ZipRecruiter

Log In

1

Service Operations Manager Jobs in Tottenham, ON

moomoo

Treasury and Operations Manager

North York, ON · On-site

The Treasury and Operations Manager will work closely with Compliance, Risk, Finance, Trading ... Escalate unreconciled or aged items in accordance with defined service-level agreements and ...

Okta

Customer Success Operations Manager

Toronto, ON · On-site

The Customer Success Operations Manager Opportunity In this role, you will design, refine, and ... Optimize handoffs and alignment between Sales, Renewals, Support, Professional Services, and ...

previous page

Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Tottenham, ON

Service Operations Manager information

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Tottenham, ON are hiring for Service Operations Manager jobs? Cities near Tottenham, ON with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Tottenham, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Operations Manager - Buildings

Graham

Mississauga, ON

CA$155K - CA$195K/yr

Full-time

Medical, Dental, PTO

Posted 22 days ago

Job description

Build What Matters

At Graham, one of North America’s largest general contractors, we don’t just construct buildings, we create spaces that shape lives and strengthen communities. As part of our Buildings division, you will contribute to meaningful projects across the region, from hospitals and schools to entertainment venues and multi-family residences.

Here, your work has purpose. Your safety and growth are supported. And your impact is lasting.

Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.

Your Impact Starts Here

Graham is actively Recruiting for an Operations Manager, Strategic Projects, leading a portfolio of specialized, commercial construction projects in our Buildings Division. Reporting to the District Manager, you’ll oversee multiple concurrent projects from preconstruction through closeout, ensuring safe, on-time, and on-budget delivery.

This role blends operational leadership, client engagement, and team development, including mentoring new graduates and supporting rotational programs to build future talent

Your Role in Building What Matters

  • Lead a portfolio of strategic projects from preconstruction to closeout.
  • Oversee a Strategic Projects Group performing smaller, fast-turnaround commercial construction projects for strategically important clients with sustainable pipelines of work.
  • Oversee estimating, planning, subcontracting, and execution across multiple projects.
  • Manage schedules, budgets, and performance in a fast-paced environment.
  • Optimize resources across teams to drive efficient delivery.
  • Build strong client relationships and identify repeat business opportunities.
  • Drive financial performance through forecasting, cost control, and risk management.
  • Provide portfolio updates and insights to senior leadership.
  • Lead and develop project teams, fostering accountability and collaboration.
  • Mentor early-career professionals and support rotational development programs.
  • Champion safety, quality, and compliance across all projects.

The Right Tools for the Job

Experience:

  • 10+ years in construction project leadership (commercial buildings, including fast turnaround, renovations, or tenant improvements preferred).
  • Experience managing multiple projects in a high-volume environment.
  • Strategic Projects Group experience, nice to have.

Education:

  • Degree in Construction Management, Engineering, Business, or related field (or equivalent combination of education and experience).

Skills:

  • Strong financial and project management capabilities.
  • Proven leadership and team development experience.
  • Excellent communication and stakeholder management skills.

Compensation

  • Salary Range of $155,000 – $195,000 per annum
  • Compensation aligned to education and experience, ensuring fair and competitive placement
  • Three to five weeks of vacation with credit for prior industry experience
  • Flexible comprehensive Health & Dental benefits
  • Leadership development and career growth opportunities

#LI-OFFICE #OPSManager #OntarioJobs 

Lay the Foundation for Your Next Career Move. Apply Today.

At Graham, we’re building more than structures, we’re building futures. Join a team that delivers excellence from the ground up and makes a lasting impact across Canada.

We’re proud to be an Equal Opportunity Employer and are committed to an inclusive, accessible workplace. Accommodations are available throughout the hiring process when requested. Please contact hiring@jardeg.com for accommodation requests.

Unsolicited resumes or candidate profiles will not be accepted and will become the property of Jardeg/Graham.

As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects nationwide.

Apply