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Service Operations Manager Jobs in Tottenham, ON

Mondo

Workplace Operations Manager

Toronto, ON · Remote

Workplace Operations Manager Location-Type: Hybrid Onsite, 2 days/week (Monday and Tuesday ... Strong organizational and communication skills with a service-oriented mindset * Self-sufficient ...

JLL

Brokerage Operations Manager

Toronto, ON · On-site

... services, advisory and technology for our clients. We are committed to hiring the best, most ... Brokerage Operations Manager - JLL What this job involves: JLL Retail Canada is seeking an ...

SNC-Lavalin

Architecture Operations Manager

Toronto, ON · Hybrid

CA$120K - CA$145K/yr

Experience leading office operations, staff management, and multidisciplinary team coordination in a professional services environment. * Strong institutional project experience, with a proven ...

ScalePad

Sales Operations Manager

Toronto, ON · Remote

Our tools turn them from reactive service providers into strategic advisors through a consistent ... About The Role The Sales Operations Manager is a critical hire within the Revenue Operations org ...

Ramudden

Project Operations Manager

Bradford, ON · On-site

OBW has built a reputation for delivering exceptional service to a growing client base while ... We are seeking a highly organized and results-driven Project Operations Manager to coordinate ...

ScalePad

Sales Operations Manager

Toronto, ON · On-site

Our tools turn them from reactive service providers into strategic advisors through a consistent ... About The Role The Sales Operations Manager is a critical hire within the Revenue Operations org ...

Ramudden

Project Operations Manager

Bradford, ON · On-site

OBW has built a reputation for delivering exceptional service to a growing client base while ... We are seeking a highly organized and results-driven Project Operations Manager to coordinate ...

Konrad

Marketing Operations Manager

Toronto, ON · Remote

About the Role As a Marketing Operations Manager, you'll take a leadership role in architecting ... Service Recognition Programs Bonus Points Have you taken any courses at BrainStation? A lot of our ...

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Service Operations Manager information

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What cities near Tottenham, ON are hiring for Service Operations Manager jobs?

Cities near Tottenham, ON with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Tottenham, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Workplace Operations Manager

Mondo

Toronto, ON • Remote

Contractor

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

Apply now: Workplace Operations Manager, Onsite/Hybrid - Toronto, ON. Start date is ASAP (July 2025) for this 12-month contract position. Job Title: Workplace Operations Manager Location-Type: Hybrid Onsite, 2 days/week (Monday and Tuesday) - Toronto, ON Start Date: July 2025 (exact date to be confirmed) Duration: Contract, 12 months Compensation Range: 20-25/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship. Job Description: This part-time onsite role serves as the dedicated office operations resource for a small Toronto office, enabling local leadership to stay focused on their core responsibilities by handling day-to-day facilities, vendor, and workplace experience needs. Job Summary •Serve as the primary onsite point of contact for office operations and facilities support •Coordinate with the building landlord on office-related needs, ongoing projects, and renovations •Manage badge requests, visitor access, and vendor coordination •Coordinate food and beverage orders and support employee events, offsites, and office pop-ups •Partner with the remote U.S.-based Workplace team to address operational requests and escalate issues as needed •Assist with general day-to-day office logistics and administrative tasks •Help maintain a positive, welcoming office environment for onsite employees Minimum Requirements: •Experience in an Office Coordinator, Office Manager, Workplace Coordinator, or Administrative support role •Demonstrated experience supporting an onsite office environment •Comfortable managing vendors, facilities requests, and general office operations independently •Proficiency with Google Workspace and Slack •Strong organizational and communication skills with a service-oriented mindset •Self-sufficient, reliable, and proactive with the ability to work independently in a smaller office setting Preferred Qualifications: •Familiarity with Asana or similar project management tools •Prior experience in a tech company environment •Background in Workplace Experience or Facilities Coordination •Experience supporting hybrid office environments or partnering with remote leadership teams •Experience supporting office moves, renovations, or facilities projects