ZipRecruiter

Log In

1

Service Operations Manager Jobs in Urbana, IL (NOW HIRING)

Walgreens

Pharmacy Operations Manager - CPhT

Mahomet, IL · On-site

$16.25 - $19.75/hr

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

GFL Environmental

Operations Supervisor

Rantoul, IL · On-site

$70K/yr

Project a professional corporate image, effective resource management, a sound risk management ... Adhere to all wage and hour laws and compensate personnel for services rendered in accordance with ...

GFL Environmental

Operations Supervisor

Rantoul, IL · On-site

$70K/yr

Project a professional corporate image, effective resource management, a sound risk management ... meet service commitments. • Adhere to all wage and hour laws and compensate personnel for ...

Texas Roadhouse

Service Manager

Champaign, IL · On-site

$5.2K/mo

Pay: $43,000.00 - $70,000.00 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure ...

Texas Roadhouse

Service Manager

Champaign, IL · On-site

$5.2K/mo

Pay: $43,000.00 - $70,000.00 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure ...

Clean Harbors

Field Service Supervisor

Urbana, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Urbana, IL · On-site

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Urbana, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Champaign, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Urbana, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Champaign, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Urbana, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Savoy, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Champaign, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Champaign, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Champaign, IL · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

CleanHarbors

Field Service Supervisor

Urbana, IL

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

previous pagenext page

Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Urbana, IL

Service Operations Manager information

See Urbana, IL salary details

$35.7K

$79.2K

$131.8K

How much do service operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service operations manager in Urbana, IL is $79,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Urbana, IL?

The most popular types of Service Operations jobs in Urbana, IL are:

What are popular job titles related to Service Operations Manager jobs in Urbana, IL?

For Service Operations Manager jobs in Urbana, IL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Urbana, IL look for?

The top searched job categories for Service Operations Manager jobs in Urbana, IL are:

What cities near Urbana, IL are hiring for Service Operations Manager jobs?

Cities near Urbana, IL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Urbana, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,152 per year, or $38.1 per hour.

Automotive Service Manager

Urbana Autopark

Urbana, IL

$120K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

The Ed Napleton Automotive Group is looking for our next Automotive Service Manager located at Napleton Auto Park of Urbana, The Automotive Service Manager is the leader of the Service Department within Napleton’s dealerships. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating exceptional service experience for our customers.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

  • Potential pay range of $120,000-$170,000 per year. This includes incentive-based pay, so your skill and effort drive your income.
  • Family Owned and Operated – 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
  • Paid Vacation and Sick Time
  • Discounts on products, services, and vehicles
  • Growth Opportunities

Job Responsibilities:

  • Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
  • Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
  • Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
  • Attracting, developing, and retaining the very best talent for the Service Department.
  • Creating an exceptional customer experience to drive customer loyalty.
  • Ensuring the Service area is customer-customer ready with proper displays and information.
  • Managing the business in accordance with Napleton and the manufacturer’s requirements and processes.
  • Analyzing the business to determine opportunities and developing actions plans to improve performance.
  • Driving the business though day to day involvement in the operations.
  • Other duties as assigned as assigned by management

Job Requirements:

  • High School Diploma or equivalent.
  • Automotive Service Management experience in a high -volume dealership
  • Ability to set and achieve targeted goals
  • Ability to attract, develop, and retain talent.
  • Experience and desire to work with technology
  • Valid Driver’s License and have and maintain an acceptable driving record.
  • Willingness to undergo a background check and drug screen in accordance with local law/regulations.
  • 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Automotive Service Manager, Automotive Service Director. Fixed Operations Manager, Fixed Operations Manager, Assistant Service Manger

Apply