ZipRecruiter

Log In

1

Service Operations Manager Jobs in Rockledge, FL

Walmart

(USA) Operations Manager

Orlando, FL · On-site

... service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives ensuring customer needs complaints and ...

Walmart

(USA) Operations Manager

Orlando, FL · On-site

... service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives ensuring customer needs complaints and ...

TSMG

Autonomous Vehicle Operations Manager

Orlando, FL · On-site

Company Description Service Measure (SM) is a field data collection company founded in 2013 in New ... Develop management protocols and accountability systems to ensure timely execution of operational ...

L3HHCM20

Manager, Security Operations

Palm Bay, FL

Manager, Security Operations Job Code: 41345 Job Location: Palm Bay, FL Job Schedule: 9/80 L3Harris ... This position provides leadership for security personnel, contract guard services, and the Global ...

previous page

Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rockledge, FL

Service Operations Manager information

See Rockledge, FL salary details

$31K

$68.6K

$114.3K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Rockledge, FL is $68,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $83,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Rockledge, FL look for? The top searched job categories for Service Operations Manager jobs in Rockledge, FL are:
What cities near Rockledge, FL are hiring for Service Operations Manager jobs? Cities near Rockledge, FL with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rockledge, FL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,596 per year, or $33 per hour.

Operations Sales Manager

Serenity Mental Health Centers

Orlando, FL • On-site

$100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Operations Sales Manager

Location: Orlando, FL

Employment Type: Full-Time

Compensation: $100,000 + bonus

Serenity is hiring an Operations Sales Manager to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. This is a role for someone who has already proven they can drive revenue while running a tight operation and is ready to do both at a higher level. You'll be expected to lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated. If your background blends operations management with a track record of hitting sales goals, you'll walk in already speaking the language. No industry-specific experience required.

What You'll Be Responsible For

- Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality

- Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs

- Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability

- Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for — while identifying and converting sales opportunities

- Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions

- Identify underperformance early and address it directly, with clarity and follow-through

What We're Looking For

- 10+ years of leadership experience with a demonstrated blend of operations management and sales — you've run the floor and owned a number

- A proven track record of meeting and exceeding sales targets with the results to back it up

- Demonstrated accountability to KPIs — you've managed them, reported on them, and made decisions based on them

- Background in hospitality, upscale retail, or premium service operations is a strong advantage — if you've run a location where member experience and revenue performance drove every decision, you already know what this job feels like

- You've had direct performance conversations and have the outcomes to show for them

- You don't wait to be told something is off — you see it, own it, and fix it

Compensation & Benefits

- $100,000+ annually plus bonus incentives

- 90% employer-paid medical, dental, and vision coverage

- 401(k) retirement plan

- 10 PTO days to start, 15 after year one + 10 paid holidays

About Serenity

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members looking for better outcomes. We run elevated, high-standard service locations and we take the quality of that experience seriously at every level. The people who lead our locations set the tone for everything — and we look for leaders who understand that hitting the number and raising the standard are the same job. If you've built your career running operations where cutting corners wasn't an option and missing targets wasn't acceptable, you'll be at home here.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.