Service Operations Manager Jobs in Tucson, AZ (NOW HIRING)

IntroductionAre you are looking for a career with one of Tucson’s largest, most highly regarded healthcare organizations that offers generous benefits, competitive salaries, free health classes and makes a difference in the lives of more than one in ten Tucsonans?

Overview

Responsibilities

• Manages overall operations for assigned El Rio Health Center and programs in a professional manner, typically with both direct and indirect responsibility for service (primary care, behavioral health, dental) provided by staff.
• Ensures appropriate standards of care and compliance are met.
• Provides input for annual operations budgets and maintains appropriate fiscal controls to ensure the viability of programs.
• Maintains healthcare facility operations by initiating, coordinating, and enforcing policies and procedures.
• Uses available statistics, tools, and resources to gauge health center performance against budget, operating plans, and standards and applies results to develop required changes in daily operating procedures to meet desired outcomes.
• Complies with Federal, State, local and accreditation agencies, and organizations (e.g., ADHS, Joint Commission, CMS etc.) and remains current with regulatory guidelines and legal requirements by studying existing legislation, new legislation, and anticipated future legislation.
• Represents El Ro Health by promoting programs and contributing to community programs.
• Ensures the delivery of quality patient care services by assisting Operations leadership in the identification of markets, following establishing standards, and developing rapport with healthcare professional, nursing, and administrative staff.
• Ensures staff performance through coaching, counseling, disciplining, mentoring, planning, monitoring, and evaluating job performance.
• Selects and maintains qualified personnel on the health center team.
• Develops staff by providing mentorship, information, education opportunities, and experiential growth opportunities.
• Partners with other El Rio Health Departments to provide training and assessment as required.
• Develops skills as a Superuser of the Electronic Health Records (EHR) system and provides training and assessment to all levels of personnel in the health center.
• Uses all available tools to enhance performance and ensure continued growth of the health center.
• Interacts with El Rio Health facilities maintenance or outside vendors to maintain a safe and functional facility, including timely initiation and follow-up for service requests and immediately addressing any safety issues that arise related to building renovations or required repairs.
• Ensures proper safety and function of equipment through oversight of equipment maintenance and assisting Operations leadership with planning and controlling space allocations, building additions, service expansions, and equipment purchasing.
• Maintains cooperative relationships among the team members by communicating information, responding to requests, building rapport, and participating in problem-solving activities.
• Manages clinician scheduling to include schedule development, maintenance, and monitoring for appropriate usage.
• Works directly with clinicians and support staff to streamline patient scheduling and enhance patient satisfaction by providing ongoing training and guidance.
• Partners with clinicians to meet charting and desktop completion timelines.
• Ensures security of the health center by managing building access (keys, alarm codes) and following established security protocols regarding responding to building alarms.
• Ensures education, training, and credentialing of staff are completed as required and maintains current and accurate employee site files.
• Functions as the main point of contact for third-party regulatory or accreditation agencies.
• Carries out tasks in support of project management as assigned by Operations leadership.
• Ability to meet and work effectively with patients, associates, and the general public.
• Thorough knowledge of clinical office operations, including front and back-office procedures.
• Ability to collaborate with clinical and operational departments for successful support of health center mission.
• Ability to independently resolve health center issues and implement timely decisions and resolutions within the scope of responsibility.
• Basic knowledge and experience in budget preparation and ability to assist in budget development and manage operating budget requirements.
• Ability to work primarily independently, performing a wide variety of assignments requiring independent judgment, with mentorship from more experienced Operations Manager or Clinical leadership.
• Ability to provide effective mentorship and support to staff.
• Cultural competence in working with people from various cultural backgrounds and multiple healthcare specialties.

Requirements

• Ability to cultivate a culture of respect and service excellence through professionalism, skilled communication, and demonstrated commitment to integrity, trust, respect, and equity.
• Proven effective leadership with demonstrated ability to effectively direct, delegate, motivate, and build high-performing, collaborative teams.
• Basic medical terminology fluency.
• Basic familiarity with project management principles.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.

Minimum Education and Experience:

• Bachelor's degree in Health Services Administration or related field from an accredited college or university.
• Three (3) years’ experience in a healthcare environment.
• Three (3) years of supervisory experience; preferably in a healthcare environment.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Master’s Degree in Health Services Administration or a related field from an accredited college or university.
• Five (5) years in a management position in a healthcare environment.
• Five (5) years’ experience in a healthcare environment.
• Five (5) years of supervisory experience; preferably in a healthcare environment.
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.