The purpose of an Operations Manager is to ensure the overall success of the hotel by meeting or ... Responsible for the overall guest service of the hotel by maintaining an organized and efficient ...
The purpose of an Operations Manager is to ensure the overall success of the hotel by meeting or ... Responsible for the overall guest service of the hotel by maintaining an organized and efficient ...
Operations Manager
Orlando, FL · On-site
The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...
Operations Manager
Orlando, FL · On-site
The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...
The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...
The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...
Operations Manager
Orlando, FL · On-site
Participate in weekly, monthly and quarterly meetings with Service Manager, Customer and corporate ... Track Operational KPIs with the use of SCADA, VIBES, ITMC and others. * Promote training ...
Operations Manager
Orlando, FL · On-site
Participate in weekly, monthly and quarterly meetings with Service Manager, Customer and corporate ... Track Operational KPIs with the use of SCADA, VIBES, ITMC and others. * Promote training ...
Operations Manager
The Villages, FL · On-site
The purpose of an Operations Manager is to ensure the overall success of the hotel by meeting or ... Responsible for the overall guest service of the hotel by maintaining an organized and efficient ...
Operations Manager
The Villages, FL · On-site
The purpose of an Operations Manager is to ensure the overall success of the hotel by meeting or ... Responsible for the overall guest service of the hotel by maintaining an organized and efficient ...
Operations Manager
Sanford, FL · On-site
ADG delivers end to end design, procurement and installation services for flooring, cabinets ... JOB SUMMARY The Operations Manager plays a critical role in overseeing daily branch operations ...
Operations Manager
Sanford, FL · On-site
ADG delivers end to end design, procurement and installation services for flooring, cabinets ... JOB SUMMARY The Operations Manager plays a critical role in overseeing daily branch operations ...
Operations Manager
Orlando, FL · On-site
What is the Operations Manager Role? Think of yourself as the conductor of a high-energy, heavy ... Be the Hero of Customer Service: When complex logistical challenges pop up, you'll step in to save ...
Operations Manager
Orlando, FL · On-site
What is the Operations Manager Role? Think of yourself as the conductor of a high-energy, heavy ... Be the Hero of Customer Service: When complex logistical challenges pop up, you'll step in to save ...
About The Job: Toastique is looking for an Operations Manager located in Florida to provide ... Training, coaching, and inspiring all locations to deliver exceptional customer service and ...
Quick apply
About The Job: Toastique is looking for an Operations Manager located in Florida to provide ... Training, coaching, and inspiring all locations to deliver exceptional customer service and ...
Operations Manager
Orlando, FL · On-site
$55K/yr
Toastique is looking for an Operations Manager located in Florida to provide operations guidance ... Training, coaching, and inspiring all locations to deliver exceptional customer service and ...
Operations Manager
Orlando, FL · On-site
$55K/yr
Toastique is looking for an Operations Manager located in Florida to provide operations guidance ... Training, coaching, and inspiring all locations to deliver exceptional customer service and ...
We currently service more than 340,000 units nationwide and are known for delivering reliable ... Who You Are: As the District Operations Manager, you are responsible for managing the overall ...
Quick apply
We currently service more than 340,000 units nationwide and are known for delivering reliable ... Who You Are: As the District Operations Manager, you are responsible for managing the overall ...
Operations Manager
Orlando, FL · On-site
$30K - $45K/yr
Our Front Desk Manager is responsible for the successful operation of the front desk. This ... Service-minded * Professional * Exceptional at Marketing * Be willing to go above and beyond
Operations Manager
Orlando, FL · On-site
$30K - $45K/yr
Our Front Desk Manager is responsible for the successful operation of the front desk. This ... Service-minded * Professional * Exceptional at Marketing * Be willing to go above and beyond
We are seeking a seasoned Residential New Construction and Service Plumbing Operations Manager to oversee and manage our plumbing operations. The ideal candidate will have extensive experience in ...
We are seeking a seasoned Residential New Construction and Service Plumbing Operations Manager to oversee and manage our plumbing operations. The ideal candidate will have extensive experience in ...
Plumbing Operations Manager
Orlando, FL · On-site
Residential New Construction And Service Plumbing Operations Manager We are seeking a seasoned Residential New Construction and Service Plumbing Operations Manager to oversee and manage our plumbing ...
Plumbing Operations Manager
Orlando, FL · On-site
Residential New Construction And Service Plumbing Operations Manager We are seeking a seasoned Residential New Construction and Service Plumbing Operations Manager to oversee and manage our plumbing ...
Senior Operations Manager
Altamonte Springs, FL · On-site
$80K - $90K/yr
Ensure Service Level Agreements are met with optimum quality & service * Authorize and coordinate staffing schedule changes * Participate in partner calls and meetings As Senior Operations Manager ...
