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Service Operations Manager Jobs in Washington, DC

TekSky

Operations Manager

Chantilly, VA · On-site

Operations Manager - Chantilly, VA About the job Company Description MyProMovers is a full-service moving and storage company specializing in residential and commercial moves within the DC Metro area ...

kgs

Operations Manager

Arlington, VA · On-site

Koniag Operations Services LLC, a Koniag Government Services company , is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington ...

Koniag, Inc.

Operations Manager

Arlington, VA · On-site

$125K - $180K/yr

Koniag Operations Services LLC, a Koniag Government Services company , is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington ...

kgs

Operations Manager

Arlington, VA

Koniag Operations Services LLC, a Koniag Government Services company , is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington ...

Alutiiq, LLC

Operations Manager

Sterling, VA · On-site

$135K - $170K/yr

Department of State, Bureau of Administration, Office of Facilities Management Services (DOS/A/FMS). The Operations Manager will serve as a key personnel position, acting as the primary point of ...

Johnstone Supply

Operations Manager

Arbutus, MD · On-site

$65K - $90K/yr

We offer the products, programs, and services that help contractors of all sizes succeed. We're ... A DAY IN THE LIFE OF AN OPERATIONS MANAGER As an Operations Manager for one of our locations, you ...

ActioNet

Enterprise Operations Manager

Vienna, VA

In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. You will be the first point ...

Alutiiq

Operations Manager

Sterling, VA · On-site

Department of State, Bureau of Administration, Office of Facilities Management Services (DOS/A/FMS). The Operations Manager will serve as a key personnel position, acting as the primary point of ...

EōS Fitness

Operations Manager

Boyds, MD · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

ActioNet, Inc.

Enterprise Operations Manager

Vienna, VA · On-site

In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. You will be the first point ...

CVS Health

Operations Manager

Arlington, VA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Wheaton, MD · On-site

$23 - $37/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Washington, DC

Service Operations Manager information

See Washington, DC salary details

$40.2K

$89.1K

$148.4K

How much do service operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service operations manager in Washington, DC is $89,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $108,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Washington, DC?

The most popular types of Service Operations jobs in Washington, DC are:

What are popular job titles related to Service Operations Manager jobs in Washington, DC?

For Service Operations Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Washington, DC look for?

The top searched job categories for Service Operations Manager jobs in Washington, DC are:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $89,074 per year, or $42.8 per hour.

Assistant Operations Manager - Service Delivery

Motivate

Washington, DC • On-site

$59K - $63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Is this you?
  • You are a natural leader of people, bringing prior experience successfully supervising and training hourly warehouse and field-based teams
  • You focus on safety while meeting operational targets and looking for ways to "do things better"
  • You are intrigued at impacting the urban environment through active and affordable first-and-last-mile transportation and logistics solutions

If yes, then we have your next career opportunity!
Motivate is seeking a qualified Assistant Operations Manager to ensure efficient daily activities of service delivery operations for Washington DC's bikeshare system. The assistant operations manager will be responsible for daily supervision of operational staff, empowering employees with resources needed to conduct their duties, working in partnership with all team members to identify and ensure operational improvements are implemented, and otherwise ensuring safety and performance standards are met or exceeded. The starting work schedule for this position is Wednesday - Saturday, 5:30 AM - 3:30 PM (10-hour shifts). Please note that work schedules may be subject to change based on business need.
About the Role
  • Develop scheduling and conduct daily supervision of the service delivery team; ensure the beginning and end of shift process runs smoothly
  • Conduct daily supervision and training of employees; monitor performance on shift to ensure the department meets all metrics
  • Lead daily operational standups including shift goals and safety topics, record and report daily operational metrics
  • Utilize performance data to design and modify operational procedures to ensure performance metrics are met and improved
  • Ensure that safety-related and quality control processes are in place and followed

About You
  • You have prior experience in both warehouse and field-based fleet operations, with previous supervisory experience for an hourly operations team, overseeing employees in a union environment and engaging for productivity and success
  • You are a self-starter, thrive in a fast paced, quickly changing environment with strong organizational, analytical, and problem-solving skills
  • You are technology proficient in Microsoft Office Suite and can quickly learn new software
  • You have excellent written and verbal communication skills with a wide range of audiences
  • You have a current driver's license and can meet the Motor Vehicle Record requirements

About Motivate
We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation's largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.
Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.
Why Join Our Team
As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We're always looking for new people who aren't afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depots or office locations, to make a difference in our communities.
Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.
We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We're looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we'd love to hear from you.
Work Perks
  • Comprehensive medical, dental, and vision plans
  • Life, accidental death, long-term and short-term disability insurance options
  • Paid time off and sick time
  • Paid parental leave
  • 401k retirement plan with company match
  • Annual bike share membership
  • Opportunities for growth

Interested? Apply now!
The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.
Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

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