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Service Operations Support Jobs in Illinois (NOW HIRING)

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

The Service Operations Manager leads the administrative and operational support functions of our field service organization. In this highly visible role, you will oversee teams responsible for ...

Life Fitness

Service Operations Manager

Rosemont, IL · Hybrid

The Service Operations Manager leads the administrative and operational support functions of our field service organization. In this highly visible role, you will oversee teams responsible for ...

loomis

Operations Support

Burr Ridge, IL · On-site

Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues ... Requires extended time sitting at desk operating computer, managing files, ATM service orders, ATM ...

loomis

Operations Support

Burr Ridge, IL · On-site

Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues ... Requires extended time sitting at desk operating computer, managing files, ATM service orders, ATM ...

loomis

Operations Support

Burr Ridge, IL · On-site

Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues ... Requires extended time sitting at desk operating computer, managing files, ATM service orders, ATM ...

loomis

Operations Support

Burr Ridge, IL · On-site

Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues ... Requires extended time sitting at desk operating computer, managing files, ATM service orders, ATM ...

Loomis

Operations Support

Burr Ridge, IL · On-site

$24.50/hr

Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues ... Requires extended time sitting at desk operating computer, managing files, ATM service orders, ATM ...

loomis

Operations Support

Burr Ridge, IL · On-site

Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues ... Requires extended time sitting at desk operating computer, managing files, ATM service orders, ATM ...

loomis

Operations Support

Burr Ridge, IL · On-site

Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues ... Requires extended time sitting at desk operating computer, managing files, ATM service orders, ATM ...

Cynet Systems

Operations Support

Alton, IL · On-site

$16 - $18/hr

Pay Range: $16hr - $18hr Manage new service inquiries received from Customer Service Organization via various workstreams (Notifications, Emails, or Business Process Exception cases). Research and ...

Zobility

Service Operations Supervisor

Roselle, IL · On-site

* The Service Operations Supervisor is responsible for overseeing and coordinating service administration and support functions to ensure efficient, accurate, and high-quality execution of service ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Illinois? For Service Operations Support jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Illinois look for? The top searched job categories for Service Operations Support jobs in Illinois are:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Illinois as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Service Operations Supervisor

Service Operations Supervisor

Ascendo Resources

Roselle, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Operations Supervisor

Position Overview

Our client is seeking an experienced Service Operations Supervisor to lead and optimize service administration and operational support functions. This role is responsible for ensuring efficient service workflows, supporting administrative teams, and driving continuous process improvements that enhance both operational performance and customer satisfaction.

The ideal candidate is a strong leader with experience managing service operations, improving processes, and utilizing technology to streamline workflows. Experience with ERP or field service management systems is highly preferred.

Key Responsibilities

  • Provide leadership, guidance, and support to service coordination and administrative teams to ensure timely and accurate execution of daily operations.
  • Oversee service workflows, including work order management, service requests, billing support, and coordination with dispatch and field teams.
  • Identify operational inefficiencies and implement process improvements that increase productivity, reduce manual tasks, and improve scalability.
  • Support and optimize the use of service management systems, including workflow enhancements, reporting improvements, and data accuracy initiatives.
  • Manage administrative processes such as maintenance agreements, service documentation, parts coordination, and billing adjustments.
  • Monitor key performance metrics and analyze operational data to identify trends and drive continuous improvement efforts.
  • Collaborate with field service, sales, and internal departments to ensure alignment and minimize service delays.
  • Serve as a point of escalation for operational or customer service issues and ensure timely resolution.
  • Promote a positive team environment focused on accountability, communication, and exceptional customer service.

Qualifications

Education

  • High School Diploma or GED required.
  • Bachelor’s degree in Business, Operations, or a related field preferred.

Experience

  • Minimum of 5+ years of experience in service operations, customer service, field service support, or a related operational environment.
  • Experience coordinating multiple workflows and supporting cross-functional teams.
  • Demonstrated success implementing process improvements and increasing operational efficiency.
  • Proficiency with Microsoft Office applications, particularly Excel.
  • Experience with ERP systems or service management platforms preferred.

Preferred Qualifications

  • Previous leadership, supervisory, or team lead experience.
  • Experience within manufacturing, industrial, or service-based organizations.

Desired Skills and Competencies

  • Process Improvement and Operational Excellence
  • Leadership and Team Development
  • Strong Organizational and Coordination Skills
  • Analytical and Problem-Solving Abilities
  • Effective Communication and Collaboration
  • Customer Service Orientation
  • Accountability and Attention to Detail
  • Ability to manage multiple priorities in a fast-paced environment

What Success Looks Like

  • Efficient and standardized service workflows
  • Improved operational performance and reporting accuracy
  • Strong collaboration across departments
  • Increased team productivity and accountability
  • Reduced manual processes and improved efficiency
  • Consistently high levels of customer satisfaction


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About Ascendo Resources

Sourced by ZipRecruiter

Ascendo Resources is a highly recognized and specialized staffing and consulting firm based in Fort Lauderdale, FL, US. Operating within the industry of professional services, the firm specializes in placing accounting, finance, compliance, HR, banking, IT & administrative professionals in the best workplaces. Ascendo Resources was established in the year 2006 and has since expanded its reach across multiple states, showcasing its exceptional commitment to connecting job seekers with job opportunities.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Coral Gables, FL, US

Year founded

2008

Social media

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