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Service Operations Support Jobs in Illinois (NOW HIRING)

Ameren Services

Operations Support Rep

Bloomington, IL · On-site

About Ameren Illinois Ameren Illinois provides electric transmission and distribution service and ... The Operations Support Representative is primarily responsible for providing general clerical and ...

Zobility

Service Operations Supervisor

Roselle, IL · On-site

* The Service Operations Supervisor is responsible for overseeing and coordinating service administration and support functions to ensure efficient, accurate, and high-quality execution of service ...

Pasona NA

Operations Support Associate

Itasca, IL · On-site

$28 - $30/hr

Minimum 1 year of experience in manufacturing customer service experience or supply chain ... Support sales team with logistics quotes, shipment coordination, inventory reports, supplier ...

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $90K/yr

About Coinflow Coinflow is the next-generation payment service provider revolutionizing global ... As an Operations Support Analyst , you will sit at the intersection of execution and optimization ...

Ameren

Operations Support Rep

Bloomington, IL · On-site

About Ameren Illinois Ameren Illinois provides electric transmission and distribution service and ... The Operations Support Representative is primarily responsible for providing general clerical and ...

Signode

Service Operations Supervisor

Roselle, IL

Balance workload across team members to support efficient service delivery and operational responsiveness * Own and manage key operational performance metrics (e.g., service request cycle time ...

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Signode

Service Operations Supervisor

Roselle, IL · On-site

$57K - $72K/yr

Balance workload across team members to support efficient service delivery and operational responsiveness * Own and manage key operational performance metrics (e.g., service request cycle time ...

Signode

Service Operations Supervisor

Roselle, IL

$57K - $72K/yr

Balance workload across team members to support efficient service delivery and operational responsiveness * Own and manage key operational performance metrics (e.g., service request cycle time ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$57K - $72K/yr

Balance workload across team members to support efficient service delivery and operational responsiveness * Own and manage key operational performance metrics (e.g., service request cycle time ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Illinois? For Service Operations Support jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Illinois look for? The top searched job categories for Service Operations Support jobs in Illinois are:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Illinois as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Operations Support Coordinator

Operations Support Coordinator

Depot Connect International

East Saint Louis, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Depot Connect International rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

1st of 56 rated cleaning companies

Job description

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
Position Responsibilities:
The Operations Support Coordinator will provide operational support for both the Kansas City and St. Louis markets by:
Assisting with daily dispatch operations and load coverage
Supporting driver communication and issue resolution
Monitoring Hours of Service, ELD compliance, and safety documentation
Coordinating accident paperwork and required compliance follow-up
Assisting with driver onboarding and ongoing training documentation
Maintaining operational reports and administrative records
Providing customer communication and service support as needed
REQUIREMENTS
  • High school diploma or equivalent.
  • 1-2 years of relevant work experience in transportation, chemicals, supply chain, manufacturing, or logistics.
  • Candidates with a valid driver's license highly preferred.

DCI Benefits:
  • Medical, dental and vision Insurance
  • 401(k) with generous employer match
  • Paid time off, including 10 paid holidays
  • Optional health savings account & flexible spending account
  • Life insurance
  • Employee assistance program
  • Parental leave
  • Referral program
  • Tuition reimbursement

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