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Service Operations Manager Jobs in Tottenham, ON

Cority Software

DevOps Manager

Toronto, ON · On-site

To learn more, visit www.cority.com POSITION SUMMARY The DevOps Manager is responsible for service delivery as well as cloud & web systems reliability and scalability including planning ...

moomoo

Treasury and Operations Manager

North York, ON · On-site

The Treasury and Operations Manager will work closely with Compliance, Risk, Finance, Trading ... Escalate unreconciled or aged items in accordance with defined service-level agreements and ...

moomoo

Treasury and Operations Manager

North York, ON · On-site

The Treasury and Operations Manager will work closely with Compliance, Risk, Finance, Trading ... Escalate unreconciled or aged items in accordance with defined service-level agreements and ...

ASCA OFFICE SOLUTIONS INC

Be Seen First

Client Service Administrator

Vaughan, ON · On-site

Review reports with the Service Operations Manager to ensure all usage and charges are accurately captured for billing to end users * Identify trends, discrepancies, or billing opportunities and ...

Mercor

Insurance Operations Manager - Expert

Toronto, ON · On-site +1

Understand the chronological policy lifecycle from intake and binding through issuance, servicing ... Lean , Six Sigma , project-management, or operations credential. * Experience leading service teams ...

Mercor

Insurance Operations Manager - Expert

Toronto, ON · On-site +1

Understand the chronological policy lifecycle from intake and binding through issuance, servicing ... Lean , Six Sigma , project-management, or operations credential. * Experience leading service teams ...

GALE

Creative Operations Manager

Toronto, ON · Hybrid

GALE embraces a hybrid, flexible workplace Your Impact We're currently seeking a Creative Operations Manager to lead resourcing and delivery on a high-volume production account. This role is a hybrid ...

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Service Operations Manager information

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What cities near Tottenham, ON are hiring for Service Operations Manager jobs?

Cities near Tottenham, ON with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Tottenham, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

DevOps Manager

Cority Software

Toronto, ON • On-site

Full-time

Re-posted 18 hours ago

Job description

Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works.
For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world. The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com

POSITION SUMMARY

The DevOps Manager is responsible for service delivery as well as cloud & web systems reliability and scalability including planning, configuration, development, testing and deployment of solutions. You will be accountable for all aspects of cloud solutions architecture (AWS and Azure), deployment, and technical operations. You will help promote good engineering practices across our development teams on core DevOps practices including logging and monitoring, designing for reliability, scalability and security, automated testing, risk, and incident management.

As DevOps Manager, you will guide and mentor the technical and professional development of team members. You will provide continuous feedback, address underperformance, and recognize individual strengths and contributions. You will manage individual objectives, regular feedback/reviews, recruitment, and training.

KEY RESPONSIBILITIES 

  • Building roadmaps and owning DevOps team’s project prioritization and backlog, bearing in mind the trade-offs inherent in a rapidly changing technical environment
  • Architecting continuous integration and infrastructure-as-code environments, including multi-region failover, zero-downtime deployments, failure injection, artefact repositories, etc. while ensuring observability, security, and reliability
  • Provide technical expertise for projects and various initiatives
  • Build processes for consistent and repeatable CI/CD
  • Understand project requirements and orchestrate processes to ensure continuous project delivery
  • Plan, organize, direct, and monitor DevOps team activities
  • Mentor and guide the professional and technical development of team members
  • Provide continuous feedback, address underperformance, and recognize individual strengths and contributions of team members

QUALIFICATIONS 

  • 10+ years IT experience
  • 7+ years DevOps production experience in a cloud environment (AWS preferred)
  • 5+ years of supervisory experience
  • 3+ years experience defining strategic and tactical initiatives and roadmap planning
  • A strong understanding of DevOps frameworks and implementing DevOps infrastructure (i.e., CI/CD, automation, IaC)
  • Good knowledge of Agile/Scrum concepts and principles adhered to, capacity to be a voice of reason and technical authority
  • Demonstrated ability to manage technical projects from concept to go-live
  • Experience managing a variety of technical resources across multiple time zones
  • The ability to coach and mentor technical resources to perform at the best of their abilities in terms of quality, output, and innovation
  • Excellent organization skills, good oral and written communications skills, and a high level of interpersonal skills
  • You are a self-directed individual
  • Bachelor’s Degree in Computer Science or equivalent experience

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