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Service Operations Manager Jobs in Quincy, MA (NOW HIRING)

Burlington

Operations Service Manager

Lexington, MA · On-site

$19.95 - $27.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Natick, MA · On-site

$26.20 - $34.90/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington Stores

Operations Service Manager

Natick, MA · On-site

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Dynamic Access, LLC

Operations Manager

Wakefield, MA · On-site

$85 - $110/hr

Home Infusion / Patient Services Position Summary The Operations Manager is responsible for overseeing the day-to-day operations of the New England Home Infusion region, including patient services ...

Recruit4HVAC

Operations Manager

South Weymouth, MA · On-site

$90K - $110K/yr

Operations Manager | $90,000 - $110,000 Salaried Location: Southshore MALocal HVAC, Plumbing and ... Customer service, meeting and exceeding the requirements of the customer consistent with the our ...

Dynamic Access LLC

Operations Manager

Wakefield, MA · On-site

Home Infusion / Patient Services Position Summary The Operations Manager is responsible for overseeing the day-to-day operations of the New England Home Infusion region, including patient services ...

Fujitec America

Operations Manager

Sharon, MA · On-site

OPERATIONS MANAGER JOB SUMMARY The Operations Manager is responsible for the overall coordination ... Plan, direct, and prioritize elevator installations and modernizations, service/repairs, and labor ...

New

Fujitec America

Operations Manager

Sharon, MA

OPERATIONS MANAGER JOB SUMMARY The Operations Manager is responsible for the overall coordination ... Plan, direct, and prioritize elevator installations and modernizations, service/repairs, and labor ...

New

Fujitec America

Operations Manager

Sharon, MA · On-site

OPERATIONS MANAGER JOB SUMMARY The Operations Manager is responsible for the overall coordination ... Plan, direct, and prioritize elevator installations and modernizations, service/repairs, and labor ...

New

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Quincy, MA

Service Operations Manager information

See Quincy, MA salary details

$37.3K

$82.7K

$137.7K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Quincy, MA is $82,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $100,400.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Quincy, MA?

For Service Operations Manager jobs in Quincy, MA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Quincy, MA look for?

The top searched job categories for Service Operations Manager jobs in Quincy, MA are:

What cities near Quincy, MA are hiring for Service Operations Manager jobs?

Cities near Quincy, MA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Service Operations Assistant Manager

Easton Electronics Inc

Canton, MA • On-site

$50K - $73K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Easton Electronics is seeking a motivated, organized professional to become the right hand to our Service Operations Manager. In this role, you'll coordinate technicians, support customers, manage projects, and help keep our Service Department running efficiently.

For over 40 years, Easton Electronics has been a trusted leader in fire protection and life safety systems. We're looking for someone who thrives in a fast-paced environment and wants the opportunity to grow into a leadership role within our organization.

What You'll Do:
    1. Support the Service Operations Manager with daily department operations
    2. Schedule and dispatch service technicians
    3. Coordinate emergency and routine service requests
    4. Communicate with customers, technicians, contractors, and inspectors
    5. Coordinate and track service projects/jobs from initiation through completion, ensuring schedules, permits, inspections, customer communications, and project milestones remain on track
    6. Obtain, track, and follow through on permits, inspections, and municipal approvals
    7. Create and manage work orders and service documentation
    8. Assist with billing, reporting, and administrative functions
    9. Order, receive, manage parts/equipment for jobs/projects
    10. Help improve processes and deliver exceptional customer service
What We're Looking For:
    1. Strong communication and customer service skills
    2. Excellent organization, follow-through, and attention to detail
    3. Ability to manage multiple jobs/projects, priorities, and deadlines simultaneously
    4. Proficiency with Microsoft Office
    5. Experience with NetSuite ERP or similar strongly preferred. Candidates should be comfortable managing work orders, scheduling, customer records, project tracking, and reporting within a business management software platform.
    6. Experience in project/job coordination, dispatching, scheduling, service operations, permit and approval administration, or office management preferred
    7. Experience in fire protection, construction, HVAC, electrical, security, or related industries is a plus

Why Join Easton?

    1. Competitive pay
    2. Health, dental, and vision insurance
    3. 401(k) retirement plan with company match
    4. Paid holidays, vacation, and PTO time
    5. Stable company with over 40 years of success
    6. Opportunity for advancement
    7. Supportive, team-oriented work environment

If you're highly organized, enjoy coordinating people and projects, and want a career with long-term growth potential in a stable, growing industry, we'd love to hear from you.