

Memphis, TN

$19.25 - $24.25/hr

SUMMARY OF RESPONSIBILITIES The Service Coordinator plays a key role in supporting service operations, serving as the central administrative link between residents, service teams, and vendors. This ...

FirstKey Homes

Service Coordinator

Memphis, TN · On-site

$17.75 - $22.25/hr

SUMMARY OF RESPONSIBILITIES The Service Coordinator plays a key role in supporting service operations, serving as the central administrative link between residents, service teams, and vendors. This ...

The Scion Group

$14.75 - $19.50/hr

The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover ... Good communication skills and a strong customer service mindset. * Willing and able to lift and ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Tennessee are hiring for Service Operations Support jobs?

Cities in Tennessee with the most Service Operations Support job openings:

Service Operations Support jobs near you

Supervisor Operations Support U.S.

Memphis, TN • On-site

Purolator
10K+ employees
Learn more about Purolatorexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada's largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn.
When we say we're the best, we're not just tooting our own horn. We're incredibly proud of the many awards we've won for shipping to, from, and within Canada.
Purolator International provides a "Best in Class" Total Rewards package to employees and their families.
  • Medical & Prescription Drugs (80%+ premium paid by Employer)
  • Employer Funded Health Savings Account (H.S.A)
  • Dental and Vision plans
  • Employer funded Short/Long Term Disability & Life Insurance
  • Accident, Hospital & Critical Illness Plans
  • Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
  • Annual Bonus Incentive Plan
  • Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
  • Paid Holidays
  • 100% Paid Extended Parental/Maternity Leave Program
  • 100% subsidized pay Military/Reserves Leave Program
  • Tuition Assistance
  • Wellness Program
  • Identify Theft Protection Discount Program
  • Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.
Description
The role of the Operations Support Specialist is to assist the District Service Quality Supervisor within a specific branch. The Operations Support Specialist will be overseeing the operation and the warehouse personnel within the facility. This involves processing freight on the floor as needed, and shipment entries into our ERP system.
This position will also supervise the IT component where customer enters shipping to ensure accuracy in shipment entries and working with brokers to ensure shipment moving in timely fashion.
This position will operate on its own, as the Operations Manager is based in another branch and not locally present. Therefore, a problem-solving mindset is required, along with demonstrated experience in problem solving without constant supervision or guidance.
The scheduled for this role is Monday - Friday 12:00pm -8:30am EST
Responsibilities
Directing operations and service of the branch:
  • Work with Manager to establish work goals, strategy, and standards to be achieved by team
  • Orient new staff members to the organization and department policies and procedures; review his/her position tasks and expectations of performance
  • Cross train in other warehouse positions as needed
  • Load and unload packages from processing stations / trailers
  • Receiving, weighing, measuring, scanning, labeling, and shipping while adhering to all Safety and Security regulations
  • Affixing labels to the packages; Scanning boxes from inbound staging area; Preparation of Bill of Ladings
  • Sign for vendor packages as they arrive throughout the day
  • Safety, upkeep, opening and closing, security, inspections etc.

Administrative tasks including:
  • Print customs paperwork from the broker, confirm brokers received, accepted by customs, and make sure customs paperwork for the day
  • Review strip sheet to prep work for inbound freight
  • Print out Customer Commercial Invoices, apply PARS, fax off to different brokers, review PARS and confirm clear
  • Monitor our ERP system to manage inbound shipment board
  • Assist Billing with finalization of HAWBS (validating dims, confirm bill to account, ensure auto calculation, MAWB finalization)
  • Weekly Reporting
  • Complete Health & Safety compliance trainings as required
  • Carry out other duties as appropriate and as assigned by his/her manager

Experience
  • 2+ years operations experience
  • Proficient in MS Office. Must be computer literate and able to process shipments into enterprise system
  • Ability to handle multiple tasks in a fast-paced, constantly changing environment
  • Flexibility for occasional shift change during peak season

Nice to Have
  • 2+ years' experience supervising a team preferred
  • Transportation or freight forwarding experience a plus

Education
  • High School Degree or GED preferred

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.
Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require an accommodation during the recruitment process, we will work with you to meet your needs.
Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov.
Any offer of employment is contingent upon the results of the Company's lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.

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