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Service Operations Manager Jobs in Tucson, AZ (NOW HIRING)

Terminix

Operations Manager, US Pest

Tucson, AZ · On-site

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Rentokil

Operations Manager, US Pest

Tucson, AZ · On-site

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance​

FLSmidth, Inc.

Service Center Manager, US

Tucson, AZ

Manage the overall operations of multiple service centers within the US, including staffing, budgeting, performance, and strategic planning. Develop and implement operational policies and procedures ...

Nutrien

Agriculture Manager, Operations

Tucson, AZ · On-site

Agriculture Manager, Operations Requisition ID: 32620 Location: Tucson, AZ, USA, 85705 Workplace ... Associate Job Type: Full Time Nutrien is a leading provider of crop inputs and services, and our ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Tucson, AZ

Service Operations Manager information

See Tucson, AZ salary details

$34.2K

$75.9K

$126.3K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Tucson, AZ is $75,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $92,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Tucson, AZ? For Service Operations Manager jobs in Tucson, AZ, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Tucson, AZ look for? The top searched job categories for Service Operations Manager jobs in Tucson, AZ are:
What cities near Tucson, AZ are hiring for Service Operations Manager jobs? Cities near Tucson, AZ with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Tucson, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,851 per year, or $36.5 per hour.

Operations Manager, US Pest

Terminix

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Rentokil rating

7.0

Company rating: 7.0 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

16th of 35 rated pest control companies

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Key Performance Indicators

  • Customer Satisfaction & Retention

  • Technician Retention

  • Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)

  • Team Safety Performance

  • Route Completion

  • Branch Schedule Efficiency

  • Sales Growth

  • Service Cost Control (fleet maintenance, materials & supplies, hourly time management)

Principal Duties and Responsibilities

  • Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention

  • Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels

  • Review and evaluate ongoing technician performance (via ride-a-longs and audits)

  • Respond diligently and compassionately to customer concerns

  • Ensure overall service quality to maximize customer retention

  • Fill in periodically on customer appointments to help close any temporary staffing gaps

  • Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively

  • Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

  • Monitor and maintain inventory levels of pest / termite control and home services products

CANDIDATE SUMMARY

Required Qualifications

Knowledge, Skills & Abilities

  • Adept at problem solving and identifying practical solutions

  • Ability to effectively lead and motivate others

  • Good aptitude for basic/intermediate math, for calculations related to sales/service

  • Strong communication skills (verbal, written, presenting)

  • Ability to build rapport easily and establish trust with customers and employees

Minimum Education Level/Certifications

  • High school diploma (or GED)

  • Maintain licenses/certificates as required by federal, state, and/or local regulations

  • Maintain valid driver's license

Physical Demands/Environmental Conditions

  • Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects

  • Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling

  • Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways

  • Going up and down stairs, ladders, scaffolding, ramps, and poles

  • Operating a motor vehicle safely

  • Ensuring vehicle and other equipment is maintained and kept clean

  • Wearing personal protective equipment, including OSHA-compliant respirators

  • Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach

  • Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)

  • Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season

Travel Requirement

Travel up to 100% of time within assigned territory(s)

Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth

  • Multiple avenues to grow your career

  • Training and development programs available

  • Tuition Reimbursement benefits (for FT Colleagues)


Health and Wellness

  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more


Savings and Retirement

  • 401(k) retirement plan with company-matching contributions

Work-Life Balance

  • Vacation days & sick days

  • Company-paid holidays & floating holidays

  • A company mindset that prioritizes health, safety, and flexibility


We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

What Rentokil employees say

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Get the full story on Breakroom

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About Rentokil

Sourced by ZipRecruiter

Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.

Industry

Environmental quality programs administration

Company size

10,000+ Employees

Headquarters location

Reading, PA, US

Social media

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