Senior Operations Manager
Altamonte Springs, FL · On-site
$80K - $90K/yr
Ensure Service Level Agreements are met with optimum quality & service * Authorize and coordinate staffing schedule changes * Participate in partner calls and meetings As Senior Operations Manager ...
Lead daily operations across chiropractic, medical, imaging, rehabilitation, and procedure service lines. * Drive operational performance by managing KPIs, patient flow, staffing, scheduling, and ...
Quick apply
Lead daily operations across chiropractic, medical, imaging, rehabilitation, and procedure service lines. * Drive operational performance by managing KPIs, patient flow, staffing, scheduling, and ...
Hub Operations Manager
Lake Mary, FL · On-site
Lead daily operations across chiropractic, medical, imaging, rehabilitation, and procedure service lines. * Drive operational performance by managing KPIs, patient flow, staffing, scheduling, and ...
Hub Operations Manager
Lake Mary, FL · On-site
Lead daily operations across chiropractic, medical, imaging, rehabilitation, and procedure service lines. * Drive operational performance by managing KPIs, patient flow, staffing, scheduling, and ...
Retail Operations Manager
Sanford, FL · On-site
$57K - $62K/yr
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and ... Manage all operational functions of the Retail Department; inclusive of inventory process as set by ...
Retail Operations Manager
Sanford, FL · On-site
$57K - $62K/yr
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and ... Manage all operational functions of the Retail Department; inclusive of inventory process as set by ...
We are seeking a seasoned Residential New Construction and Service Plumbing Operations Manager to oversee and manage our plumbing operations. The ideal candidate will have extensive experience in ...
We are seeking a seasoned Residential New Construction and Service Plumbing Operations Manager to oversee and manage our plumbing operations. The ideal candidate will have extensive experience in ...
Retail Operations Manager
Sanford, FL · On-site
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and ... Manage all operational functions of the Retail Department; inclusive of inventory process as set by ...
Retail Operations Manager
Sanford, FL · On-site
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and ... Manage all operational functions of the Retail Department; inclusive of inventory process as set by ...
We are seeking a seasoned Residential New Construction and Service Plumbing Operations Manager to oversee and manage our plumbing operations. The ideal candidate will have extensive experience in ...
We are seeking a seasoned Residential New Construction and Service Plumbing Operations Manager to oversee and manage our plumbing operations. The ideal candidate will have extensive experience in ...
Service Operations Manager information
See Tavares, FL salary details
$30.9K - $38.4K
2% of jobs
$38.4K - $46K
13% of jobs
$51.4K is the 25th percentile. Wages below this are outliers.
$46K - $53.5K
14% of jobs
The median wage is $60.9K / yr.
$53.5K - $61.1K
22% of jobs
$61.1K - $68.7K
14% of jobs
$68.7K - $76.2K
8% of jobs
$78.8K is the 75th percentile. Wages above this are outliers.
$76.2K - $83.8K
9% of jobs
$83.8K - $91.3K
9% of jobs
$91.3K - $98.9K
6% of jobs
$98.9K - $106.4K
4% of jobs
$106.4K - $114K
0% of jobs
$30.9K
$68.4K
$114K
How much do service operations manager jobs pay per year?
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
What is a service operations manager?
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Full-time
Re-posted 4 days ago
Job description
Towneplace Suites by Marriott in beautiful The Villages/Lady Lake is seeking an experienced Operations Manager for their hotel. The purpose of an Operations Manager is to ensure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction, and product quality in all departments.
Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.Â
Essential Job Functions Â
- Responsible for the overall guest service of the hotel by maintaining an organized and efficient hotel operations.Â
- Prepares work schedules in accordance with forecasted occupancy.Â
- Supervises day to day activities of front desk, breakfast, and aligns with department leaders.Â
- Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.Â
- Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.Â
- Coordinates staffing and payroll to conform with productivity and budgetary standards.Â
- Prepares payroll and schedules as required; monitors actual vs. budget payroll activities.Â
- Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.Â
- Coordinates Front Desk work with other departments: Housekeeping, Engineering, etc.Â
- Ensures that all associates follow safety rules and procedures and takes corrective action where required to improve safety of work area.Â
- Maintains proper front desk supplies inventory, conducts inventories as assigned, and recommends purchase of products (remaining within budget).Â
- Confers closely with GM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
Experience/Education
College degree preferred; 23 years hotel management/supervisory experience or equivalent combination of education and experience in a similar sized brand hotel, Marriott preferred. Must speak, read, and understand English. Bi-lingual (Spanish) is a plus for engagement with associates.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
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